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Roadrunner Trans Sys Inc (RRTS) is a leading asset-right transportation and asset-light logistics service provider, offering a full suite of solutions under the roadrunner®, active on-demand®, and ascent global logistics® brands. The roadrunner team provides less-than-truckload, temperature-controlled, and intermodal services. The active on-demand team offers premium mission-critical air and ground transportation solutions. The ascent global logistics team offers domestic freight management, retail consolidation, international freight forwarding, and customs brokerage.
Roadrunner has been recognized as one of the highest-rated LTL carriers in the annual Mastio LTL survey, marking a significant comeback for the company. The recognition comes as Roadrunner launches outbound service from San Antonio and Laredo, Texas, expanding its strategic network.
Key highlights include:
- Improved service quality with faster transit times on over 50 lanes
- Expanded guaranteed product offering
- Customer Value Index score of 100.18, surpassing industry leaders
- 40-point surge in Net Promoter Score (NPS)
- Focus on direct metro-to-metro LTL service
- Streamlined operations and digitized network
Roadrunner's transformation involved overhauling its network, infrastructure, technology, and operations. The company's success is attributed to its data-driven decision-making and prioritization of service, quality, and speed.
Roadrunner, a transportation company, has announced significant improvements to its services. The company has sped up transit times across 200+ lanes, opened 40+ new lanes, and tripled its Smart Guarantee service. The expanded Smart Guarantee ensures LTL shipments arrive on time, or they are free. Roadrunner's Weekend+ Advantage now offers 50 additional long-haul lanes for a total of 300, improving transit times by 1 to 3 days for shipments dispatched Wednesday through Friday.
Additionally, two Roadrunner employees, Shari Leon and Naomi Rivers, have been recognized with the 2024 Women in Supply Chain Awards for their contributions to the industry. The company has also received several service quality awards from multiple shippers, including the Platinum LTL Carrier Award from Echo Global Logistics, the Breakthrough Carrier of the Year Award from GLT Logistics, and the Elite Carrier Award from Total Quality Logistics (TQL).
Roadrunner has announced an expansion of its Less-than-Truckload (LTL) service to Vancouver, Calgary, and Edmonton, building on a successful launch in Toronto and Montreal earlier this year.
This service will be available for all origin locations shipping to Seattle. The Seattle terminal, a top performer in Roadrunner's Operations Performance League, will serve as the consolidation point.
Recent strategic moves include creating Guaranteed Service lanes, opening a new Atlanta service center, and offering 1-day service between Southern California and Chicago. These efforts helped Roadrunner rank in the Journal of Commerce's Top 20 LTL Carriers list with significant revenue growth.
Roadrunner has received multiple awards for service quality, including the Platinum LTL Carrier Award from Echo Global Logistics and the Breakthrough Carrier of the Year Award from GLT Logistics.
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