City of Philadelphia Sheriff’s Office Improves Efficiency in Civil Process with Tyler Technologies

Rhea-AI Summary

Tyler Technologies (NYSE: TYL) has announced the successful implementation of its Civil Process solution at the Philadelphia Sheriff's Office. This move enhances efficiency in civil processes, warrant service, and inter-departmental communication. The solution integrates real estate data and financial management, featuring over 300 customizable reports and secure multi-factor authentication. It is hosted on AWS, providing flexibility and security. Sheriff Rochelle Bilal and Undersheriff Tariq El-Shabazz highlighted the partnership's role in modernizing infrastructure and improving public service delivery. The suite includes applications like Civil Serve and Civil Mobile, which enhance data tracking, real-time updates, and officer safety.

Positive

• Improved reporting capabilities and accounting functionality.
• Greater efficiency in civil process and warrant service.
• Enhanced real estate data and financial management.
• Implementation of secure multi-factor authentication.
• Availability of over 300 customizable reports.
• Hosted on AWS for enhanced flexibility and security.
• Enhanced officer safety through real-time updates via Civil Mobile.

Negative

• Nine-month implementation period indicates a significant investment of time and resources.
• No specific financial metrics provided to gauge immediate impact on revenue or profitability.

Tyler’s solution enhances reporting capabilities and brings greater visibility across departments

PLANO, Texas--(BUSINESS WIRE)-- Tyler Technologies, Inc. (NYSE: TYL) announced the Philadelphia Sheriff’s Office in Pennsylvania has successfully gone live with Tyler’s Civil Process solution allowing the office to be more efficient in civil process, warrant service, and communication across units and municipal partners. The solution also enables streamlined real estate data and financial capabilities, allowing for easy management within the Sheriff’s Office.

The Sheriff’s Office moved to Tyler’s solution after experiencing limited reporting capabilities and accounting functionality in its old system. Following a nine-month implementation, Tyler provided a single data solution that features a strong mobile product with real-time updates for office personnel, secure multi-factor authentication, and custom reporting with the availability of more than 300 custom reports.

“As the Sheriff of the City and County of Philadelphia, I am proud to announce a groundbreaking partnership with Tyler Technologies. This collaboration represents a vital step toward modernizing our infrastructure and enhancing the quality of life for our citizens. By leveraging cutting-edge technology, we are committed to creating a smarter, more efficient, and more connected community. Together, we will drive innovation, improve public services, and ensure that our region remains at the forefront of technological advancement. I am confident that this partnership will bring lasting benefits and set a new standard for how technology can serve the public good,” said Sheriff Rochelle Bilal.

“This collaboration marks a significant step forward, combining our strengths and shared vision to achieve greater success. I want to thank our hardworking legal and fiscal team for their time and commitment to ensuring our office operates effectively,” said Philadelphia Undersheriff Tariq El-Shabazz.

Specifically, the office will be using several applications within the Civil Process suite, including Civil Serve, Civil Mobile, Civil Query, Sales Web, and GIS Connector. The solution will be hosted in the cloud, powered by Amazon Web Services (AWS), bringing enhanced flexibility and security to the office.

Civil Serve enables Philadelphia’s office-based personnel to track court case papers and data, record service and payment activity, reconcile financial data, and produce detailed reports of those activities. Civil Mobile allows field-based personnel to easily send and receive the latest case information from a mobile device, which enhances officer safety and improves office productivity by updating address information and field notes for all Civil Serve users in real-time.

“We are pleased to support the Philadelphia Sheriff’s Office in executing the civil process more efficiently and more effectively than before,” said Brian McGrath, president of Tyler’s Courts & Justice Division. “Our scalable solution is a market leader in civil process software, managing everything from business processes to important state reporting requirements. We are thankful for the Sheriff’s Office’s strong partnership on a smooth go-live process, and we look forward to continuing to help them realize the benefits of Tyler’s software.”

The city of Philadelphia is the most populous city in Pennsylvania and the nation’s sixth-most populous city. It has a population of approximately 1.5 million residents.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 44,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology’s GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

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View source version on businesswire.com: https://www.businesswire.com/news/home/20240613713660/en/

Jennifer Kepler

Tyler Technologies

972.713.3770

Media.team@tylertech.com

Source: Tyler Technologies

FAQ

What is the significance of Tyler Technologies' solution for the Philadelphia Sheriff's Office?

Tyler Technologies' Civil Process solution improves efficiency in civil processes and warrant service while enhancing real estate data and financial management.

What features does Tyler Technologies' Civil Process solution offer?

The solution offers over 300 customizable reports, secure multi-factor authentication, and real-time updates for office personnel.

How long did it take to implement Tyler Technologies' solution at the Philadelphia Sheriff's Office?

The implementation of the Civil Process solution took nine months.

What are some applications included in Tyler Technologies' Civil Process suite?

The suite includes Civil Serve, Civil Mobile, Civil Query, Sales Web, and GIS Connector.

How does Tyler Technologies' solution enhance officer safety?

Officer safety is improved through real-time updates and the ability to send and receive case information from mobile devices.