Ping An Takes Lead in Fortune Fintech Innovator Asia list, Ranked 1st in Insurtech
Ping An Insurance has been ranked #1 in insurtech in Fortune's inaugural Fintech Innovators Asia list. The company serves about 240 million retail consumers across China with AI-driven services including 'Smart Verification' and 'Smart Fast Claim'. In the first three quarters of 2024, Ping An's AI service representatives handled about 1,340 million customer interactions, representing 80% of total customer service volume. The company's technology achievements include 93% of policies underwritten within seconds and claims processing averaging 7.4 minutes. With over 21,000 technology developers and 53,521 patents, Ping An leads in technological innovation among financial institutions, ranking second globally in generative AI patent applications.
Ping An Insurance è stata classificata al primo posto nel settore insurtech nella lista inaugural di Fortune dei Fintech Innovators Asia. L'azienda serve circa 240 milioni di consumatori al dettaglio in tutta la Cina con servizi guidati dall'IA, tra cui 'Smart Verification' e 'Smart Fast Claim'. Nei primi tre trimestri del 2024, i rappresentanti del servizio clienti dell'IA di Ping An hanno gestito circa 1.340 milioni di interazioni con i clienti, rappresentando l'80% del volume totale del servizio clienti. I traguardi tecnologici dell'azienda includono il 93% delle polizze sottoscritte in pochi secondi e un'elaborazione dei sinistri che media 7,4 minuti. Con oltre 21.000 sviluppatori tecnologici e 53.521 brevetti, Ping An è leader nell'innovazione tecnologica tra le istituzioni finanziarie, classificandosi al secondo posto a livello globale nelle domande di brevetto sull'IA generativa.
Ping An Insurance ha sido clasificada como la número uno en insurtech en la lista inaugural de Fintech Innovators Asia de Fortune. La compañía atiende a aproximadamente 240 millones de consumidores minoristas en toda China con servicios impulsados por IA, que incluyen 'Smart Verification' y 'Smart Fast Claim'. En los primeros tres trimestres de 2024, los representantes de servicio al cliente de IA de Ping An manejaron alrededor de 1.340 millones de interacciones con los clientes, lo que representa el 80% del volumen total de servicio al cliente. Los logros tecnológicos de la empresa incluyen el 93% de las pólizas suscritas en segundos y un tiempo promedio de procesamiento de reclamaciones de 7,4 minutos. Con más de 21,000 desarrolladores tecnológicos y 53,521 patentes, Ping An lidera la innovación tecnológica entre las instituciones financieras, ocupando el segundo lugar a nivel mundial en solicitudes de patentes de IA generativa.
징안보험은 포춘의 첫 아시아 핀테크 혁신자 목록에서 인슈어테크 부문 1위로 선정되었습니다. 이 회사는 중국 전역에 걸쳐 2억4000만 명의 소매 소비자에게 '스마트 검증'과 '스마트 빠른 청구'를 포함한 AI 기반 서비스를 제공합니다. 2024년 첫 세 분기 동안 징안의 AI 서비스 담당자는 약 13억4000만 건의 고객 상호작용을 처리했으며, 이는 전체 고객 서비스 볼륨의 80%를 차지합니다. 이 회사의 기술적 성과에는 93%의 보험이 몇 초 이내에 인수됨과 평균 7.4분의 청구 처리 시간이 포함됩니다. 21,000명 이상의 기술 개발자와 53,521개의 특허를 보유한 징안은 금융 기관 중에서 기술 혁신을 선도하며, 생성적 AI 특허 출원에서 전 세계 두 번째에 랭크되어 있습니다.
Ping An Insurance a été classée numéro un dans le domaine de l'insurtech dans la liste inaugurale des Fintech Innovators Asia de Fortune. L'entreprise sert environ 240 millions de consommateurs de détail à travers la Chine avec des services pilotés par IA, y compris 'Smart Verification' et 'Smart Fast Claim'. Au cours des trois premiers trimestres de 2024, les représentants de service client IA de Ping An ont géré environ 1,340 million d'interactions avec les clients, représentant 80 % du volume total du service client. Les réalisations technologiques de l'entreprise incluent 93 % des polices souscrites en quelques secondes et un traitement des sinistres d'une moyenne de 7,4 minutes. Avec plus de 21 000 développeurs technologiques et 53 521 brevets, Ping An est à la pointe de l'innovation technologique parmi les institutions financières, se classant deuxième dans le monde pour les demandes de brevets en IA générative.
