RGP Transformation Barometer Illustrates the Top Impacts on Workforce Investment
RGP released new research showing that 91% of U.S. companies plan to increase workforce strategy investment in 2025. The survey of 201 financial decision-makers revealed that 46% will focus on reskilling existing employees, while 22% plan to invest in outside talent.
Key findings include: 58% expect increased investment following interest rate cuts within first 6 months of 2025; 70% plan to unlock new capital in digital transformation and AI; 26% are experiencing widening skills gaps (up from 17%); and 40% face accounting skills shortages.
The survey also found that two-thirds of respondents expect customer service to be most impacted by AI investments, followed by operations (64%) and marketing (60%). Additionally, 63% expect organizational skills gaps to increase in 2025, while 27% report narrowing skills gaps through AI and digital tools.
RGP ha pubblicato una nuova ricerca che mostra come il 91% delle aziende statunitensi preveda di aumentare gli investimenti nella strategia della forza lavoro nel 2025. L'indagine condotta su 201 decisori finanziari ha rivelato che il 46% si concentrerà sul riqualificare i dipendenti esistenti, mentre il 22% prevede di investire in talenti esterni.
I principali risultati includono: il 58% si aspetta un aumento degli investimenti dopo i tagli ai tassi d'interesse nei primi 6 mesi del 2025; il 70% prevede di sbloccare nuovi capitali nella trasformazione digitale e nell'IA; il 26% sta vivendo un ampliamento delle lacune di competenze (in aumento rispetto al 17%); e il 40% affronta carenze di competenze contabili.
L'indagine ha anche rivelato che due terzi dei rispondenti si aspettano che il servizio clienti sia il più colpito dagli investimenti in IA, seguito dalle operazioni (il 64%) e dal marketing (il 60%). Inoltre, il 63% si aspetta un aumento delle lacune di competenze organizzative nel 2025, mentre il 27% riporta una riduzione delle lacune di competenze grazie all'IA e agli strumenti digitali.
RGP publicó una nueva investigación que muestra que el 91% de las empresas en EE.UU. planean aumentar la inversión en estrategias de fuerza laboral en 2025. La encuesta a 201 tomadores de decisiones financieras reveló que el 46% se centrará en la recualificación de los empleados existentes, mientras que el 22% planea invertir en talento externo.
Los hallazgos clave incluyen: el 58% espera un aumento en la inversión tras los recortes en las tasas de interés en los primeros 6 meses de 2025; el 70% planea desbloquear nuevo capital en transformación digital e IA; el 26% está experimentando un aumento en las brechas de habilidades (en comparación con el 17%); y el 40% enfrenta escasez de habilidades contables.
La encuesta también encontró que dos tercios de los encuestados esperan que el servicio al cliente sea el más impactado por las inversiones en IA, seguido de las operaciones (el 64%) y el marketing (el 60%). Además, el 63% espera que aumenten las brechas de habilidades organizativas en 2025, mientras que el 27% informa una reducción de las brechas de habilidades a través de la IA y las herramientas digitales.
RGP는 새로운 연구 결과를 발표했으며, 91%의 미국 기업들이 2025년에 인력 전략 투자 증가를 계획하고 있다고 합니다. 201명의 재무 결정권자를 대상으로 한 설문조사 결과, 46%가 기존 직원의 재교육에 집중할 것이라고 밝혔으며, 22%는 외부 인재에 투자할 계획이라고 합니다.
주요 발견 사항으로는: 58%가 2025년 첫 6개월 내에 금리 인하 이후 증가된 투자를 예상하고 있으며; 70%는 디지털 혁신 및 AI에 새로운 자본을 확보할 계획이고; 26%는 기술 격차가 확대되고 있다고 보고했습니다(이는 17%에서 증가한 수치입니다); 그리고 40%는 회계 기술의 부족을 겪고 있습니다.
설문조사 결과, 응답자의 3분의 2가 고객 서비스가 AI 투자로 인해 가장 큰 영향을 받을 것으로 예상하고 있으며, 그 다음은 운영(64%)과 마케팅(60%)입니다. 또한, 63%는 2025년에 조직의 기술 격차가 증가할 것으로 예상하며, 27%는 AI와 디지털 도구를 통해 기술 격차가 줄어들고 있다고 보고했습니다.
RGP a publié une nouvelle recherche montrant que 91% des entreprises américaines prévoient d'augmenter leurs investissements dans la stratégie de main-d'œuvre en 2025. L'enquête menée auprès de 201 décideurs financiers a révélé que 46% se concentreront sur la requalification des employés existants, tandis que 22% prévoient d'investir dans des talents externes.
