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TELUS International (Cda) Inc. (TIXT), a subsidiary of TELUS Corporation, is a leading provider of digital customer experience solutions globally. Specializing in designing, building, and delivering next-generation solutions, TELUS International serves various industries including consumer electronics, finance, telecommunications, utilities, tech and games, eCommerce and FinTech, banking, financial services and insurance, communications and media, and healthcare.
Headquartered in Vancouver, BC, TELUS International operates with a multi-shore, multi-language delivery model, which ensures robust, secure, and value-based customer service infrastructure. The company harnesses its parent company's vast resources, benefiting from TELUS Corporation’s multi-billion dollar telecommunications capabilities.
The company’s service portfolio includes Digital Experience, Customer Experience, Advisory Services, and Back Office and Automation. Known for its innovation in digital customer experience, TELUS International is committed to providing exceptional service, leveraging advanced technologies and a skilled workforce to meet diverse client requirements.
Recent achievements highlight TELUS International’s resilient performance despite a challenging macroeconomic environment. In the first quarter of 2024, the company demonstrated robust profitability and cash flow generation. Strategic cost efficiency programs have positioned TELUS International for further EBITDA growth and margin expansion. The company continues to focus on digital transformation, particularly generative AI adoption, underscoring its commitment to long-term growth and profitability.
TELUS International reported consolidated operating revenues of $4.9 billion for the first quarter of 2024, a slight decrease from the previous year, primarily due to lower service revenues. However, the company achieved industry-leading customer additions and solid financial results, driven by a proactive growth strategy, superior asset portfolio, and dedicated customer-centric culture.
Furthermore, the company’s leadership in sustainability is evident through its extensive socio-economic contributions and the issuance of sustainability-linked bonds. TELUS International remains committed to delivering superior value to shareholders, reflected in a 7% dividend increase announced for the first quarter of 2024.
For more information, visit www.telusinternational.com.
TELUS International (TIXT) announced the appointment of Dr. Lucy Rattrie as Global Director of Workplace Wellbeing, enhancing its focus on mental health and wellness for over 60,000 employees. Dr. Rattrie, an expert in psycho-social stress management, joins a dedicated team to develop resources aimed at preventative wellness practices. The company highlights the critical role of content moderators as 'digital first responders' in ensuring safe online environments. TELUS International emphasizes its commitment to employee wellbeing and community support, reinforcing its position as a leading employer in the industry.
TELUS International (NYSE:TIXT) has been named a Platinum Preferred Partner of Automation Anywhere, facilitating the delivery of automated solutions via Google Cloud. This collaboration focuses on the end-to-end development of robotic process automation (RPA) solutions, enhancing efficiency and accuracy for businesses. The partnership aims to support organizations in their digital transformation journeys, providing RPA-as-a-Service globally. TELUS International’s track record in leveraging intelligent automation is positioned to drive large-scale transformation projects.
TELUS International (NYSE: TIXT) has been recognized as a “Leader” by IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The report highlights TELUS's strong performance in AI, cloud transformation, and omnichannel solutions. IDC noted TELUS's capacity to exceed industry standards in cloud contact centers and its multilingual capabilities. CEO Jeff Puritt emphasized the company’s commitment to innovation and customer experience.
TELUS International (NYSE: TIXT) has announced that its CFO, Vanessa Kanu, received the 2021 CFO of the Year Award from the Ottawa Board of Trade and Ottawa Business Journal. This accolade recognizes leaders who excel in financial management and community commitment. Kanu played a crucial role during TELUS International's IPO, marking the largest tech IPO in the Toronto Stock Exchange history. CEO Jeff Puritt praised her leadership and strategic mindset that contributed to the company’s growth and profitability.
TELUS International (TIXT, TU) reported a 30% revenue increase year-over-year, totaling $556 million, driven by organic growth and acquisitions. Adjusted EBITDA rose by 23% to $137 million, reflecting efficiency gains. Despite net income declining to $23 million from $28 million, adjusted diluted EPS improved by 13% to $0.26. The company successfully completed an oversubscribed secondary offering and reaffirmed its 2021 growth outlook, anticipating a revenue range of $2.17 to $2.21 billion.
TELUS International (NYSE and TSX: TIXT) has appointed four independent directors to its board: Olin Anton, Sue Paish, Carolyn Slaski, and Sandra Stuart. Their diverse expertise aims to enhance the board's capabilities and support the company's commitment to ethical and responsible business practices. Chair Josh Blair expressed confidence that these additions will contribute positively to TELUS International's growth as a leading digital customer experience innovator, reinforcing strong governance and enriching the board's skill set.
TELUS International conducted a survey revealing that 81% of American employees feel bots have improved their work situation since the pandemic. The survey indicates that 90% expect bots to be integral in transitioning to permanent hybrid work models. Key tasks automated include IT troubleshooting (57%) and data entry (45%). Moreover, 88% of respondents are comfortable with bot integration. However, 34% noted a lack of training from employers on working with bots. TELUS International has launched Intelligent Insights to help companies manage robotic process automation effectively.
TELUS International (NYSE: TIXT) will release its Q3 2021 results on November 5, 2021, before North American market hours. A conference call will follow at 10:30 a.m. (ET) with management reviewing the results and answering analyst questions. The call will be available via a live webcast on their Investor Relations website, with a replay accessible afterward. TELUS International specializes in next-generation digital solutions that enhance customer experience across various industries, driving digital transformation for global brands.
TELUS International (NYSE: TIXT) has successfully closed an upsized secondary offering of 14.4 million subordinate voting shares at US$34.00 each, led by certain shareholders including Baring Private Equity Asia. The underwriters exercised their option for an additional 2.16 million shares. No proceeds from the sale were received by TELUS International, as the shares sold were from the existing shareholders. Post-offering, TELUS Corporation and Baring Private Equity Asia hold approximately 70.9% and 25.9% of the voting power, respectively.
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