Ping An Insurance wurde im inauguralen Fintech Innovators Asia-Ranking von Fortune als Nummer eins im Insurtech-Bereich eingestuft. Das Unternehmen bedient etwa 240 Millionen Einzelhandelskunden in China mit KI-gesteuerten Dienstleistungen, darunter 'Smart Verification' und 'Smart Fast Claim'. In den ersten drei Quartalen des Jahres 2024 haben die KI-Servicevertreter von Ping An rund 1,34 Milliarden Kundeninteraktionen bearbeitet, was 80 % des gesamten Kundenservic Volumens ausmacht. Zu den technologischen Errungenschaften des Unternehmens gehört, dass 93 % der Policen innerhalb von Sekunden gezeichnet wurden und die Bearbeitung von Schadensfällen im Durchschnitt 7,4 Minuten dauerte. Mit über 21.000 Technologieentwicklern und 53.521 Patenten führt Ping An die technologische Innovation unter den Finanzinstituten an und belegt weltweit den zweiten Platz bei Patentanmeldungen für generative KI.
- Ranked #1 in insurtech by Fortune's Fintech Innovators Asia list
- AI services handled 1,340 million customer interactions (80% of total volume)
- 93% of policies underwritten within seconds
- Saved RMB9.1 billion in fraudulent claims (23.7% YoY increase)
- Strong tech infrastructure with 21,000 developers and 53,521 patents
- Processed 2.58 million claims (99% of total) in H1 2024, fastest in 10 seconds
- None.
HONG KONG and
Fortune's Fintech Innovators Asia 2024 showcases the leading companies shaping the future of fintech in
Ping An has been advancing its technology-driven "integrated finance + health and senior care" strategy in recent years. Through its "one customer, multiple accounts, multiple products, and one-stop services" model, the Company ensures customers can enjoy professional financial advisory, family doctor, and senior care concierge services. Ping An strives to take care of customers by offering them a "worry-free, time-saving, and money-saving" experience.
Promoting business innovation through technology
Ping An Life launched its upgraded "1-1-1 Superfast Claim" services this year, featuring "one-sentence reporting, one-click uploading, and one-minute validation." In the first six months of 2024, Ping An Life paid more than 2.58 million claims, accounting for over
In healthcare services, Ping An provides membership-based senior care services via online family doctors and senior care concierges. Ping An to guides members through its end-to-end "online, in-store and home-delivered" service network supported by artificial intelligence (AI), covering consultation, diagnosis, treatment and services. As of the end of September 2024, Ping An's health and senior care ecosystem had more than 64,000 paying corporate clients with more than 26 million employees.
Transforming financial services with technologies for sales, efficiency and risk management
In the first three quarters of 2024, the volume of services provided by Ping An's AI service representatives reached about 1,340 million times, accounting for
Ping An has a first-class technology team of over 21,000 technology developers and more than 3,000 scientists. It is also leader among international financial institutions in patent applications, which totaled 53,521 as of the end of September 2024. It is ranked second globally overall in the number of its generative AI patent applications. In order to ensure technology will better serve users of services and products, Ping An is guided by its AI Ethics Management Committee and its "AI Ethical Governance Statement and Policies of Ping An Group" for the development and application of AI in a comprehensive and rational manner, and protecting personal data of customers with cutting-edge technologies.
Ping An will continue to advance comprehensive digital transformation to pursue high-quality business development and improve the quality and efficiency of financial businesses. It will strive for product upgrades and technological innovation, to comprehensively develop technology finance, green finance, inclusive finance, pension finance and digital finance. By doing so, Ping An will create greater value for customers, shareholders, employees and society.
About Ping An Group
Ping An Insurance (Group) Company of China, Ltd. (HKEx:2318 / 82318; SSE:601318) is one of the largest financial services companies in the world. It strives to become a world-leading provider of integrated finance, health and senior care services, Under the technology-driven "integrated finance + health and senior care" strategy, the Group provides professional "financial advisory, family doctor, and senior care concierge" services to its 240 million retail customers. Ping An advances intelligent digital transformation and employs technologies to improve financial businesses' quality and efficiency and enhance risk management. The Group is listed on the stock exchanges in
For more information, please visit www.group.pingan.com and follow us on LinkedIn - PING AN.
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SOURCE Ping An Insurance (Group) Company of China, Ltd.
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