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DPaschoal Group Switches to Rimini Street Support for SAP as Part of Strategy to Improve its Digital Customer Experience
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Rimini Street, Inc. (Nasdaq: RMNI) announced a seven-year agreement with DPaschoal Group, Brazil's leading automotive service retail network, to support its SAP ECC 6.0 applications. This transition is part of DPaschoal's digital transformation strategy, allowing them to reallocate resources towards enhancing their digital portal for improved customer experience. DPaschoal aims to maximize its existing SAP investments without upgrading or replacing its ERP system. The partnership will provide dedicated engineering support and aligns with DPaschoal’s goals for business growth and innovation.
Positive
Secured a seven-year contract with DPaschoal Group, enhancing long-term revenue prospects.
Supports DPaschoal's digital transformation, enabling reallocation of resources for customer experience improvements.
Offers industry-leading support with a 10-minute response time, increasing client satisfaction.
Negative
None.
Leading Brazil automotive parts and service retail chain with more than 130 stores leverages Company’s award-winning support to free up and redeploy resources to enhance its digital portal to provide customers with a better digital experience
LAS VEGAS--(BUSINESS WIRE)--
Rimini Street, Inc.(Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that DPaschoal Group, a leading automotive service retail network in Brazil, has signed a seven-year agreement with Rimini Street to provide support for its SAP ECC 6.0 applications. Moving to Rimini Street is part of DPaschoal’s digital transformation roadmap strategy, accelerated due to its newly liberated resources due to switching support providers for its SAP system. These resources – time, money and personnel – were redirected to enhance its digital portal that provides real-time information to improve DPaschoal’s customer experience.
DPaschoal Group Switches to Rimini Street Support for SAP as Part of Strategy to Improve its Digital Customer Experience (Photo: Business Wire)
DPaschoal Aligns IT Investment Decisions with Business Strategy
Headquartered in São Paulo, Brazil, DPaschoal is a widely recognized brand in the Brazilian retail market with more than 130 stores across Brazil that perform maintenance services for passenger cars, light-vehicle fleets, trucks and heavy-vehicle and bus fleets. The company also is a major retailer of Goodyear tires for passenger, off-road and agricultural vehicles.
To support its business strategy, DPaschoal sought partners that could align with its innovation and business transformation roadmap goals and vision. The company’s CIO mandated that all technology products and suppliers be analyzed to maintain DPaschoal’s financial health and support its growth plans. IT was tasked with evaluating its current SAP system and the ROI of migrating to the next major SAP platform. After analyzing both the costs and risks associated with a complete platform reimplementation, it was determined there was no significant ROI to update or replace its current SAP applications, nor could the IT team discern a benefit to its business transformation goals by doing so.
“We did not want to upgrade or replace our ERP system, but rather maximize the investments already made. Our SAP system is the company’s financial core and we need a robust solution that runs smoothly,” said Osvaldo Keller, chief information officer, DPaschoal Group. “We made the switch to Rimini Street because they are fully aligned with our way of running the business. We wouldn’t have made such a significant change if we weren’t sure that Rimini Street is the right partner to help us with our upcoming transformation and innovation projects. What was previously over-spent on system support and vendor-pressured updates we didn’t want or need, can now be invested in strategic business growth and transformation that offers DPaschoal customers a better digital experience. With that in mind, choosing Rimini Street was fully intended to be part of our broader corporate strategy.”
Dedicated Engineers Provide Ultra-Responsive, Expert Support
DPaschoal Group, along with all Rimini Street clients, benefits from the Company’s flexible, premium-level enterprise software support model, including its industry-leading Service Level Agreement of 10-minute response times for all critical Priority 1 cases. All clients are assigned a Primary Support Engineer with an average of 20 years’ experience in the client’s enterprise software and backed by a team of functional and technical engineers. The company also benefits from support for its SAP system customizations made over the years and Brazilian federal tax updates and deliveries.
“Rimini Street provides us with operational security and its engineers have a high level of knowledge, attending to our needs quickly and efficiently. The expertise their engineers add to our team gives us confidence that our back-office IT systems will be able to support the digital acceleration that DPaschoal will engage in over the coming years,” continued Keller. “Another differentiating factor is that we entered into a long-term, seven year contract with Rimini Street from the outset. Big changes need to be implemented gradually and intelligently, and Rimini Street is fully engaged in this partnership approach with us for years into the future.”
“Retail CIOs globally are looking to accelerate digital transformation projects that enhance their digital and physical in-store customer experience and help drive revenue growth and profit margin. A proven, effective strategy for organizations to deliver on their transformative innovation priorities is to find the right balance between optimizing existing technology investments and new digital transformation projects,” said Edenize Maron, group vice president and theatre general manager, Latin America, Rimini Street. “By partnering with Rimini Street, DPaschoal is able to refocus its resources on key customer service initiatives to help achieve its short, mid and long-term transformation projects that enhance competitive advantage and drive growth.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,400 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Forward-Looking Statements
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the impact of our credit facility’s ongoing debt service obligations and financial covenants and operational covenants on our business and related interest rate risk, the duration of and operational and financial impacts on our business of the COVID-19 pandemic and related economic impact, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements, including under our new credit facility; our ability to maintain an effective system of internal control over financial reporting, and our ability to remediate identified material weaknesses in our internal controls, including in relation to the accounting treatment of our warrants; changes in taxes, laws and regulations; competitive product and pricing activity; challenges of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on November 3, 2021, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
