Protiviti Launches Generative AI Tools to Empower Clients and Enhance Internal Operations
Protiviti has announced the launch of ProtivitiGPT, a generative AI application designed to enhance internal operations and client solutions. Available to all employees, the tool aims to improve business efficiencies and client engagement through comprehensive AI training programs. Leveraging AI expertise, Protiviti has already implemented AI-ML solutions to aid a global manufacturer in predicting ocean freight costs and optimizing network operations. Additionally, the firm emphasizes strong AI governance, helping clients manage risks and develop effective AI policies. AI adoption by Protiviti's clients has quadrupled compared to 2023, highlighting increasing interest in innovative AI solutions.
- ProtivitiGPT enhances internal operations and client solutions.
- Comprehensive AI training programs for employees.
- Implemented AI-ML solutions improved financial and operational processes for a global manufacturer.
- AI-based solutions adoption by clients has quadrupled compared to 2023.
- Protiviti's expertise in AI governance helps clients manage risks and develop effective policies.
- No detailed financial figures provided to gauge the immediate impact on revenues.
- Potential risk if AI governance and implementation do not meet client-specific safety and compliance standards.
New tools leverage Protiviti's AI expertise, enabling the firm to advise clients on this rapidly emerging technology and improve efficiency
"Protiviti has been advising clients on implementing AI into their business for many years," said Cory Gunderson, Protiviti's Chief Operating Officer and Executive Vice President of Global Solutions. "Because of this expertise and the rapid evolution of generative AI as commercially viable technology, Protiviti has been addressing business problems with innovative solutions. Implementing our own use of generative AI internally is accelerating our ability to address our clients' AI-based needs."
Innovation in Action
Protiviti's approach leverages leading-edge AI components to help clients improve processes, drive new business opportunities and increase competitive advantage.
Recently, Protiviti introduced an AI-ML based solution with a global manufacturer to improve its financial and operational processes in responding to pricing spikes, increased scheduling lead-time and port backups. Manual processes gave limited visibility into how the company could effectively predict future ocean freight cost increases.
The solution afforded ongoing model training that gave the client control over its data for more efficient applications. With this foundation in place, the Protiviti team built lane-specific, low-error predictive models that provided insights into future ocean freight cost trends and risks used for network optimization, significantly improving the client's ability to adapt to rapid changes in both processes and cost analyses.
"We have seen the advent of generative AI at broad scale increasing client interest in AI-based solutions at unprecedented pace, with AI-based solutions being adopted by Protiviti clients at four times the pace of 2023," said Christine Livingston, Protiviti Global Leader, Artificial Intelligence. "As clients seek to engage AI for innovative and transformative applications, we're recommending a holistic approach to deploying and managing AI that balances the opportunity and risk of AI."
Governance Guides Appropriate AI Use
Creating AI solutions often goes hand-in-hand with effective governance development and implementation. Protiviti's expertise in risk management, controls and governance is frequently requested to help clients identify potential risks and recommend AI guidelines and policies. In one instance, Protiviti worked with a multinational hospitality company to establish a comprehensive AI governance approach to address emerging risks before creating its AI solution.
Protiviti conducted a thorough analysis of the client's existing information security and technology environment, then partnered with the client to develop a customized AI governance approach. This comprehensive governance standard gave the organization the control and comfort it needed to move forward with its AI initiatives.
About Protiviti
Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and its independent and locally owned member firms provide clients with consulting and managed solutions in finance, technology, operations, data, digital, legal, HR, risk and internal audit through a network of more than 90 offices in over 25 countries.
Named to the 2024 Fortune 100 Best Companies to Work For® list, Protiviti has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. The firm also works with government agencies and smaller, growing companies, including those looking to go public. Protiviti is a wholly owned subsidiary of Robert Half Inc. (NYSE: RHI). Founded in 1948, Robert Half is a member of the S&P 500 index.
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SOURCE Protiviti
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