ePlus Launches Co-Delivered Architecture Support Services for Cisco and Adjacent Technologies
ePlus inc. (NASDAQ: PLUS) has become the first North American partner qualified in Cisco's Partner Lifecycle Services Support (PLS-S) program. The newly launched ePlus Lifecycle Services Support (eLSS) aims to streamline technical support for Cisco and adjacent technologies by providing centralized first-call support. Customers can expect faster resolution times and predictable costs. ePlus has developed this co-delivered model to address shifts in technology consumption and support, enhancing its existing services portfolio, which includes managed services and device-level support.
- First North American partner in Cisco's PLS-S program, enhancing credibility.
- eLSS aims to streamline technical support, potentially increasing customer satisfaction.
- Offers faster resolution times and predictable costs, improving service efficiency.
- None.
Branded solution builds on Cisco Partner Lifecycle Services portfolio to complement ePlus' existing services portfolio
HERNDON, Va., Nov. 2, 2022 /PRNewswire/ -- ePlus inc. (NASDAQ NGS: PLUS – news) announced today that it is the first North American partner to be qualified in the Cisco Partner Lifecycle Services Support (PLS-S) program. The ePlus branded solution, ePlus Lifecycle Services Support (eLSS), was developed to centralize and streamline the technical support experience by providing first-call multi-product, multi-vendor architecture support for Cisco and adjacent technologies.
Through program participation, customers may benefit from speedier times to resolution, expedited connection to solution experts, minimized IT and business disruption, and predictable costs to plan for expansions or new deployments. Leveraging a unique combination of people, process, and tools, eLSS complements ePlus' existing services portfolio, which includes Enhanced Maintenance Support for device-level issues as well as full managed services for proactive monitoring and management.
"ePlus is pleased to participate in the Partner Lifecycle Services Support program. In fact, we were the first Cisco partner in the Americas, and the second worldwide, to build out services through PLS-S," said Darren Raiguel, chief operating officer at ePlus Technology. "It is an example of how ePlus and Cisco are responding to shifts in how technologies are consumed and supported through a lifecycle approach. ePlus eLSS complements services for customers with complex architecture solutions and the co-delivered model features automated, integrated, and shared ticket data for efficient and accelerated issue resolution."
Additional Links:
To read more information about ePlus' Cisco offerings and partnership, please visit: https://www.eplus.com/partners/showcase-partners/cisco.
Additional details about ePlus Lifecycle Services Support can be found at: https://www.eplus.com/services/managed-services/eplus-lifecycle-services-support
Listen to Cisco's Donna Reed and ePlus' Kevin Detsch and John Doyle discuss the importance of Partner Lifecycle Services Support by visiting: https://video.cisco.com/detail/video/6314342442112
About ePlus inc.
ePlus has an unwavering and relentless focus on leveraging technology to create inspired and transformative business outcomes for its customers. Offering a robust portfolio of solutions, as well as a full set of consultative and managed services across the technology spectrum, ePlus has proudly achieved more than 30 years of success in the business, carrying customers forward through adversity, rapidly changing environments, and other obstacles. ePlus is a trusted advisor, bringing expertise, credentials, talent and a thorough understanding of innovative technologies, spanning security, cloud, data center, networking, collaboration and emerging solutions, to organizations across all industry segments. With complete lifecycle management services and flexible payment solutions, ePlus' associates are focused on cultivating positive customer experiences and are dedicated to their craft, harnessing new knowledge while applying decades of proven experience. ePlus is headquartered in Virginia, with offices in the United States, UK, Europe, and Asia‐Pacific. For more information, visit www.eplus.com, call 888-482-1122, or email info@eplus.com. Connect with ePlus on LinkedIn, Twitter, Facebook, and Instagram. ePlus, Where Technology Means More®.
ePlus®, Where Technology Means More®, and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies, products, and services mentioned herein may be the trademarks of their respective owners.
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SOURCE ePlus inc.
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