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Twilio Inc (TWLO) provides cloud communications infrastructure enabling businesses to embed messaging, voice, and video capabilities into applications. This page serves as the definitive source for tracking official company announcements and market-moving developments.
Access real-time updates on earnings reports, product enhancements, and strategic partnerships that shape Twilio's position in the CPaaS industry. Our curated collection ensures investors and developers stay informed about API innovations, platform expansions, and operational milestones.
Discover verified information spanning financial disclosures, technology updates, and leadership changes. Content is organized chronologically showcase Twilio's evolution while maintaining focus on material business developments. Bookmark this resource for efficient tracking of the company's cloud communication solutions and market strategy.
Twilio's latest State of Personalization Report reveals a growing consumer demand for personalized experiences, with 62% expecting such engagement from brands. However, trust is low, as only 40% believe companies will handle their data responsibly. Increased privacy regulations challenge businesses, with 50% finding personalization harder. The report highlights a shift towards first-party data, with 43% of leaders embracing it. Despite increased investments in personalization, many still struggle with technology and data management.
Red Oxygen, a prominent SMS solutions provider, has been accepted into Twilio's Build program as a Silver Level Technology Partner. This partnership acknowledges Red Oxygen's extensive experience with Twilio's SMS services since 2014. The company sends millions of messages monthly, aiming to enhance communication tools through collaboration with Twilio partners. Furthermore, Red Oxygen recently established a strategic partnership with Residential Management Systems, integrating its SMS solutions into RMS's Mercury products, which cater to university housing staff.
Twilio (NYSE: TWLO) has appointed Joyce Kim as Chief Marketing Officer, reporting to Elena Donio, President of Revenue. Kim, previously CMO at Genesys, will oversee global marketing to enhance Twilio's position in the customer engagement sector. Elena Donio highlighted Kim's extensive experience in SaaS, demand generation, and developer engagement as vital for the company's growth. Kim expressed enthusiasm about Twilio's opportunity to innovate in delivering personalized customer experiences.
Twilio has committed $750 million to acquire a minority stake in Syniverse, enhancing their strategic partnership. This investment is part of a broader strategy to accelerate innovation and improve global communication capabilities. Concurrently, Syniverse raised $1.025 billion in new Term Loan debt and $340 million in preferred equity, primarily aimed at reducing leverage. Syniverse aims to leverage Twilio's expertise to enhance services for enterprise and carrier customers, capitalizing on advancements in 5G and CPaaS.
Twilio (NYSE: TWLO) has been included in Carahsoft's GSA IT Schedule 70 contract, enhancing access to its Customer Engagement Platform for the public sector. This partnership allows state, local, and federal agencies to leverage Twilio’s secure communication technologies to reach citizens effectively. The initiative aims to modernize government services by utilizing both existing and emerging technologies for better digital engagement. Twilio’s services will now be available through multiple contracts, including SEWP V and NASPO ValuePoint.
Sprinklr (NYSE: CXM) has partnered with Twilio (NYSE: TWLO) to enhance customer experience management through integrated voice and SMS technology. This collaboration aims to provide a cloud-based, omnichannel contact center solution, enabling businesses to deliver personalized customer engagement at scale. With the integration, Sprinklr customers can streamline operations, lower costs, and meet the demands of a digital-first customer base. The partnership reflects a shared commitment to improving customer satisfaction and developing seamless communication across various channels.
Twilio (NYSE: TWLO) has released the 'State of Nonprofit Digital Engagement Report', highlighting the crucial role of digital communication in nonprofit operations. The report shows that 89% of nonprofits consider digital communication essential for their missions, and 65% of their engagement with beneficiaries is digital, surpassing the 55% in the private sector. However, 41% cite lack of technical talent as a barrier to digital adoption. The report indicates that nonprofits that digitize their programs see an average of 3.6 benefits, while 77% prioritize personalization to enhance services.
Twilio (TWLO) reported strong Q1 2022 results, achieving $875.4 million in revenue, a 48% increase year-over-year. The Dollar-Based Net Expansion Rate was 127%, down from 133% in Q1 2021. Despite the revenue growth, the company faced a GAAP loss from operations of $217.8 million compared to $197.3 million in the previous year. Non-GAAP income decreased from $17.3 million in Q1 2021 to $5 million. Twilio announced Elena Donio as the new President of Revenue, effective May 4, 2022, as the company aims to enhance its go-to-market strategy.
Twilio (NYSE: TWLO) has appointed Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer, enhancing its leadership team amid increasing digital privacy concerns. Sondhi, previously Chief Security Officer at Autodesk, will oversee technology operations to scale Twilio's customer engagement platform. Holcroft, formerly Chief Privacy Officer at HP, will manage compliance with privacy laws for over 250,000 clients. These roles are essential as Twilio aims to navigate evolving privacy regulations and strengthen relationships with its customers.
Twilio Inc. (NYSE: TWLO) is set to disclose its first-quarter 2022 results on May 4, 2022, after market close. A conference call with investors is scheduled for 2:00 p.m. PT (5:00 p.m. ET) on the same day. Investors are encouraged to register for the call in advance. The results will be available for replay until 11:59 p.m. ET on May 11, 2022. Twilio, a leader in customer engagement platforms, enables companies to build personalized customer relationships through its diverse communication APIs and Customer Data Platform.
