SJW Group Appoints Douwe Busschops as Chief Information Officer
SJW Group (NASDAQ: SJW) has appointed Douwe Busschops as Chief Information Officer (CIO), effective immediately. Busschops will lead the integration and optimization of technology systems to enhance operational efficiency, customer experience, and business growth. He joins from Veolia North America, where he served as VP and CIO for the Municipal Water division, leading technology modernization initiatives and digital transformation strategies.
Prior to this, Busschops held senior positions at SUEZ Water North America, including VP of customer experience. He is a CIO 100 Award recipient and former chairman of the Customer Experience Committee for the National Association of Water Companies. Busschops holds an MS in International Business Studies from Maastricht University.
SJW Group (NASDAQ: SJW) ha nominato Douwe Busschops come Chief Information Officer (CIO), con effetto immediato. Busschops guiderà l'integrazione e l'ottimizzazione dei sistemi tecnologici per migliorare l'efficienza operativa, l'esperienza del cliente e la crescita aziendale. Proviene da Veolia North America, dove ha ricoperto il ruolo di VP e CIO per il settore Acque Municipali, guidando iniziative di modernizzazione tecnologica e strategie di trasformazione digitale.
In precedenza, Busschops ha ricoperto posizioni di alto livello in SUEZ Water North America, inclusa la carica di VP dell'esperienza del cliente. È un destinatario del CIO 100 Award ed ex presidente del Comitato per l'Esperienza del Cliente dell'Associazione Nazionale delle Aziende Idriche. Busschops ha conseguito un Master in Studi di Business Internazionale presso l'Università di Maastricht.
SJW Group (NASDAQ: SJW) ha nombrado a Douwe Busschops como Director de Información (CIO), con efecto inmediato. Busschops liderará la integración y optimización de los sistemas tecnológicos para mejorar la eficiencia operativa, la experiencia del cliente y el crecimiento empresarial. Proviene de Veolia North America, donde fue VP y CIO de la división de Agua Municipal, dirigiendo iniciativas de modernización tecnológica y estrategias de transformación digital.
Antes de esto, Busschops ocupó puestos de alto nivel en SUEZ Water North America, incluido VP de experiencia del cliente. Es ganador del CIO 100 Award y ex presidente del Comité de Experiencia del Cliente de la Asociación Nacional de Empresas de Agua. Busschops tiene una Maestría en Estudios de Negocios Internacionales de la Universidad de Maastricht.
SJW 그룹 (NASDAQ: SJW)는 Douwe Busschops를 최고 정보 책임자(CIO)로 즉시 임명했습니다. Busschops는 운영 효율성, 고객 경험 및 비즈니스 성장을 향상시키기 위해 기술 시스템의 통합 및 최적화를 이끌 것입니다. 그는 Veolia North America에서 수자원 부문의 VP 및 CIO로 재직하며 기술 현대화 이니셔티브와 디지털 전환 전략을 이끌었습니다.
그 이전에는 SUEZ Water North America에서 고객 경험 VP를 포함한 고위직을 역임했습니다. 그는 CIO 100 Award 수상자이며, 미국 물회사의 고객 경험 위원회 전 위원장이기도 합니다. Busschops는 마스트리흐트 대학교에서 국제 비즈니스 학 석사 학위를 받았습니다.
SJW Group (NASDAQ: SJW) a nommé Douwe Busschops au poste de directeur de l'information (CIO), avec effet immédiat. Busschops dirigera l'intégration et l'optimisation des systèmes technologiques pour améliorer l'efficacité opérationnelle, l'expérience client et la croissance des affaires. Il rejoint Veolia North America, où il était VP et CIO pour la division de l'eau municipale, dirigeant des initiatives de modernisation technologique et des stratégies de transformation numérique.
Auparavant, Busschops a occupé des postes de direction chez SUEZ Water North America, y compris celui de VP de l'expérience client. Il est lauréat du CIO 100 Award et ancien président du Comité de l'expérience client de l'Association nationale des entreprises de l'eau. Busschops est titulaire d'un Master en études commerciales internationales de l'Université de Maastricht.
SJW Group (NASDAQ: SJW) hat Douwe Busschops zum Chief Information Officer (CIO) ernannt, mit sofortiger Wirkung. Busschops wird die Integration und Optimierung der Technologiesysteme leiten, um die Betriebseffizienz, das Kundenerlebnis und das Unternehmenswachstum zu verbessern. Zuvor war er VP und CIO der Abteilung für kommunales Wasser bei Veolia North America, wo er Initiativen zur Technologiemodernisierung und digitale Transformationsstrategien leitete.
Vor dieser Tätigkeit hatte Busschops leitende Positionen bei SUEZ Water North America inne, darunter VP für Kundenerfahrung. Er ist Träger des CIO 100 Award und ehemaliger Vorsitzender des Ausschusses für Kundenerfahrung der National Association of Water Companies. Busschops hat einen Master-Abschluss in International Business Studies von der Maastricht University.
