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TELUS International (Cda) Inc. (TIXT), a subsidiary of TELUS Corporation, is a leading provider of digital customer experience solutions globally. Specializing in designing, building, and delivering next-generation solutions, TELUS International serves various industries including consumer electronics, finance, telecommunications, utilities, tech and games, eCommerce and FinTech, banking, financial services and insurance, communications and media, and healthcare.
Headquartered in Vancouver, BC, TELUS International operates with a multi-shore, multi-language delivery model, which ensures robust, secure, and value-based customer service infrastructure. The company harnesses its parent company's vast resources, benefiting from TELUS Corporation’s multi-billion dollar telecommunications capabilities.
The company’s service portfolio includes Digital Experience, Customer Experience, Advisory Services, and Back Office and Automation. Known for its innovation in digital customer experience, TELUS International is committed to providing exceptional service, leveraging advanced technologies and a skilled workforce to meet diverse client requirements.
Recent achievements highlight TELUS International’s resilient performance despite a challenging macroeconomic environment. In the first quarter of 2024, the company demonstrated robust profitability and cash flow generation. Strategic cost efficiency programs have positioned TELUS International for further EBITDA growth and margin expansion. The company continues to focus on digital transformation, particularly generative AI adoption, underscoring its commitment to long-term growth and profitability.
TELUS International reported consolidated operating revenues of $4.9 billion for the first quarter of 2024, a slight decrease from the previous year, primarily due to lower service revenues. However, the company achieved industry-leading customer additions and solid financial results, driven by a proactive growth strategy, superior asset portfolio, and dedicated customer-centric culture.
Furthermore, the company’s leadership in sustainability is evident through its extensive socio-economic contributions and the issuance of sustainability-linked bonds. TELUS International remains committed to delivering superior value to shareholders, reflected in a 7% dividend increase announced for the first quarter of 2024.
For more information, visit www.telusinternational.com.
TELUS Digital (NYSE/TSX: TIXT) reported Q4 2024 and full-year results, showing stable performance. Q4 revenue was $691 million, flat year-over-year, while full-year revenue decreased 2% to $2,658 million. The company reported a Q4 net loss of $54 million ($(0.20) per share) compared to net income of $38 million ($0.10 per share) in Q4 2023.
Key operational highlights include adding 55 net new clients in 2024, with 13 in Q4, including two large American retailers. The company expanded business with 162 existing clients and saw momentum in AI Data Solutions. Adjusted EBITDA for Q4 was $103 million (14.9% margin) versus $184 million (26.6% margin) in Q4 2023.
For 2025 outlook, TELUS Digital projects approximately 2% organic revenue growth, Adjusted EBITDA of about $400 million, and Adjusted Diluted EPS of approximately $0.32.
TELUS Digital (NYSE and TSX: TIXT) announces the launch of the TELUS Digital Research Hub at the University of São Paulo (USP) in Brazil, investing $1 million over three years to advance AI-fueled customer experience (CX) applications. The hub, located within the Center for Artificial Intelligence and Machine Learning (CIAAM), joins other global tech companies like Motorola, IBM, and Itaú.
The investment will fund various initiatives including undergraduate research grants for eight students annually, postdoctoral fellowships, and a visiting scholar fund. The hub will focus on advancing Fuel iX™, TELUS Digital's proprietary generative AI platform, while ensuring human-centered, ethical AI development.
A Steering Committee has been established to guide the research agenda, comprising industry and academic leaders. The hub complements TELUS Digital's existing digitization campuses in India (2024) and Guatemala (2022), furthering the company's presence in Brazil following its 2021 WillowTree acquisition.
TELUS Digital (NYSE and TSX: TIXT) released a survey revealing enterprise leaders' pivotal stance on generative AI (GenAI) implementation. The study, conducted with Statista across 250 U.S. enterprise leaders, shows 71% identify GenAI as key for improving customer service, with 36% planning to invest over $4 million in GenAI initiatives in 2025.
Despite 78% of leaders planning to increase CX spending in 2025, only 10% consider their enterprises in a 'steady state' with GenAI. The survey highlighted investment priorities: 44% in CRM systems, 38% in chatbots, and only 14% in voice technology. Major challenges include high costs (44%), data compliance (36%), and technical infrastructure limitations (34%).
