RXO Releases New Original Research on Supply Chain KPIs
RXO (NYSE: RXO) released new research studying how 1,000 industry experts set and manage supply chain KPIs post-COVID. The study, conducted with Qualtrics, updates their 2022 'The Metrics That Matter' report with new insights on transportation metrics benchmarks.
Key findings show increased data focus among shippers, with 86% referencing logistics KPIs weekly (up from 79%) and 45% checking daily (up from 32%). There's growing support for standardized KPIs, with 87% of shippers and 90% of carriers favoring industry standards, up from 78% and 74% respectively.
The research reveals that 95% of carriers adjust rates based on shipping practices efficiency, and 99% consider KPI expectations before accepting shipments. While core transportation KPI standards remain largely consistent with 2022, the data indicates slightly more lenient performance benchmarks.
RXO (NYSE: RXO) ha pubblicato una nuova ricerca che esamina come 1.000 esperti del settore impostano e gestiscono i KPI della supply chain dopo il COVID. Lo studio, condotto con Qualtrics, aggiorna il rapporto del 2022 'I Metriche Che Contano' con nuove informazioni sui benchmark dei metriche di trasporto.
I risultati principali mostrano un aumento della focalizzazione sui dati tra i vettori, con 86% che fanno riferimento ai KPI della logistica settimanalmente (in aumento rispetto al 79%) e 45% che controllano quotidianamente (in aumento rispetto al 32%). C'è un crescente supporto per KPI standardizzati, con 87% dei vettori e 90% dei trasportatori che favoriscono standard industriali, in aumento rispetto al 78% e al 74% rispettivamente.
La ricerca rivela che 95% dei trasportatori adeguano le tariffe in base all'efficienza delle pratiche di spedizione e 99% considerano le aspettative sui KPI prima di accettare spedizioni. Sebbene gli standard core dei KPI di trasporto rimangano sostanzialmente coerenti con il 2022, i dati indicano benchmark di performance leggermente più permissivi.
RXO (NYSE: RXO) publicó una nueva investigación sobre cómo 1,000 expertos de la industria establecen y gestionan los KPI de la cadena de suministro después del COVID. El estudio, realizado con Qualtrics, actualiza su informe de 2022 'Las Métricas que Importan' con nuevos conocimientos sobre los indicadores de transporte.
Los hallazgos clave muestran un aumento en el enfoque en los datos entre los transportistas, con 86% mencionando KPI logísticos semanalmente (en aumento desde el 79%) y 45% revisando diariamente (en aumento desde el 32%). Hay un creciente apoyo a los KPI estandarizados, con 87% de los transportistas y 90% de los carriers a favor de estándares de la industria, en aumento desde el 78% y el 74% respectivamente.
La investigación revela que 95% de los carriers ajustan las tarifas basándose en la eficiencia de las prácticas de envío, y 99% consideran las expectativas de los KPI antes de aceptar envíos. Si bien los estándares fundamentales de KPI de transporte se mantienen en gran medida consistentes con 2022, los datos indican un ligero aumento en los benchmarks de rendimiento.
RXO (NYSE: RXO)는 1,000명의 산업 전문가들이 COVID 이후 공급망 KPI를 설정하고 관리하는 방법을 연구한 새로운 연구 결과를 발표했습니다. Qualtrics와 함께 수행된 이 연구는 2022년 '중요한 지표들' 보고서를 새로운 운송 지표 벤치마크에 대한 통찰력으로 업데이트 합니다.
주요 발견은 화물 운송 업체들 사이에서 데이터에 대한 집중이 증가하고 있음을 보여주며, 86%가 물류 KPI를 매주 언급하고 (79%에서 증가) 45%는 매일 체크하며 (32%에서 증가) 있습니다. 표준화된 KPI에 대한 지원이 증가하고 있으며, 87%의 화물 운송 업체와 90%의 운송업체가 업계 표준을 선호하고 있으며, 이는 각각 78%와 74%에서 증가한 수치입니다.
연구에 따르면 95%의 운송업체가 운송 관행의 효율성에 따라 요금을 조정하고 있으며, 99%는 배송을 수락하기 전에 KPI 기대치를 고려합니다. 핵심 운송 KPI 표준은 2022년과 대체로 일치하지만, 데이터는 성과 벤치마크가 약간 더 관대함을 나타냅니다.
RXO (NYSE: RXO) a publié une nouvelle recherche étudiant comment 1 000 experts de l'industrie établissent et gèrent les KPI de la chaîne d'approvisionnement après le COVID. L'étude, réalisée avec Qualtrics, met à jour leur rapport de 2022 'Les Métriques Qui Comptent' avec de nouvelles perspectives sur les benchmarks des métriques de transport.
