Pacific Healthcare Group Selects Rimini Street to Extend the Life and Value of its Highly Customized, On-Premises Oracle Environment
Pacific Healthcare Group has selected Rimini Street for support of its on-premises Oracle environment, enabling the company to avoid costly cloud migrations and focus on strategic growth and digital innovation. Headquartered in Bangkok, Thailand, Pacific Healthcare Group supports over 50 brands in 20 countries, connecting with 600 million patients globally. By choosing Rimini Street, the company gains dedicated support, quick issue resolution, and an additional 15 years of product support, thus ensuring operational stability and freeing up resources for other projects.
- Rimini Street provides a named, dedicated Primary Support Engineer with an average of 20 years of experience.
- Pacific Healthcare Group will benefit from fast response times, with a guaranteed 10-minute response for critical issues.
- The switch will avoid costly Oracle cloud migration, allowing the company to reallocate resources to innovation.
- Guarantee of an additional 15 years of support from the day of signing with Rimini Street.
- The partnership enables Pacific Healthcare Group to invest in talent acquisition and digital transformation projects.
- Avoiding the Oracle cloud migration might delay potential long-term benefits of cloud adoption.
- Remaining on-premises could lead to future scalability and integration challenges as cloud technologies evolve.
Insights
The strategic decision by Pacific Healthcare Group to transition from Oracle's vendor support to Rimini Street for their on-premises Oracle Environment is a significant financial move.
Cost-Savings and Resource Allocation: By opting for Rimini Street, Pacific Healthcare Group is set to save on the substantial costs associated with migrating to Oracle Cloud ERP. This decision enables the reallocation of those saved funds into more strategic areas like talent acquisition, digital transformation projects and overall business growth. This could potentially lead to higher profitability in the long term, fostering a more sustainable growth trajectory.
Operational Efficiency: The guaranteed 10-minute response time for critical issues and support for customizations are critical factors that can enhance operational efficiency. The stability and reliability of their Oracle systems, supported by Rimini Street, ensure that Pacific Healthcare Group can maintain its competitive advantage without the disruption and resource drain of a cloud migration.
Long-term Support: The guarantee of an additional 15 years of support from the day of signing offers long-term security and predictability in their IT infrastructure costs, which is beneficial for long-term financial planning.
In summary, this move aligns well with Pacific Healthcare Group’s strategy to enhance its innovation capabilities while maintaining financial discipline. Investors should view this as a positive development, reflecting prudent financial and operational management.
From a technological standpoint, Pacific Healthcare Group’s decision to stick with their highly customized, on-premises Oracle environment and leverage Rimini Street’s support services is intriguing.
Customization and Flexibility: The choice to remain on-premises allows Pacific Healthcare Group to maintain their unique customizations, which are critical to their specific operational needs. This is often a challenge with cloud migrations, where the flexibility to customize can be limited.
Dedicated Support: Having a dedicated Primary Support Engineer (PSE) with an average of 20 years of experience and access to a global team of engineering experts ensures that Pacific Healthcare Group can quickly address technical issues. This minimizes downtime and enhances system reliability, important for a company operating across diverse Southeast Asian markets.
Future-proofing IT Infrastructure: The additional 15 years of support guarantees continuity and stability. This foresight in IT planning means the company can avoid the disruptive cycles of frequent system upgrades and migrations, focusing instead on strategic growth initiatives and technological innovations.
This decision reflects a strategic alignment of their IT roadmap with their business goals, emphasizing stability, customization and efficient resource use. Technologically, it ensures they remain agile and responsive to market needs without compromising on their customized setup.
Analyzing Pacific Healthcare Group’s market strategy in this context reveals thoughtful planning and alignment with their broader business objectives.
Market Position and Growth: By avoiding the costly and time-consuming migration to Oracle Cloud ERP, Pacific Healthcare Group can allocate more resources to market expansion and customer-centric projects. Considering their extensive market reach in over 20 countries and their representation of more than 50 brands, this move allows them to strengthen their position without the operational disruptions typically associated with major IT migrations.
