Tempur-Pedic Ranked #1 in Customer Satisfaction Among Mattress Brands in the J.D. Power 2022 Report
Tempur Sealy International (NYSE: TPX) announced that its Tempur-Pedic brand received the J.D. Power 2022 Mattress Satisfaction Report award for #1 in Customer Satisfaction in both the Retail and Online Mattress categories. This marks the fourth consecutive year for the Retail category and the second year for Online. Tempur-Pedic excelled in support, durability, comfort, and variety of features in the Retail category, while ranking highest in durability and comfort online. The recognition reflects ongoing innovation and commitment to quality sleep solutions.
- Awarded #1 in Customer Satisfaction for Retail and Online Mattress by J.D. Power.
- Achieved this recognition for the fourth consecutive year in Retail and second consecutive year in Online Mattress categories.
- Scored highest in key factors such as support, durability, and comfort, enhancing brand reputation.
- None.
Fourth Consecutive Year Winning the Retail Mattress Award for the Brand
Second Consecutive Year Winning the Online Mattress Award for the Brand
LEXINGTON, Ky., Nov. 3, 2022 /PRNewswire/ -- Tempur Sealy International, Inc. (NYSE: TPX, "Company" or "Tempur Sealy"), the company synonymous with innovation in the mattress industry, today announced that its Tempur-Pedic® brand was awarded #1 in Customer Satisfaction for both the Retail Mattress and Online Mattress segments in the U.S. in the J.D. Power 2022 Mattress Satisfaction Report*. This award marks the fourth-consecutive year that Tempur-Pedic has achieved this distinction in the Retail Mattress category, and the brand has been recognized in this category for five of the previous six years. This award marks the second consecutive year in the Online Mattress category.
In addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic scored highest in 6 factors in the Retail Mattress category, which include support, durability, comfort, variety of features, price , and warranty. In the Online Mattress category, in addition to being ranked #1 in overall customer satisfaction, Tempur-Pedic scored highest in durability and comfort.
"We are honored to have achieved this award in the Retail Mattress category for the fourth consecutive year and in the Online Mattress category for the second consecutive year. This recognition is once again a testament, by consumers, to the innovative and high-quality product solutions we provide that address their sleep needs, including solutions for the most common problems, such as sleeping hot, snoring, and aches and pains, so that they can sleep comfortably and undisturbed, every night. I would also like to thank our employees and valued retail partners for making this possible through their dedication, hard work, and support," said Scott Thompson, Tempur Sealy Chairman and CEO.
Tempur-Pedic, the most highly recommended bed in America**, created the world's first body-responsive mattresses 30 years ago, changing the industry with its one-of-a-kind TEMPUR-Material™ that delivers deep, comfortable, undisturbed rest every single night. Since then, the company has expanded to offer a complete lineup of mattresses, including the TEMPUR-breeze°™ collection that provides all-night cooling comfort, pillows, adjustable ergonomic smart bases such as the TEMPUR-Ergo® Smart Base powered by Sleeptracker-AI®, and accessories that deliver meaningful solutions to address consumers' most pressing sleep concerns, including sleeping hot, snoring and addressing aches & pains.
*For J.D. Power 2022 award information, visit jdpower.com/awards
**Based on percentage of owners who report very/extremely likely to recommend Tempur Pedic, Tempur-Sealy Brand Tracker Report November 2020
About the Company
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries.
Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster® and our popular non-branded offerings consist of value-focused private label and OEM products. At Tempur Sealy we understand the importance of meeting our customers wherever and however they want to shop and have developed a powerful omni-channel retail strategy. Our products allow for complementary merchandising strategies and are sold through third-party retailers, our 650+ Company-owned stores worldwide and our e-commerce channels. With the range of our offerings and variety of purchasing options, we are dedicated to continuing to turn our mission to improve the sleep of more people, every night, all around the world into a reality.
Importantly, we are committed to carrying out our global responsibility to protect the environment and the communities in which we operate. As part of that commitment, we have established the goal of achieving carbon neutrality for our global wholly owned operations by 2040.
Public Relations Contact
Erin Grant
Tempur Sealy International, Inc.
800-805-3635
publicrelations@tempursealy.com
Investor Relations Contact
Aubrey Moore
Investor Relations
Tempur Sealy International, Inc.
800-805-3635
Investor.relations@tempursealy.com
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SOURCE Tempur Sealy International, Inc.
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