TELUS Digital (NYSE and TSX: TIXT) has announced it will release its fourth quarter 2024 financial results on February 13, 2025, before North American markets open. The company will host a conference call at 10:30 a.m. ET / 7:30 a.m. PT on the same day, featuring management's review of results and a Q&A session with pre-qualified analysts. The conference call will be available via webcast on the company's Investor Relations website, with a replay option provided after the event.
TELUS Digital (NYSE and TSX: TIXT) has issued a statement addressing recent trading activity in its shares following media coverage about changes in third-party fact-checking practices by a major social media company. The company clarifies that it does not provide fact-checking services in the U.S. to the company in question.
As part of its Trust, Safety & Security portfolio, TELUS Digital provides content moderation services primarily in Europe, where specific laws govern moderation. These services include channel management, user safety, identification verification, and fraud detection. The company moderates content related to criminal activity, fraud, abuse, hate, terrorism, and other harmful content.
TELUS Digital's service portfolio also includes Digital Customer Experience (CX), AI Data Solutions, and Enterprise Digital & Technology Services. The company will announce its Q4 and full-year 2024 results in February.
TELUS Digital reported Q3 2024 financial results showing mixed performance. Revenue reached $658 million, down 1% year-over-year, while posting a net loss of $32 million. The company's Adjusted EBITDA was $95 million with a 14.4% margin, decreasing from 21% in Q3 2023. Despite challenges, the company maintained strong AI-related sales momentum, winning new contracts including projects with Japanese automotive clients and a Santa Clara-based chip maker. The company expanded business across technology, financial services, e-commerce, fintech, and wellness sectors, while growing existing services with over 80 clients including Google and major social media networks.
TELUS Digital (NYSE and TSX: TIXT) has been named a 'Leader' in NelsonHall's NEAT Vendor Evaluation for CX Services in High Tech & Automotive sectors. The company earned this top ranking for its ability to combine advanced AI solutions, including its GenAI platform Fuel iX, with human expertise in delivering customer experience services. NelsonHall highlighted TELUS Digital's use of GenAI and automation, expertise in data training and annotation, and global delivery capabilities. The company provides important services for the automotive sector, including data annotation for Advanced Driver Assistance Systems (ADAS), Field Operational Testing, and Driver Monitoring Systems, delivering over two billion data annotations annually.
TELUS Digital (NYSE and TSX: TIXT) has announced the release of its third quarter 2024 financial results on November 8, 2024, before North American markets open. The company will also host a conference call on the same day at 1:30 p.m. (ET) / 10:30 a.m. (PT) to review the results. Management will present the quarterly performance, followed by a Q&A session with pre-qualified analysts.
Investors and interested parties can access a live webcast of the conference call on the TELUS Digital Investor Relations website. For those unable to attend the live event, a replay will be made available on the same website after the call concludes.
TELUS, a global communications and IT company, released findings from its 2024 Data & Trust survey, revealing growing concerns about data privacy among American consumers. Key findings include:
- 82% believe data privacy matters more now than ever
- 74% worry about how organizations handle their personal data
- 88% consider a company's data handling reputation important for business decisions
- 86% agree trust in a business inspires them to buy or use its products/services
- 52% think about data privacy daily
The survey also highlighted concerns about AI development, with 86% wanting AI to be developed carefully and 81% emphasizing the importance of clarity and transparency. TELUS remains committed to leading in data trust, privacy, and security, having secured various certifications and awards for its practices.
A new survey from TELUS Digital Experience (NYSE and TSX: TIXT) reveals that 81% of Americans use voice technology daily or weekly, with 68% increasing their usage over the past year. The survey highlights the growing importance of voice tech in the customer journey, with 58% of respondents more likely to try a brand incorporating voice tech in their customer service.
Key findings include:
- 25% of Americans tried voice tech for the first time in the last month
- 69% had a positive first experience and continue using it
- Top reasons for using voice tech: speed, convenience, and multitasking
- 65% experienced misunderstandings with voice assistants
- 53% want improved accuracy in responses
- 46% desire better understanding of accents and dialects
The survey, conducted in August 2024, included 1,000 US respondents aged 18+ familiar with voice technology.
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