Competitive Advantage: The partnership with Rimini Street provides Pacific Healthcare Group with the flexibility and control needed to quickly adapt to market changes and innovate. This strategic autonomy can translate into a competitive advantage as they can focus on customer needs and market dynamics rather than being constrained by a vendor’s cloud migration schedule.
Customer Trust and Reliability: The reliability and fast response times promised by Rimini Street enhance Pacific Healthcare Group’s ability to deliver consistent service quality. This reliability is essential in healthcare, where service disruptions can have significant impacts. Maintaining a robust and responsive IT infrastructure underlines their commitment to quality, which can improve customer trust and loyalty.
Overall, this decision supports Pacific Healthcare Group’s strategy to prioritize market expansion and customer satisfaction, positioning them more robustly against competitors in a rapidly evolving market landscape.
Global healthcare management organization benefit from the flexibility, cost-savings, and quality support gained by choosing Rimini Support™ for Oracle
Pacific Healthcare Group Selects Rimini Street to Extend the Life and Value of its Highly Customized, On-Premises Oracle Environment (Photo: Business Wire)
Rimini Street's comprehensive, high-quality services enable Pacific Healthcare Group to gain greater cost and operational control over its IT roadmap, unlocking funds and resources to invest in digital innovation projects for competitive advantage and growth.
Pacific Healthcare Group Pushes Back on Vendor Roadmap to Migrate to the Cloud
Headquartered in
For more than a decade, Pacific Healthcare Group has used Oracle as its core ERP system, running critical operations such as order management, invoicing, and distribution from their highly customized, on-premises systems. In recent years, the company has been under advice by Oracle to transition to the cloud—a move they felt they did not have a strong business case for. The company was growing, the systems were stable, and the IT team was busy at work, focusing on strategic projects to strengthen their business capabilities.
"We didn't want to slow down the work our development department was doing for the business to focus on an ERP migration project. We needed to better understand the value that we'd get from this migration to Oracle Cloud ERP," said Daniel Lui, CIO, Pacific Healthcare Group. “Moving to Oracle Cloud wouldn’t be any different than moving to another ERP system in our opinion, so we wanted to slow down and evaluate all of our options.”
Pacific Healthcare Group decided staying on-prem, maximizing the value of their IT investments and reallocating the savings of not having to engage in costly, resource-consuming migration efforts, and instead, funding innovation initiatives, would be in their greatest interest.
Premium Support and Flexibility Gained with Rimini Street Allows Pacific Healthcare Group to Focus on Growth
After a full analysis of their options and the ROI of each path, Pacific Healthcare Group launched a thorough vetting process involving market research, talks with existing clients of Rimini Street, and connecting with the regional and corporate team members of Rimini Street. Once the decision to select Rimini Support was made, Rimini Street’s well-defined onboarding process made getting started easy. “Both the onboarding and technical team worked with our teams to provide recommendations and guide us through each step of the way,” Lui said.
With the move to Rimini Street, Pacific Healthcare Group benefits from:
- A named, dedicated Primary Support Engineer (PSE) with an average 20 years of experience, and access to the capabilities of hundreds of engineering teammates around the world
- Fast response time to address and resolve issues, with guaranteed 10-minute response time for critical issues
- Support for customizations at the same level as vendor-delivered code
- Guarantee of an additional 15 years of support from day of signing
"Our Oracle system is the backend engine that makes the front-end work. Supporting and securing it is very important to us," said Lui. "With Rimini Street, we have a partner readily available to support us and keep our business going. Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users."
Today, Pacific Healthcare Group’s strategic partnership with Rimini Street allows them to invest in talent acquisition and retention efforts as well as fund digital transformation projects, all the while enjoying the flexibility and control of being in the driver’s seat of their IT roadmap.
Learn more about Pacific Healthcare Group’s story of growth in partnership with Rimini Street here.
Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle and Salesforce applications to support competitive advantage, profitability and growth.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)
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VP, Global Communications
Rimini Street, Inc.
+1 702 285-3532
pr@riministreet.com
Source: Rimini Street, Inc.
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