Roadrunner Announces General Rate Increase
Roadrunner, a leading LTL transportation provider, announced a 6.9% general rate increase (GRI) effective January 15, 2025, marking their first across-the-board rate adjustment since 2021. The increase applies to rates under the RDFS 501 tariff and will affect customers differently based on shipping lanes and distances.
The company will also implement new accessorial charges in the Roadrunner 100 Rules Tariff to address rising operational costs. Since 2020, Roadrunner has focused on service excellence, achieving significant improvements in Net Promoter Score (NPS) and Customer Value Index rankings by Mastio in 2024.
The rate adjustment aims to support ongoing investments in technology, automation, and infrastructure improvements while maintaining service quality across their metro-to-metro network throughout North America.
Roadrunner, un fornitore leader nel trasporto LTL, ha annunciato un aumento generale delle tariffe (GRI) del 6,9% con effetto dal 15 gennaio 2025, segnando il primo adeguamento tariffario generale dal 2021. L'aumento si applicherà alle tariffe sotto il tariffario RDFS 501 e influenzerà i clienti in modo diverso a seconda delle rotte di spedizione e delle distanze.
La società implementerà anche nuove commissioni accessorie nel Tariffario Roadrunner 100 Rules per far fronte all'aumento dei costi operativi. Dal 2020, Roadrunner si è concentrata sull'eccellenza del servizio, ottenendo notevoli miglioramenti nel Net Promoter Score (NPS) e nei ranking del Customer Value Index di Mastio nel 2024.
L'adeguamento tariffario mira a supportare gli investimenti continui in tecnologia, automazione e miglioramenti infrastrutturali, mantenendo al contempo la qualità del servizio in tutta la sua rete metropolitana in Nord America.
Roadrunner, un proveedor líder de transporte LTL, anunció un aumento general de tarifas (GRI) del 6.9% que entrará en vigor el 15 de enero de 2025, marcando su primer ajuste de tarifas general desde 2021. El aumento se aplicará a las tarifas bajo la tarifa RDFS 501 y afectará a los clientes de manera diferente según las rutas de envío y las distancias.
La empresa también implementará nuevos cargos accesorios en la Tarifa de Reglas Roadrunner 100 para abordar el aumento de los costos operativos. Desde 2020, Roadrunner se ha centrado en la excelencia del servicio, logrando mejoras significativas en el Net Promoter Score (NPS) y en los rankings del Customer Value Index de Mastio en 2024.
El ajuste de tarifas tiene como objetivo apoyar las inversiones continuas en tecnología, automatización y mejoras en la infraestructura, al tiempo que se mantiene la calidad del servicio en toda su red de metro a metro en América del Norte.
로드러너는 선도적인 LTL 운송 제공업체로서, 2025년 1월 15일부터 시행되는 6.9%의 일반 요금 인상(GRI)을 발표했습니다. 이는 2021년 이후 처음으로 전체 요금 조정입니다. 인상은 RDFS 501 요금제에 적용되며, 배송 경로와 거리별로 고객에게 서로 다른 영향을 미칩니다.
이 회사는 또한 운영 비용 상승에 대처하기 위해 로드러너 100 규칙 요금제에서 새로운 추가 요금을 시행할 것입니다. 2020년 이후, 로드러너는 서비스의 우수성을 달성하기 위해 힘써 왔으며, 2024년 Mastio의 고객 가치 지수 순위와 Net Promoter Score(NPS)에서 상당한 개선을 이루었습니다.
요금 조정은 기술, 자동화 및 인프라 개선에 대한 지속적인 투자를 지원하면서 북미 전역의 도시 간 네트워크에서 서비스 품질을 유지하는 것을 목표로 합니다.
Roadrunner, un fournisseur de transport LTL de premier plan, a annoncé une augmentation générale des tarifs (GRI) de 6,9% effective à partir du 15 janvier 2025, marquant leur premier ajustement tarifaire généralisé depuis 2021. L'augmentation s'applique aux tarifs du tarif RDFS 501 et affectera les clients différemment en fonction des itinéraires et des distances d'expédition.
L'entreprise mettra également en œuvre de nouveaux frais accessoires dans le tarif Roadrunner 100 Rules pour faire face à l'augmentation des coûts opérationnels. Depuis 2020, Roadrunner se concentre sur l'excellence du service, obtenant des améliorations significatives dans le Net Promoter Score (NPS) et les classements de l'indice de valeur client de Mastio en 2024.
