Unisys Awarded Gold Award for 2024 Best Customer Experience Practice
Unisys (NYSE: UIS) has been awarded the Gold Award at the 2024 European Contact Center and Customer Service Awards for outstanding customer experience practices. The company's Digital Workplace Solutions global service delivery team was recognized for optimizing client experiences through innovative technology and personalized services.
Additionally, Unisys was a finalist in three other categories: 'Best Customer Service Team,' 'Outsourced Contact Centre of the Year,' and 'Best Cross-Functional Collaboration.' This achievement follows their 2023 success, where they won Silver and Bronze awards in different categories.
The awards ceremony, held in London, brought together industry leaders from 44 countries, recognizing achievements across 30 categories.
Unisys (NYSE: UIS) ha ricevuto il Premio Oro ai European Contact Center and Customer Service Awards 2024 per le straordinarie pratiche di esperienza cliente. Il team globale di erogazione dei servizi di Digital Workplace Solutions dell'azienda è stato riconosciuto per aver ottimizzato le esperienze dei clienti attraverso tecnologie innovative e servizi personalizzati.
Inoltre, Unisys è stata finalista in altre tre categorie: 'Miglior Team di Servizio Clienti,' 'Centro di Contatto Esternalizzato dell'Anno,' e 'Migliore Collaborazione Interfunzionale.' Questo risultato segue il loro successo nel 2023, dove hanno vinto premi in argento e bronzo in diverse categorie.
La cerimonia di premiazione, tenutasi a Londra, ha riunito leader del settore provenienti da 44 paesi, riconoscendo risultati in 30 categorie.
Unisys (NYSE: UIS) ha sido galardonada con el Premio Oro en los European Contact Center and Customer Service Awards 2024 por sus destacadas prácticas de experiencia del cliente. El equipo de entrega de servicios global de Digital Workplace Solutions de la empresa fue reconocido por optimizar las experiencias de los clientes a través de tecnología innovadora y servicios personalizados.
Además, Unisys fue finalista en otras tres categorías: 'Mejor Equipo de Servicio al Cliente,' 'Centro de Contacto Externalizado del Año,' y 'Mejor Colaboración Interfuncional.' Este logro sigue a su éxito en 2023, cuando ganaron premios de plata y bronce en diferentes categorías.
La ceremonia de premiación, celebrada en Londres, reunió a líderes de la industria de 44 países, reconociendo logros en 30 categorías.
유니시스 (NYSE: UIS)는 2024 유럽 콜센터 및 고객 서비스 시상식에서 뛰어난 고객 경험 관행으로 금상을 수상했습니다. 회사의 디지털 워크플레이스 솔루션 글로벌 서비스 제공 팀은 혁신적인 기술과 개인화된 서비스를 통해 고객 경험을 최적화한 점이 인정받았습니다.
또한 유니시스는 '최고 고객 서비스 팀,' '올해의 아웃소싱 연락 센터,' '최고의 부서 간 협업' 등 세 개의 다른 카테고리에서 최종 후보에 올랐습니다. 이 성과는 그들이 2023년에 여러 카테고리에서 은상과 동상을 수상한 후에 이루어진 것입니다.
런던에서 열린 시상식에는 44개국의 업계 리더들이 모여 30개 카테고리에서의 성과를 인정했습니다.
Unisys (NYSE: UIS) a reçu le Prix d'Or lors des European Contact Center and Customer Service Awards 2024 pour ses pratiques exceptionnelles en matière d'expérience client. L'équipe de livraison de services mondiaux des Digital Workplace Solutions de l'entreprise a été reconnue pour avoir optimisé l'expérience client grâce à une technologie innovante et des services personnalisés.
De plus, Unisys était finaliste dans trois autres catégories : 'Meilleure Équipe de Service Client,' 'Centre de Contact Externalisé de l'Année,' et 'Meilleure Collaboration Interfonctionnelle.' Cette réussite fait suite à leur succès en 2023, où ils ont remporté des prix en argent et en bronze dans différentes catégories.
La cérémonie de remise des prix, qui s'est tenue à Londres, a rassemblé des leaders du secteur provenant de 44 pays, reconnaissant des réalisations dans 30 catégories.
Unisys (NYSE: UIS) wurde bei den European Contact Center and Customer Service Awards 2024 mit dem Gold Award für herausragende Praktiken im Bereich Kundenerlebnis ausgezeichnet. Das globale Serviceteam von Digital Workplace Solutions des Unternehmens wurde für die Optimierung der Kundenerfahrungen durch innovative Technologien und personalisierte Dienstleistungen anerkannt.
Außerdem war Unisys in drei weiteren Kategorien als Finalist nominiert: 'Bestes Kundenserviceteam,' 'Outsourced Contact Centre of the Year,' und 'Beste bereichsübergreifende Zusammenarbeit.' Diese Auszeichnung folgt ihrem Erfolg im Jahr 2023, als sie in verschiedenen Kategorien Silber- und Bronzepreise gewannen.
Die Preisverleihung, die in London stattfand, brachte Branchenführer aus 44 Ländern zusammen und ehrte die Leistungen in 30 Kategorien.
- Won Gold Award for customer experience practices at 2024 ECCCSA
- Finalist in three additional award categories
- Demonstrated consistent performance with previous awards in 2023
- None.
Unisys demonstrates its leadership in customer experience for the third year in a row by being awarded the prestigious Gold in the 2024 Best Customer Experience Annual Awards by the European Contact Centre and Customer Support Association (ECCCSA).
Unisys' Digital Workplace Solutions global service delivery team received recognition for optimizing client experiences through innovative technology and personalized services. The team's proactive approach and consistent excellence have enabled them to deliver high-quality customer service over the years.
In addition to winning the gold award, Unisys was a finalist in three other categories, including "Best Customer Service Team," "Outsourced Contact Centre of the Year," and "Best Cross-Functional Collaboration."
"We are incredibly honored to receive the Gold Award from the 2024 European Contact Centre & Customer Service Awards. This recognition is a testament to the dedication and hard work of our team, who consistently strive to enhance and evolve customer experiences through innovative technology and personalized services. In a highly competitive market, we are proud to lead the way in customer experiences and look forward to driving new standards in the industry," said Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions business unit at Unisys.
In 2023, Unisys also claimed two wins from the ECCCSA, receiving the Silver Award for "Outsourced Contact Centre of the Year" and the Bronze Award for "Best Customer Experience (Large Team)."
The 2024 European Contact Centre & Customer Service Awards celebrated outstanding achievements in customer service and contact center operations. Held in
Now in its 24th year, the ECCCSA continues to set a benchmark for excellence in the industry, showcasing resilience, innovation, and dedication to customer service. Receiving these accolades reaffirms Unisys' commitment to optimizing digital workplace experiences by consistently delivering comprehensive, high-quality customer experience.
The ECCCSA winners were announced on Tuesday, November 26, 2024. Visit the ECCCSA website for more information on the award program and the complete list of 2024 winners. To learn more about how Unisys can help you optimize your digital workplace, visit Digital Workplace Solutions.
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
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