Georgia Power prepared for Tropical Storm Zeta

Rhea-AI Summary

Georgia Power is gearing up for potential service interruptions as Tropical Storm Zeta approaches the Gulf Coast, likely impacting its service areas in Georgia. With concerns over saturated soil and high winds, the company encourages customers to prepare for possible outages. They are monitoring the storm and ready to coordinate with other utilities for assistance. Preparations include safety tips for before, during, and after the storm, as well as resources like the Outage Map and alerts for effective communication.

Positive

• Georgia Power is actively preparing for Tropical Storm Zeta, showcasing its readiness to handle service interruptions.
• The company has robust communication tools available, such as the Outage Map and Outage Alert service, to keep customers informed.
• Georgia Power emphasizes customer safety during severe weather by providing detailed storm preparedness tips.

Negative

• Potential service interruptions could lead to customer dissatisfaction and impact the company's reputation.
• The need for extensive preparations suggests increased vulnerability to weather-related disruptions.

ATLANTA, Oct. 27, 2020 /PRNewswire/ -- As Tropical Storm Zeta continues to strengthen as it tracks towards the Gulf Coast, Georgia Power is prepared to respond to any service interruptions that may occur later this week as the storm moves into middle and north Georgia. Due to already saturated soil and possible high winds, Zeta is likely to bring down trees that could cause outages. Customers are encouraged to use this time to prepare and keep safety in mind when threatened with possible dangerous conditions and storm damage. Georgia Power continues monitoring the changing weather around the clock and has the ability to coordinate with other utilities to field requests for assistance through the mutual assistance network when necessary.

Hurricane season continues through November
With the official hurricane season continuing through November 30, Georgia Power offers the following storm preparedness tips: 

• Before a Storm:  Know your risks of flooding and tropical storm or hurricane strength winds. Check your emergency kit, unplug major appliances and charge cell phones in case you lose power.
• During a Storm: Have several ways to receive emergency notifications and weather updates. If your area is under an evacuation order, follow safety orders from local officials immediately.
• After a Storm: Never touch any downed or low-hanging wire, including telephone or TV wires that touch a power line. Never pull tree limbs off power lines or enter areas with debris or downed trees as downed power lines may be buried in wreckage. Additionally, do not walk or drive through standing water as it may conceal live wires brought down by the storm. 

Before severe weather strikes, customers are encouraged to become familiar with Georgia Power's Outage Map on www.georgiapower.com that makes tracking and reporting outage information on the go even easier. The Outage Map automatically adjusts to function on any desktop, handheld or mobile device and has direct access to Georgia Power's social media channels for quick engagement with customer service representatives. Additionally, users have greater search capabilities with concise alert information relating to their specific outage.

Additional Georgia Power Tools You Can Use

• Outage Alerts: Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message.
• Outage & Storm Center: At www.georgiapower.com/storm, customers can sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can also report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
• Georgia Power Mobile App: Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
• @GeorgiaPower on Twitter: Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.

Storm Response Pandemic Preparations
Georgia Power constantly monitors changing weather conditions and is prepared to respond to service interruptions that might occur because of severe weather while taking proactive actions including special "distancing" and other precautions to help protect customers and employees from the spread of the virus.

In addition, the company's comprehensive pandemic plans help ensure readiness of the critical personnel and facilities necessary to continue providing the safe and reliable energy customers expect and deserve.

In the field, the power restoration process includes these key steps:

• Assessing Conditions – Responding crews – or in major storms, damage assessment teams – work to identify trouble spots and the resources needed to fix them, which could involve coming onto customers' property. Crews will employ appropriate distancing efforts and customers are asked to keep children and pets indoors and maintain safe distances from crew members as well.
• Making Repairs – Georgia Power crews focus on repairs that return power to the greatest number of customers in the least amount of time.

Ways you can help keep workers safe while they work in the field:

• If you see utility crews, please stay back a minimum of six feet – much more if they are working.
• Please, no cookies or treats for workers during this time. Give a wave or thumbs up to workers you see. They'll understand your gratitude as they work to keep the lights on.
• Don't touch utility trucks or equipment. Electric providers are operating under modified conditions to keep workers safe, which includes additional cleaning and sanitation of tools and equipment.

About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the company is consistently recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

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SOURCE Georgia Power

FAQ

What is Georgia Power doing in response to Tropical Storm Zeta?

Georgia Power is preparing for possible service interruptions and encouraging customer preparedness as Tropical Storm Zeta approaches.

When does the hurricane season end?

The official hurricane season continues through November 30.

What tools does Georgia Power offer for outage management?

Georgia Power provides an Outage Map, Outage Alerts, and a mobile app for outage tracking and reporting.

How can customers prepare for Tropical Storm Zeta?

Customers should check their emergency kits, unplug appliances, and be aware of safety measures before, during, and after the storm.

Is Georgia Power coordinating with other utilities during Zeta?

Yes, Georgia Power is prepared to coordinate with other utilities for assistance as needed.