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Roadrunner Trans Sys Inc (RRTS) is a leading asset-right transportation and asset-light logistics service provider, offering a full suite of solutions under the roadrunner®, active on-demand®, and ascent global logistics® brands. The roadrunner team provides less-than-truckload, temperature-controlled, and intermodal services. The active on-demand team offers premium mission-critical air and ground transportation solutions. The ascent global logistics team offers domestic freight management, retail consolidation, international freight forwarding, and customs brokerage.
Roadrunner, a leading provider of Less-than-Truckload (LTL) transportation services, has been named to Built In Chicago's 2025 list of 100 Best Large Places to Work. The recognition highlights the company's remarkable transformation in the transportation industry.
The award, determined by an algorithm evaluating compensation, benefits, and workplace culture, places Roadrunner among notable brands in the 'Large Places to Work' category. The company's commitment to fostering innovation, flexibility, and employee growth contributed to this achievement.
Since 2020, Roadrunner has focused on service excellence, building one of the industry's most reliable networks. In 2024, the company achieved the highest increase in Net Promoter Score (NPS) and Customer Value Index score as ranked by Mastio. Looking ahead, Roadrunner plans to enhance its direct metro-to-metro network across North America and invest in innovative technologies to improve efficiency and customer experience.
Roadrunner, a leading LTL transportation provider, announced a 6.9% general rate increase (GRI) effective January 15, 2025, marking their first across-the-board rate adjustment since 2021. The increase applies to rates under the RDFS 501 tariff and will affect customers differently based on shipping lanes and distances.
The company will also implement new accessorial charges in the Roadrunner 100 Rules Tariff to address rising operational costs. Since 2020, Roadrunner has focused on service excellence, achieving significant improvements in Net Promoter Score (NPS) and Customer Value Index rankings by Mastio in 2024.
The rate adjustment aims to support ongoing investments in technology, automation, and infrastructure improvements while maintaining service quality across their metro-to-metro network throughout North America.
Prospero Staff Capital has acquired majority ownership in Roadrunner from Elliott Investment Management, which will retain a minority stake. The transaction is led by Ted Kellner and Chris Jamroz, with Kellner being a long-term Roadrunner investor and founder of Fiduciary Management Inc. Jamroz, known for creating nearly $10 billion in shareholder value, plans to drive growth through new capital, strategic investments, and acquisitions. Roadrunner, now positioned as a premium long-haul carrier, has recently achieved industry-leading service levels and received multiple carrier awards, including recognition from Echo Global Logistics, GLT Logistics, and TQL.
Roadrunner has been recognized as one of the highest-rated LTL carriers in the annual Mastio LTL survey, marking a significant comeback for the company. The recognition comes as Roadrunner launches outbound service from San Antonio and Laredo, Texas, expanding its strategic network.
Key highlights include:
- Improved service quality with faster transit times on over 50 lanes
- Expanded guaranteed product offering
- Customer Value Index score of 100.18, surpassing industry leaders
- 40-point surge in Net Promoter Score (NPS)
- Focus on direct metro-to-metro LTL service
- Streamlined operations and digitized network
Roadrunner's transformation involved overhauling its network, infrastructure, technology, and operations. The company's success is attributed to its data-driven decision-making and prioritization of service, quality, and speed.
Roadrunner, a transportation company, has announced significant improvements to its services. The company has sped up transit times across 200+ lanes, opened 40+ new lanes, and tripled its Smart Guarantee service. The expanded Smart Guarantee ensures LTL shipments arrive on time, or they are free. Roadrunner's Weekend+ Advantage now offers 50 additional long-haul lanes for a total of 300, improving transit times by 1 to 3 days for shipments dispatched Wednesday through Friday.
Additionally, two Roadrunner employees, Shari Leon and Naomi Rivers, have been recognized with the 2024 Women in Supply Chain Awards for their contributions to the industry. The company has also received several service quality awards from multiple shippers, including the Platinum LTL Carrier Award from Echo Global Logistics, the Breakthrough Carrier of the Year Award from GLT Logistics, and the Elite Carrier Award from Total Quality Logistics (TQL).
Roadrunner has announced an expansion of its Less-than-Truckload (LTL) service to Vancouver, Calgary, and Edmonton, building on a successful launch in Toronto and Montreal earlier this year.
This service will be available for all origin locations shipping to Seattle. The Seattle terminal, a top performer in Roadrunner's Operations Performance League, will serve as the consolidation point.
Recent strategic moves include creating Guaranteed Service lanes, opening a new Atlanta service center, and offering 1-day service between Southern California and Chicago. These efforts helped Roadrunner rank in the Journal of Commerce's Top 20 LTL Carriers list with significant revenue growth.
Roadrunner has received multiple awards for service quality, including the Platinum LTL Carrier Award from Echo Global Logistics and the Breakthrough Carrier of the Year Award from GLT Logistics.