- Appointment brings expertise in digital transformation and technology modernization
- Strong background in customer experience improvement and self-service adoption
- Experience in cloud migrations and digital governance implementation
- None.
SAN JOSE, Calif., Dec. 09, 2024 (GLOBE NEWSWIRE) -- SJW Group (NASDAQ: SJW), a leading investor-owned pure-play water and wastewater utility, is pleased to announce the appointment of Douwe Busschops as chief information officer (CIO), effective today. In this role, Busschops will focus on the integration and optimization of technology systems to enhance operational efficiency, customer experience, and long-term business growth.
“Douwe is an accomplished technology leader with a wealth of experience leading digital innovation and customer-focused technology solutions,” said Eric Thornburg, president, chair and CEO of SJW Group. “He will be an invaluable asset as we execute on the company's digital transformation strategy and ensure our technology aligns with our commitment to best-in-class service and growth across our national platform. We are excited to welcome him to our leadership team.”
With extensive experience in driving digital and organizational transformation and leading customer-centric technology strategy, Busschops joins SJW Group from Veolia North America, where he served as vice president and CIO for the Municipal Water division. In this role, Busschops delivered technology modernization and rationalization initiatives, including cloud migrations and the creation of a digital transformation strategy. He also designed and implemented a digital governance model to ensure optimal utilization of resources and compliance with applicable regulations and standards. Prior to this, he held senior roles at SUEZ Water North America, including vice president of customer experience, where he drove significant improvements in self-service adoption and customer satisfaction.
Busschops is a CIO 100 Award recipient and has served as the chairman of the Customer Experience Committee for the National Association of Water Companies. He holds a Master of Science in International Business Studies from Maastricht University School of Business and Economics.
About SJW Group
SJW Group is among the largest investor-owned pure-play water and wastewater utilities in the United States, providing life-sustaining and high-quality water service to nearly 1.6 million people. SJW Group’s locally led and operated water utilities - San Jose Water Company in California, The Connecticut Water Company in Connecticut, The Maine Water Company in Maine, and SJWTX, Inc. (dba The Texas Water Company) in Texas - possess the financial strength, operational expertise, and technological innovation to safeguard the environment, deliver outstanding service to customers, and provide opportunities to employees. SJW Group remains focused on investing in its operations, remaining actively engaged in its local communities, and delivering continued sustainable value to its stockholders. For more information about SJW Group, please visit www.sjwgroup.com.
Forward-Looking Statements
This release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, as amended. Some of these forward-looking statements can be identified by the use of forward-looking words such as “believes,” “expects,” “estimates,” “anticipates,” “intends,” “seeks,” “plans,” “projects,” “may,” “should,” “will,” or the negative of those words or other comparable terminology. These forward-looking statements are only predictions and are subject to risks, uncertainties, and assumptions that are difficult to predict.
These forward-looking statements involve a number of risks, uncertainties and assumptions including, but not limited to, the following factors: (1) the effect of water, utility, environmental and other governmental policies and regulations, including regulatory actions concerning rates, authorized return on equity, authorized capital structures, capital expenditures, PFAS and other decisions; (2) changes in demand for water and other services; (3) unanticipated weather conditions and changes in seasonality including those affecting water supply and customer usage; (4) the effect of the impact of climate change; (5) unexpected costs, charges or expenses; (6) our ability to successfully evaluate investments in new business and growth initiatives; (7) contamination of our water supplies and damage or failure of our water equipment and infrastructure; (8) the risk of work stoppages, strikes and other labor-related actions; (9) catastrophic events such as fires, earthquakes, explosions, floods, ice storms, tornadoes, hurricanes, terrorist acts, physical attacks, cyber-attacks, epidemic, or similar occurrences; (10) changes in general economic, political, business and financial market conditions; (11) the ability to obtain financing on favorable terms, which can be affected by various factors, including credit ratings, changes in interest rates, compliance with regulatory requirements, compliance with the terms and conditions of our outstanding indebtedness, and general market and economic conditions; and (12) legislative, and general market and economic developments. The risks, uncertainties and other factors may cause the actual results, performance or achievements of SJW Group to be materially different from any future results, performance or achievements expressed or implied by such forward-looking statements.
Results for a quarter are not indicative of results for a full year due to seasonality and other factors. In addition, actual results, performance or achievements are subject to other risks and uncertainties that relate more broadly to our overall business, including those more fully described in our filings with the SEC, including our most recent reports on Form 10-K, Form 10-Q and Form 8-K. Forward-looking statements are not guarantees of future performance, and speak only as of the date made, and SJW Group undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, or otherwise, except as required by law.
Media Contact:
Nazan Riahei
Vice President, Corporate Communications
(408) 731-0890
Nazan.Riahei@sjwater.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/be7e647b-aeda-4521-9c91-e42ccf977fae
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