EasyVista and Unisys Launch Collaboration to Advance IT Service Delivery and Digital Employee Experiences
Unisys (NYSE: UIS) has selected EasyVista as a key technology partner to enhance IT service delivery and digital employee experiences. The partnership integrates EasyVista's IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities into Unisys' Enterprise Service Management (ESM) solutions.
The collaboration aims to provide organizations with lower-cost solutions featuring automated workflows, self-service portals, and real-time analytics. EasyVista's platform unifies service management across departments, including HR onboarding, facilities management, and customer support, while reducing complexity and improving operational efficiency.
This strategic partnership enables Unisys to offer alternative solutions that optimize IT operations, particularly targeting large and mid-market organizations seeking to streamline their operations and improve technology support efficiency.
Unisys (NYSE: UIS) ha scelto EasyVista come partner tecnologico chiave per migliorare la fornitura di servizi IT e le esperienze digitali dei dipendenti. La partnership integra le capacità di IT Service Management (ITSM) e IT Operations Management (ITOM) di EasyVista nelle soluzioni di Enterprise Service Management (ESM) di Unisys.
La collaborazione mira a fornire alle organizzazioni soluzioni a basso costo caratterizzate da flussi di lavoro automatizzati, portali di self-service e analisi in tempo reale. La piattaforma di EasyVista unifica la gestione dei servizi tra i vari dipartimenti, inclusi l'onboarding delle risorse umane, la gestione delle strutture e il supporto ai clienti, riducendo la complessità e migliorando l'efficienza operativa.
Questa partnership strategica consente a Unisys di offrire soluzioni alternative che ottimizzano le operazioni IT, puntando in particolare alle organizzazioni di grandi e medie dimensioni che cercano di semplificare le loro operazioni e migliorare l'efficienza del supporto tecnologico.
Unisys (NYSE: UIS) ha seleccionado a EasyVista como socio tecnológico clave para mejorar la entrega de servicios de TI y las experiencias digitales de los empleados. La asociación integra las capacidades de IT Service Management (ITSM) y IT Operations Management (ITOM) de EasyVista en las soluciones de Enterprise Service Management (ESM) de Unisys.
La colaboración tiene como objetivo proporcionar a las organizaciones soluciones de bajo costo con flujos de trabajo automatizados, portales de autoservicio y análisis en tiempo real. La plataforma de EasyVista unifica la gestión de servicios entre departamentos, incluyendo la incorporación de recursos humanos, la gestión de instalaciones y el soporte al cliente, mientras reduce la complejidad y mejora la eficiencia operativa.
Esta asociación estratégica permite a Unisys ofrecer soluciones alternativas que optimizan las operaciones de TI, dirigiéndose especialmente a organizaciones grandes y medianas que buscan simplificar sus operaciones y mejorar la eficiencia del soporte tecnológico.
유니시스 (NYSE: UIS)는 IT 서비스 제공 및 디지털 직원 경험을 향상시키기 위해 이지비스타를 주요 기술 파트너로 선택했습니다. 이 파트너십은 유니시스의 기업 서비스 관리 (ESM) 솔루션에 이지비스타의 IT 서비스 관리 (ITSM) 및 IT 운영 관리 (ITOM) 기능을 통합합니다.
협력의 목표는 조직에 저비용 솔루션을 제공하여 자동화된 워크플로우, 셀프 서비스 포털 및 실시간 분석 기능을 갖추도록 하는 것입니다. 이지비스타의 플랫폼은 인사 온보딩, 시설 관리 및 고객 지원을 포함한 부서 간 서비스 관리를 통합하면서 복잡성을 줄이고 운영 효율성을 개선합니다.
이 전략적 파트너십은 유니시스가 IT 운영을 최적화하는 대체 솔루션을 제공할 수 있게 하며, 특히 운영을 간소화하고 기술 지원 효율성을 향상시키고자 하는 대규모 및 중소기업을 대상으로 합니다.
Unisys (NYSE: UIS) a sélectionné EasyVista comme partenaire technologique clé pour améliorer la livraison des services IT et les expériences numériques des employés. Le partenariat intègre les capacités de gestion des services IT (ITSM) et de gestion des opérations IT (ITOM) d'EasyVista dans les solutions de gestion des services d'entreprise (ESM) d'Unisys.
La collaboration vise à fournir aux organisations des solutions à moindre coût avec des flux de travail automatisés, des portails en libre-service et des analyses en temps réel. La plateforme d'EasyVista unifie la gestion des services entre les départements, y compris l'intégration des ressources humaines, la gestion des installations et le support client, tout en réduisant la complexité et en améliorant l'efficacité opérationnelle.