Les résultats clés incluent : 58% s'attendent à une augmentation des investissements suite aux baisses des taux d'intérêt dans les 6 premiers mois de 2025 ; 70% prévoient de débloquer de nouveaux capitaux dans la transformation numérique et l'IA ; 26% constatent un élargissement des lacunes de compétences (en hausse par rapport à 17%) ; et 40% rencontrent des pénuries de compétences comptables.
L'enquête a également révélé que deux tiers des répondants s'attendent à ce que le service client soit le plus impacté par les investissements en IA, suivi des opérations (64%) et du marketing (60%). De plus, 63% s'attendent à ce que les lacunes de compétences organisationnelles augmentent en 2025, tandis que 27% rapportent une réduction des lacunes de compétences grâce à l'IA et aux outils numériques.
RGP hat neue Forschungsergebnisse veröffentlicht, die zeigen, dass 91% der US-Unternehmen planen, ihre Investitionen in die Strategie der Belegschaft im Jahr 2025 zu erhöhen. Die Umfrage unter 201 finanziellen Entscheidungsträgern ergab, dass 46% sich auf die Umschulung bestehender Mitarbeiter konzentrieren werden, während 22% planen, in externe Talente zu investieren.
Wichtige Ergebnisse sind: 58% erwarten erhöhte Investitionen nach Zinssenkungen in den ersten 6 Monaten von 2025; 70% planen, neues Kapital in digitale Transformation und KI freizusetzen; 26% erleben eine zunehmende Qualifikationslücke (von 17% gestiegen); und 40% haben einen Mangel an Buchhaltungsfähigkeiten.
Die Umfrage ergab auch, dass zwei Drittel der Befragten erwarten, dass der Kundenservice am stärksten von KI-Investitionen betroffen sein wird, gefolgt von den Betrieb (64%) und Marketing (60%). Darüber hinaus erwarten 63%, dass die organisatorischen Qualifikationslücken im Jahr 2025 zunehmen werden, während 27% berichten, dass die Qualifikationslücken durch KI und digitale Werkzeuge geringer werden.
- 91% of companies planning to increase workforce strategy investment
- 70% expected to invest in digital transformation and AI
- 27% successfully narrowed skills gaps through AI implementation
- 79% expect increased investment flow in 2025 due to interest rate cuts
- 26% experiencing widening skills gaps, up from 17%
- 40% facing accounting skills shortage
- 63% expect skills gaps to further increase in 2025
Poll shows where
Business leaders remain committed to increasing workforce investment in 2025, according to the poll of 201 U.S. full-time professionals who influence finance decision-making within their companies. The RGP Transformation Barometer shows that
“We’re seeing constant shifts in how companies are aligning their workforce priorities as they navigate a lower interest rate environment, widening skills gaps, and constant change spurred by AI,” said Kate Duchene, Chief Executive Officer of RGP. “More than one-third of financial decision makers believe that policy changes under the new administration will have the biggest impact on their investment in workforce development, yet leaders we surveyed were more concerned by employee retention and engagement, growing urgency to better leverage AI, and hiring challenges. These factors will continue to shape the way businesses are prioritizing their workforce investments in the year ahead.”
Recent Interest Rate Cuts
More than half of financial decision-makers surveyed (
Nearly
Widening Skills Gaps
One in four respondents (
Businesses continue to be impacted by the shortage of accountants, with
AI Investments
Two-thirds of financial decision-makers expect customer service to be the function impacted most by their organization’s AI investments over the next 12 months. Respondents also cited operations (
The RGP Transformation Barometer is a quarterly survey that explores the shifting workforce dynamics and investment priorities that organizations face. The findings are based on a poll of 201 U.S. full-time professionals conducted January 2 - 9, 2025. The poll consisted of respondents at the director level or above who influence finance decision-making at organizations with
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RGP is a professional services firm that powers the operational needs and change initiatives of its client base utilizing a combination of three distinct brands:
- On-Demand by RGP™: Our on-demand talent solutions, providing businesses with a go-to source for bringing in experts when they need them;
- Veracity by RGP™: Our consulting arm, driving transformation across people, processes & technology; and
- Countsy by RGP™: Our outsourced services for accounting, human resources and equity, helping startups, scaleups and spinouts focus on their growth.
Regardless of engagement model, we Dare to Work Differently® by leveraging human connection and collaboration to deliver practical solutions and impactful results. We offer a more effective way to work that favors flexibility and agility as businesses confront change and transformation pressures amid skilled labor shortages.
Based in
The Company is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: https://rgp.com. (RGP-F)
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Investor Contact:
Jennifer Ryu, Chief Financial Officer
(US+) 1-714-430-6500
jennifer.ryu@rgp.com
Media Contact:
Pat Burek
Financial Profiles
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pburek@finprofiles.com
Source: RGP
FAQ
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