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Teleperformance, a global leader in digital business services, offers advanced technology blended with human empathy for enhanced customer care. The company provides front-office customer care, back-office functions, Trust and Safety services, collections, interpreting, localization, visa services, and more. With over 410,000 employees speaking 300 languages, Teleperformance aims to deliver simpler, faster, and safer business outcomes for the world's biggest brands. They leverage AI to empower organizations and have recently launched the AI Maturity Assessment Toolkit and TP Configuration platform to enhance business processes.
Teleperformance has acquired PSG Global Solutions, a US leader in digital recruitment process outsourcing, for
Teleperformance, a leader in outsourced customer management, has been recognized as the top service provider in Everest Group's 2022 CXM PEAK Matrix for EMEA. The company achieved the highest ranking due to its market adoption, service mix, and innovation. This assessment, which included 25 CXM providers, underscores Teleperformance's extensive experience and advanced technology capabilities. With nearly 420,000 employees globally and a 2021 revenue of €7.1 billion, Teleperformance continues to support leading brands by delivering exceptional customer service across various industries.
As of September 30, 2022, Teleperformance reported a total share capital of 59,120,842 shares and gross voting rights of 60,370,340. The company does not have a provision in place for additional threshold disclosures. Teleperformance is the global leader in outsourced customer experience management, employing nearly 420,000 individuals across 88 countries. In 2021, the company achieved consolidated revenue of €7,115 million (approximately US$8.4 billion) and a net profit of €557 million. Teleperformance is listed on Euronext Paris and is included in several key indices.
Teleperformance has announced that over 97% of its 420,000 employees now work in locations certified as a Great Place to Work. This achievement spans 64 countries, an increase of four from 2021. More than 200,000 employees participated in the survey, praising the company’s commitment to Diversity, Equity, and Inclusion. Teleperformance's initiatives, such as the TP Cloud Campus for remote work flexibility and an enhanced family support program during the pandemic, contributed to this recognition. CEO Daniel Julien emphasized the importance of employee trust and ongoing improvements.
As of August 31, 2022, Teleperformance reported a total of 59,120,842 shares with 60,370,282 gross voting rights. The company, a leader in outsourced customer experience management, supports over 420,000 employees across 88 countries, offering digital solutions that enhance customer interactions. In 2021, Teleperformance achieved a consolidated revenue of €7,115 million (approximately $8.4 billion) and a net profit of €557 million. The stock is traded on Euronext Paris and included in indices such as CAC 40 and MSCI Global Standard.
Teleperformance's operations in Indonesia have been certified as a Great Place to Work® for three consecutive years, establishing a benchmark for the local Business Process Outsourcing industry. Over 4,000 employees contributed to this recognition, reflecting strong trust and pride within the organization. Teleperformance Indonesia also recently won a Global Contact Center World Award, showcasing its exceptional customer service practices. CEO Jose Bezanilla emphasized the importance of prioritizing employee needs during challenging times. The company continues to seek global talent for diverse job opportunities.
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