Talkdesk Introduces First Business Phone System Natively Built on a Cloud Contact Center Platform

Rhea-AI Summary

Talkdesk has launched Talkdesk Phone, a cloud-based business phone system designed to enhance collaboration and customer engagement. It addresses communication challenges in a hybrid work environment, where nearly 70% of businesses are preparing for such setups. The system offers a unified platform for managing interactions, leading to improved productivity and cost savings. By integrating voice communications with contact center capabilities, Talkdesk Phone aims to simplify operations and enhance the customer experience, empowering organizations to respond effectively to customer needs.

Positive

• Talkdesk Phone provides a unified platform, enhancing management and user experience.
• Businesses can connect from anywhere, supporting hybrid workforces and increasing productivity.
• Cost savings are realized by consolidating business communications on a single platform.

Negative

• None.

Talkdesk Phone unifies collaboration and contact center applications to drive business agility, reduce costs, and provide a better way for hybrid workforces to deliver great customer experiences

• Single platform offers a holistic view of interactions across the organization, simplifying reporting, management, and the user experience
• Supports fast-moving businesses, eliminating the communication breakdowns associated with outdated systems to speed response time and fuel productivity
• Attend the Talkdesk virtual sessions at Enterprise Connect 2021 on Sept. 27 and 28 to learn how to extend customer service beyond the contact center

SAN FRANCISCO--(BUSINESS WIRE)-- Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today introduced Talkdesk Phone, the industry’s first and only business phone system natively built on a cloud contact center platform. Talkdesk Phone helps organizations save money and simplify operations by bringing together business communications and contact center applications onto a single platform to power more exceptional customer experiences and better support today’s hybrid workforce.

The modern office looks vastly different than two years ago. According to an August 2021 PwC survey of business leaders, the majority of businesses – nearly 70% – are planning for some form of hybrid work environment this fall. Despite a surge in the use of collaboration tools designed to empower dispersed teams to work together, communication breakdowns are occurring within legacy phone systems that feature limited voice collaboration options and clunky integrations unable to support the fast-moving and hybrid structure in which business is now conducted.

Thanks to the Talkdesk Phone system, businesses with a dynamic workforce can avoid those communication breakdowns and derive additional benefits:

• Connect from anywhere on any device, empowering teams to talk to each other and receive and make calls to anywhere in the world they do business.
• Gain a holistic view of all voice interactions across every department with unified reporting, and effortlessly manage all users, numbers, and devices from a unified interface.
• Realize significant cost savings combined with the simplicity of managing everything on a single platform that offers a single user experience.
• Provide faster help for complex customer interactions, increasing workforce productivity and more effectively building a culture of customer obsession.

“While business collaboration tools have more than proven their value since 2020, legacy phone systems aren’t living up to the challenges of supporting the shift to hybrid working. Employees are feeling the impact and so are customers,” said Charanya Kannan, chief product and engineering officer, Talkdesk. “Talkdesk Phone ties all of the communication, collaboration, and customer engagement components together, and is inspired by more than a decade of Talkdesk contact center innovations to offer organizations the best of both worlds – a cloud business phone system that delivers better customer experiences.”

”While we continue to see a convergence of UC and contact center in the marketplace, many vendors are leading with UC and adding on CX capabilities,” Zeus Kerravala, founder and principal analyst, ZK Research. “The Talkdesk approach doesn’t treat customer experience as an afterthought. This has the advantage of allowing Talkdesk to extend its contact center capabilities such as AI, workforce optimization, omnichannel routing, and advanced analytics to business phone users, enabling a company’s entire organization to collaborate together to deliver the best customer experience possible.”

The Talkdesk Phone innovation launches on the heels of the recent Talkdesk Series D funding announcement, and at a time when organizations worldwide are seeking to transform their contact centers to drive strategic business outcomes. Talkdesk Phone is part of a broader portfolio of UC offerings that integrates Talkdesk cloud contact center with many common telephony solutions, giving organizations greater choice in leveraging their existing UC investments.

Delivering a great customer experience takes a village. When departments, teams, and employees can easily connect and collaborate, they can draw on their shared knowledge and experience to solve customer problems faster and, ultimately, drive customer loyalty. Attend the Enterprise Connect 2021 virtual sessions with Talkdesk on Sept. 27 and 28 to learn more about how businesses can extend customer service beyond the contact center.

Additional Resources

• Read the blog: “Talkdesk Phone—calling is cool again”
• Download the Gartner 2021 Magic Quadrant for Contact Center as a Service to see why Talkdesk was named a leader in CCaaS

Social Networks

• Talkdesk Community: https://www.talkdesk.com/customer-community/
• Blog: https://www.talkdesk.com/blog/
• Twitter: https://twitter.com/Talkdesk
• LinkedIn: https://www.linkedin.com/company/talkdesk/
• Facebook: https://www.facebook.com/Talkdesk/
• Instagram: https://www.instagram.com/Talkdesk/

About Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210927005204/en/

Camille Beasley

camille.beasley@talkdesk.com

(972) 896-1936

Source: Talkdesk, Inc.

FAQ

What is Talkdesk Phone and its main features?

Talkdesk Phone is a cloud-based business phone system that integrates collaboration and contact center applications, offering a unified view of interactions and simplifying management.

How does Talkdesk Phone improve customer experience?

It enables faster responses to customer needs by integrating voice interactions with customer engagement tools, thereby enhancing overall productivity.

What percentage of businesses are adopting hybrid work environments?

Nearly 70% of businesses are planning for some form of hybrid work environment this fall, indicating a significant shift in workplace dynamics.

When was Talkdesk Phone launched?

Talkdesk Phone was introduced before the Enterprise Connect 2021 event, which took place on September 27 and 28, 2021.

Is Talkdesk Phone designed for a specific type of workforce?

Yes, Talkdesk Phone is specifically designed to support hybrid workforces, allowing teams to communicate effectively regardless of their location.