Neustar Expands Suite of Contact Center Solutions with the Launch of Email Intelligence

Rhea-AI Summary

Neustar, a TransUnion company, has launched its new Email Intelligence feature within its Contact Center Solutions suite. This innovative tool provides insights into email deliverability, activity, and identity linkages, significantly enhancing email communication and reducing compliance risks. Given the fact that 30% of email addresses change annually, this capability is crucial for maintaining effective customer connections. Powered by the OneID identity resolution platform, it ensures businesses can communicate with customers accurately and efficiently.

Positive

• Launch of Email Intelligence enhances email communication efficiency.
• Feature improves compliance risk management in email outreach.
• Utilizes OneID to provide a comprehensive view of customer communications.

Negative

• None.

Actionable email insights deliver more efficient customer connections while mitigating compliance risk

RESTON, Va.--(BUSINESS WIRE)-- Neustar, Inc., a TransUnion company, has expanded its suite of Contact Center Solutions with Email Intelligence. This new capability provides additional signals and scores to maximize the impact of the email channel while reducing the corresponding compliance and financial risks.

Neustar Email Intelligence provides insights on email deliverability, email activity and identity linkages, ensuring the email is tailored to the intended recipient. With Neustar’s industry-leading coverage and precision of identity-based email, organizations can now better protect against sending sensitive information to the wrong recipient and mitigate the risk of being blacklisted, shut down or ruining the standing of their IP addresses. These email activity features will not only revolutionize how clients prioritize and schedule email communications in the future, but also represent Neustar’s embrace of omnichannel strategies and behavior intelligence to improve outbound communications.

“With 30% of email addresses changing each year, the risk of emailing a consumer at an email that is no longer accessible jeopardizes contact rates and increases the risk of running afoul of regulations. Having accurate email information has never been more critical to connecting with customers,” said Robert McKay, senior vice president of risk solutions for Neustar. “Our intelligence solutions provide each customer’s preferred email address, alternative emails for hard-to-reach consumers, and exactly which emails will be successfully delivered – everything modern organizations need to be successful in an increasingly regulated and omnichannel environment.”

A part of the Contact Center Solutions suite, Neustar Email Intelligence is powered by the OneID identity resolution platform, which gives businesses a single holistic, connected view of their customers across all communication channels, both online and offline. OneID continuously corroborates, validates and appends missing information across customer records, amplifying these signals with industry-leading attributes and scores, enabling organizations to reach their customers more easily via the right channel at the right time.

For more information about Neustar Email Intelligence, visit home.neustar/trustid-contact-center-solutions/email-intelligence-make-every-contact-count. To learn more about Neustar’s full suite of authentication, customer operations and compliance solutions, visit home.neustar/risk-solutions.

About TransUnion (NYSE: TRU)

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences, and personal empowerment for hundreds of millions of people. https://www.transunion.com

About Neustar

Neustar, Inc., a TransUnion company, is a leader in identity resolution providing the data and technology that enable trusted connections between companies and people at the moments that matter most. Neustar offers industry-leading solutions in marketing, risk and communications that responsibly connect data on people, devices and locations, continuously corroborated through billions of transactions. Learn how your company can benefit from the power of trusted connections. home.neustar

View source version on businesswire.com: https://www.businesswire.com/news/home/20220120005227/en/

Neustar Media Contact

Rob Bitter

Finn Partners for Neustar

914-471-5615

Neustar@finnpartners.com

Source: Neustar, Inc.

FAQ

What is Neustar's Email Intelligence feature?

Neustar's Email Intelligence feature improves email deliverability and activity insights to enhance communication efficiency.

How does Email Intelligence benefit TransUnion's contact solutions?

It mitigates compliance risks and ensures accurate email communication with customers, significantly improving engagement rates.

What is the significance of email address changes according to Neustar?

Neustar highlights that 30% of email addresses change each year, making accurate email information critical for successful customer contacts.

What platform powers Neustar Email Intelligence?

The Email Intelligence feature is powered by the OneID identity resolution platform.

When was Neustar's Email Intelligence announced?

Neustar's Email Intelligence was announced in a press release dated January 20, 2022.