Talkdesk Insurance Smart Service Solution Transforms Policyholder and Agent Interactions
Talkdesk has launched Insurance Smart Service, an innovative contact center solution aimed at enhancing customer experience in the insurance sector. This enterprise-grade platform combines AI-assisted self-service and CRM integrations to expedite claims processing and improve interactions between policyholders and agents. Designed to adapt to a demand for digital-first engagements, the solution supports insurers in maximizing their technology investments while addressing increasing call volumes. This product will be showcased during the Insuretech Connect conference from Oct. 4-6.
- Launch of Insurance Smart Service enhances policyholder and agent experiences.
- Combines AI and self-service features for faster claims resolution.
- Supports insurers adapting to increasing call volumes and digital demands.
- None.
Tailor-made, enterprise-grade contact center solution makes claims process smarter, convenient, and more efficient
- Combines self-service and AI-assisted interactions with out-of-the-box CRM integrations to deliver more personalized engagements and faster claims resolution
- Allows insurers to maximize existing technology investments while modernizing their contact center to better support a highly unpredictable industry in a digital-first world
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Learn how to extract the most value out of every policyholder interaction, visit booth #1214 to see Talkdesk Insurance Smart Service in action
Oct. 4-6 at Insuretech Connect
Weather-related events, natural disasters, and the pandemic have created a perfect storm for insurance companies, straining legacy contact center operations and frequently resulting in overworked agents and unsatisfied policyholders. Amid the current hard market, property and casualty insurers are also challenged to “sell rate” during renewals. With this operating environment expected to continue, many insurers are accelerating their digital transformations to not only address the challenge of managing increasing call volumes, but to also adapt to policyholders’ demand for digital-first engagements. Insurance Smart Service helps them do both.
Combining self-service and agent assist capabilities with artificial intelligence (AI) and out-of-the-box CRM integrations, Insurance Smart Service modernizes the policyholder and agent experience to deliver more convenient, personalized engagements, and faster claims resolution. The solution impacts insurers, agents, and policyholders in a variety of meaningful ways, including:
- Drives policyholder loyalty – Advanced, simple-to-use virtual agent and self-service tools use AI and natural language processing to allow policyholders to quickly access relevant information and resolve questions 24/7 with the option to escalate to a live agent when needed. Policyholders can also easily communicate with agents across social and digital channels.
- Empowers agents to do more with less – Agent assist features provide AI-infused, real-time recommendations, note-taking during live calls, automated follow-up tasks, and perform other practical functions to fuel agent productivity. Additionally, as policyholders self-serve, agents are also freed of common requests and able to focus on complex cases, tough renewal questions, and inquiries requiring greater personalization or empathy.
- Modernizes contact center operations – The solution’s robust features are powered by a highly scalable, cloud-based architecture that enables insurers to rapidly adjust to fluctuations in call volume and capitalize on opportunities. The platform also allows insurers to maximize existing technology investments while modernizing their contact center to better support a highly unpredictable industry in a digital-first world.
”Insurers are operating against a complex backdrop of factors, including climate change and other unpredictable events, emerging competitors, and consumers’ increasing preference for digital and self-service interactions,” said
Learn how to extract the most value out of every policyholder interaction, visit
Insurance Smart Service is part of a portfolio of
In addition to the introduction of Insurance Smart Service, the company also just announced another industry-specific solution, Talkdesk Citizen Engagement, for state and local governments. Explore the full range of
Additional Resources
- Watch a demo video of Talkdesk Insurance Smart Service and download the Talkdesk Insurance Smart Service datasheet
- Discover the three exciting ways AI is revolutionizing insurance
- Take control of the policyholder experience during climate change
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Download the Gartner 2021 Magic Quadrant for Contact Center as a Service to learn why
Talkdesk was named a leader in CCaaS
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About
Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom,
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camille.beasley@talkdesk.com
(972) 896-1936
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