Les principaux résultats montrent un accent accru sur les données parmi les expéditeurs, avec 86% mentionnant les KPI logistiques chaque semaine (en hausse par rapport à 79%) et 45% vérifiant chaque jour (en hausse par rapport à 32%). Il y a un soutien croissant pour des KPI standardisés, avec 87% des expéditeurs et 90% des transporteurs en faveur de normes industrielles, en hausse par rapport à 78% et 74% respectivement.
Cette recherche révèle que 95% des transporteurs ajustent les tarifs en fonction de l'efficacité des pratiques d'expédition, et 99% prennent en compte les attentes en matière de KPI avant d'accepter des expéditions. Bien que les normes clés des KPI de transport restent largement cohérentes avec 2022, les données indiquent des benchmarks de performance légèrement plus indulgents.
RXO (NYSE: RXO) hat eine neue Forschung veröffentlicht, die untersucht, wie 1.000 Branchenexperten nach COVID Supply Chain KPIs festlegen und verwalten. Die Studie, die in Zusammenarbeit mit Qualtrics durchgeführt wurde, aktualisiert ihren Bericht 'Die Kennzahlen, die zählen' von 2022 mit neuen Einblicken in Benchmark-Metriken für den Transport.
Die wichtigsten Ergebnisse zeigen eine erhöhte Datenfokussierung unter den Versendern, wobei 86% wöchentliche Referenzen auf logistische KPIs angeben (ein Anstieg von 79%) und 45% täglich überprüfen (ein Anstieg von 32%). Es gibt eine wachsende Unterstützung für standardisierte KPIs, wobei 87% der Versender und 90% der Anbieter für Branchenstandards sind, ein Anstieg von 78% bzw. 74%.
Die Forschung zeigt, dass 95% der Anbieter die Preise je nach Effizienz der Versandpraktiken anpassen und 99% die KPI-Erwartungen vor der Annahme von Versandaufträgen berücksichtigen. Während die grundlegenden Standards für Transport-KPIs im Großen und Ganzen konsistent mit 2022 geblieben sind, deuten die Daten auf leicht nachsichtige Leistungsbenchmarks hin.
- Growing adoption of data-driven decision making with 86% of shippers checking KPIs weekly
- Strong market position as an insights provider for supply chain optimization
- High influence on pricing power with 95% of carriers adjusting rates based on shipping practices
- Industry trending towards more lenient performance benchmarks, potentially indicating operational challenges
The Logistics Professional’s Guide to KPIs research study, conducted in collaboration with third-party research firm Qualtrics, aims to equip shippers and carriers with current industry benchmarks for critical transportation metrics – from on-time delivery to primary tender acceptance.
“KPIs are essential for effective supply chain management and continuous improvement, and they’re always evolving,” said Ben Steffes, VP of Solutions & Strategy at RXO. “Shifts in consumer demand and an influx of technology are driving this change, in combination with the dynamic and fragmented nature of the freight market. To optimize performance, businesses need consistent measurement and reporting. We released this study to help shippers and carriers benchmark their standards against how their peers approach KPIs today.”
The Logistics Professional’s Guide to KPIs provides an update to The Metrics That Matter, a research study published by Coyote Logistics (now part of RXO) in 2022. The update reveals how shippers and carriers have changed their approach to evaluating and managing KPIs, including:
Shippers are more data-driven —
A growing need for an industry standard —
Performance benchmarks are slightly more lenient — Industry performance standards for core transportation KPIs (on-time performance, payables, tender acceptance, etc.) are generally consistent with 2022, but underlying data shows a tendency to be a bit more forgiving.
Being a shipper-of-choice can enable better rates and more capacity —
"Managing supply chain data is incredibly important, but it’s not easy. What technology to use, which metrics to track, where to set benchmarks, how to leverage data to drive action – modern logistics professionals grapple with all these challenges. This study, with insights from 1,000 industry peers, offers a great tool to check their strategies against,” Steffes said.
This research study highlights how RXO is uniquely positioned to curate freight market insights that help shippers and carriers make smarter supply chain decisions. To read the full research study and stay up to date on other original freight market insights, please visit rxo.com/resources/research/.
About RXO
RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across
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Media Contact
Nina Reinhardt
nina.reinhardt@rxo.com
Investor Contact
Kevin Sterling
kevin.sterling@rxo.com
Source: RXO
FAQ
What are the key findings from RXO's 2023 supply chain KPI research?
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What changes in KPI standards were observed in RXO's 2023 study compared to 2022?