L'ajustement tarifaire vise à soutenir les investissements continus dans la technologie, l'automatisation et les améliorations des infrastructures tout en maintenant la qualité du service à travers leur réseau de métropolitain à métropolitain en Amérique du Nord.
Roadrunner, ein führender Anbieter im LTL-Transport, hat eine allgemeine Tariferhöhung (GRI) von 6,9% angekündigt, die am 15. Januar 2025 in Kraft tritt und die erste umfassende Tarifanpassung seit 2021 darstellt. Die Erhöhung gilt für die Tarife unter der RDFS 501-Tarif und wird die Kunden je nach Versandstrecken und -distanzen unterschiedlich betreffen.
Das Unternehmen wird auch neue Zusatzgebühren im Roadrunner 100 Rules Tarif einführen, um den steigenden Betriebskosten Rechnung zu tragen. Seit 2020 legt Roadrunner großen Wert auf Servicequalität und hat 2024 beim Net Promoter Score (NPS) und im Customer Value Index von Mastio erhebliche Verbesserungen erzielt.
Die Tariferhöhung zielt darauf ab, fortlaufende Investitionen in Technologie, Automatisierung und Infrastrukturverbesserungen zu unterstützen und gleichzeitig die Servicequalität in seinem Metro-zu-Metro-Netzwerk in Nordamerika aufrechtzuerhalten.
- First rate increase in three years indicates pricing power
- Achieved highest jump in Net Promoter Score (NPS) and Customer Value Index in 2024
- Implementation of new accessorial charges provides additional revenue streams
- 6.9% rate increase may impact customer retention and volume
- Rising operational costs necessitating price adjustments
Top-tier LTL trucker implements first across-the-board rate action since 2021
"After three years without an across-the-board rate adjustment, this increase is a necessary step to ensure we can continue to meet the evolving needs of our customers while delivering the highest levels of service and operational excellence," said Thu Vu, Director of Pricing. "As part of Roadrunner's commitment to long-term, sustainable growth, this adjustment will enable us to enhance our capabilities, maintain industry-leading service levels, and continue investing in our award-winning network."
The general rate increase will be applied across select lanes, adjusted in line with operational requirements. The GRI will affect each customer differently, depending on their specific shipping lanes and total distance traveled. In addition to the rate increase, several accessorial charges in the Roadrunner 100 Rules Tariff will also be implemented. These adjustments reflect rising operational costs and will support enhancements to the company's comprehensive service offerings.
Commitment to Service Excellence and Innovation
Since 2020, Roadrunner has prioritized on-time delivery and superior service quality. The company is proud to have built one of the industry's most reliable networks, consistently achieving on-time performance and expedited service that exceeds customer expectations. In 2024, Roadrunner achieved the highest jump in Net Promoter Score (NPS) and Customer Value Index score of any company as ranked by Mastio, the industry's most recognizable operational audit and reputation survey. The rate increase will help support their prominent level of service as they continue to expand and improve their infrastructure.
In the coming year, Roadrunner will further strengthen its industry-leading direct metro-to-metro network, ensuring faster and more reliable connections between major metropolitan areas across
"Our investments in technology, automation, and infrastructure are aimed at creating a seamless, more efficient experience for our customers," added Vu. "By focusing on innovation and expanding our capabilities, we are positioning Roadrunner for future growth and reinforcing our commitment to providing unparalleled value and service."
Next Steps
For more details on how the general rate increase and accessorial charge adjustments may impact your shipments, please visit Roadrunner or contact your Roadrunner account representative.
About Roadrunner
Roadrunner offers more direct long-haul metro-to-metro shipping than any other nationwide LTL carrier in
More than 1,000 drivers leverage the Roadrunner Smart Network™ to empower their businesses and are fiscally motivated to deliver freight on time, intact, and damage free. Roadrunner was recognized by Newsweek™ as one of America's Most Trustworthy Companies in 2022. (PINK: RRTS)
To learn more about shipping with Roadrunner: https://www.roadrunnerLTL.com
Explore careers in sales, operations, and technology at Roadrunner: https://www.shiproadrunnerfreight.com/careers/work-with-us/
To drive for Roadrunner as Owner Operators and Teams: https://run4roadrunner.com/
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SOURCE Roadrunner
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