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TELUS International (Cda) Inc. (TIXT), a subsidiary of TELUS Corporation, is a leading provider of digital customer experience solutions globally. Specializing in designing, building, and delivering next-generation solutions, TELUS International serves various industries including consumer electronics, finance, telecommunications, utilities, tech and games, eCommerce and FinTech, banking, financial services and insurance, communications and media, and healthcare.
Headquartered in Vancouver, BC, TELUS International operates with a multi-shore, multi-language delivery model, which ensures robust, secure, and value-based customer service infrastructure. The company harnesses its parent company's vast resources, benefiting from TELUS Corporation’s multi-billion dollar telecommunications capabilities.
The company’s service portfolio includes Digital Experience, Customer Experience, Advisory Services, and Back Office and Automation. Known for its innovation in digital customer experience, TELUS International is committed to providing exceptional service, leveraging advanced technologies and a skilled workforce to meet diverse client requirements.
Recent achievements highlight TELUS International’s resilient performance despite a challenging macroeconomic environment. In the first quarter of 2024, the company demonstrated robust profitability and cash flow generation. Strategic cost efficiency programs have positioned TELUS International for further EBITDA growth and margin expansion. The company continues to focus on digital transformation, particularly generative AI adoption, underscoring its commitment to long-term growth and profitability.
TELUS International reported consolidated operating revenues of $4.9 billion for the first quarter of 2024, a slight decrease from the previous year, primarily due to lower service revenues. However, the company achieved industry-leading customer additions and solid financial results, driven by a proactive growth strategy, superior asset portfolio, and dedicated customer-centric culture.
Furthermore, the company’s leadership in sustainability is evident through its extensive socio-economic contributions and the issuance of sustainability-linked bonds. TELUS International remains committed to delivering superior value to shareholders, reflected in a 7% dividend increase announced for the first quarter of 2024.
For more information, visit www.telusinternational.com.
TELUS International (NYSE and TSX: TIXT) has been recognized as a ‘Leader’ in the Everest Group's 2021 Customer Experience Management (CXM) PEAK Matrix Assessment for the third consecutive year. The evaluation considered various factors including market success, strategy, and client feedback. TELUS International also climbed to the ninth position on the Everest Group's 2021 BPS Top 50 list, marking a significant improvement of 18 spots from the previous year, with a notable 55% revenue growth year-over-year. This recognition underscores the company's strong growth and digital capabilities.
TELUS International (NYSE and TSX: TIXT) will announce its second quarter 2021 results on July 30, 2021, before the market opens. A conference call will follow at 10:30 a.m. (ET) where management will discuss the results and address questions from pre-qualified analysts. The call will be accessible via a live webcast on the TELUS International Investor Relations website, with a replay available afterwards. The company specializes in delivering digital solutions to enhance customer experience for various global brands.
TELUS International (TIXT) has acquired Bangalore-based Playment, enhancing its capabilities in data annotation and computer vision. This acquisition follows the earlier purchase of Lionbridge AI and positions TELUS to better support clients developing AI solutions. The computer vision market is projected to grow from $16 billion in 2021 to over $50 billion by 2026, highlighting its significance across various sectors. The deal is anticipated to bolster TELUS's competitive edge through improved data management and AI strategy, thereby driving future growth.
TELUS International (NYSE and TSX: TIXT) held its first annual general meeting on May 27, 2021, with all eight director nominees elected. The voting results revealed significant shareholder support, with most nominees securing over 99% of votes for their appointment. Deloitte LLP was appointed as the company's auditors, achieving 100% approval. The meeting highlights TELUS International's commitment to strong governance and investor engagement, reinforcing its position as a leader in delivering digital solutions for global brands.
TELUS International (TIXT,TU) reported robust Q1 2021 results, achieving 57% revenue growth to $505 million, including 20% organic growth. Adjusted diluted EPS surged 229% to $0.23, reflecting strong demand across tech and games sectors. The company repaid $530 million in debt using IPO proceeds, maintaining a leverage ratio of 2.7x. The outlook for full-year revenue is set between $2,150 and $2,190 million. The firm emphasizes sustainable partnerships and integration of new capabilities for continued growth.
TELUS International (TIXT) is set to release its first quarter 2021 results on May 7, 2021, before market hours. A conference call will occur on the same day at 10:30 a.m. (ET), allowing management to discuss financial performance and future outlook, followed by a Q&A session with analysts. Investors can access a live webcast on the TELUS International Investor Relations website, with a replay available afterward. The company specializes in digital solutions and customer experience for various industries, including tech, healthcare, and eCommerce.
TELUS International (NYSE and TSX: TIXT) has been recognized as a Leader in NelsonHall's NEAT evaluation for Social Media CX Services. The company excelled in three areas: content moderation, online reputation management, and customer care. TELUS International's investment in content moderation and multilingual support positions it effectively in the competitive German market. Client focus on customer satisfaction highlights the significance of its services as digital interactions rise post-pandemic, emphasizing the importance of reputation management and data privacy in enhancing overall customer experience.
TELUS International (NYSE and TSX: TIXT) has appointed Maria Pardee as its new chief commercial officer (CCO). In her role, Pardee will oversee the global sales team and develop strategies to enhance the company's competitiveness and success in the digital customer experience sector. With over 25 years of leadership experience, including roles at DXC Technology, she is poised to drive innovation and growth within TELUS International. President Jeff Puritt emphasized her fresh perspective and expertise, aiming to strengthen the company's position in meeting evolving client needs.
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