Ce partenariat stratégique permet à Unisys d'offrir des solutions alternatives qui optimisent les opérations IT, ciblant particulièrement les grandes et moyennes entreprises cherchant à rationaliser leurs opérations et à améliorer l'efficacité du support technologique.
Unisys (NYSE: UIS) hat EasyVista als wichtigen Technologiepartner ausgewählt, um die IT-Servicebereitstellung und die digitalen Mitarbeitererfahrungen zu verbessern. Die Partnerschaft integriert die Fähigkeiten des IT Service Management (ITSM) und des IT Operations Management (ITOM) von EasyVista in die Enterprise Service Management (ESM) Lösungen von Unisys.
Die Zusammenarbeit zielt darauf ab, Organisationen kostengünstige Lösungen mit automatisierten Workflows, Self-Service-Portalen und Echtzeitanalysen anzubieten. Die Plattform von EasyVista vereint das Servicemanagement über Abteilungen hinweg, einschließlich HR-Onboarding, Gebäudeverwaltung und Kundenservice, während die Komplexität reduziert und die betriebliche Effizienz verbessert wird.
Diese strategische Partnerschaft ermöglicht es Unisys, alternative Lösungen anzubieten, die die IT-Betriebe optimieren, insbesondere für große und mittelständische Unternehmen, die ihre Abläufe rationalisieren und die Effizienz des technischen Supports verbessern möchten.
- Partnership enables Unisys to offer lower-cost IT service management solutions
- Integration of advanced features including automated workflows and real-time analytics
- Expansion of service offerings to target both large and mid-market organizations
- None.
Insights
Unisys's partnership with EasyVista represents a strategic but measured enhancement to its enterprise service management (ESM) portfolio. This collaboration allows Unisys to integrate EasyVista's IT service management (ITSM) and IT operations management (ITOM) capabilities into its existing offerings, potentially expanding its competitive position in the mid-market segment where cost-effectiveness is paramount.
The partnership specifically addresses the "lower-cost solutions" market, suggesting Unisys is working to diversify its service tiers to capture more price-sensitive clients who might otherwise consider alternatives. By incorporating EasyVista's platform, Unisys gains additional capabilities in automated workflows, self-service portals, and real-time analytics without developing these technologies in-house - a capital-efficient approach to expanding service capabilities.
For Unisys, which has been working to strengthen its position in digital workplace solutions, this represents an incremental improvement to its competitive posture rather than a transformative change. The partnership appears primarily operational in nature, aimed at enhancing service delivery efficiency rather than opening entirely new revenue streams. While potentially positive for client retention and operational efficiency, the partnership lacks specific financial projections or exclusivity arrangements that would signal a more significant market impact.
Partnership to deliver next-gen Enterprise Service Management solutions for enhanced productivity across large and mid-market organizations
The EasyVista Platform unifies service management and establishes a strong IT foundation that is essential for expanding into broader ESM functions. By leveraging a comprehensive approach that brings together ITSM, ITOM, and AI capabilities in a single solution, EasyVista enables organizations to reduce complexity, improve service delivery, and drive operational efficiency at scale.
Unisys provides a comprehensive, secure, and modular approach to managing IT services, incorporating best practices, strategic guidance, and advanced technologies. Integrating EasyVista’s ITSM capabilities, Unisys can provide organizations with innovative, emerging features, such as automated workflows, self-service portals, and real-time analytics, that will help drive productivity and cost efficiencies across IT operations.
“We are excited about the transformative possibilities that come from merging the sophisticated ESM solutions from Unisys with EasyVista’s powerful ITSM platform," said Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys. "This strategic collaboration enables us to offer alternative, lower-cost solutions to clients that optimize their IT operations. Together, we're delivering unparalleled service experiences that will drive success and continued growth for organizations of all sizes."
Unisys is committed to helping organizations mature their IT operations, with this partnership reinforcing its mission to create outstanding digital experiences for employees. EasyVista's platform strengthens Unisys' ESM solutions, giving enterprises tools that simplify key business functions like HR onboarding, facilities management, and customer support. This creates smoother service delivery across all departments. The partnership also opens the door for clients looking for a lower-cost and less complex digital solution.
“We are proud to support Unisys in advancing its ESM solutions with our robust ITSM and ITOM capabilities,” said Patrice Barbedette, CEO of EasyVista. “By being highly integrated into the IT operations environment with advanced ITIL capabilities, AI, and workflow automation, we are empowering Unisys to deliver seamless, efficient, and scalable IT service experiences that drive productivity and value for organizations worldwide.”
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
About EasyVista
EasyVista is a leading IT software provider delivering comprehensive AI-based IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. EasyVista empowers companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing. For more information, visit www.easyvista.com.
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Source: EasyVista
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