ePlus Implements Cisco Contact Center as Foundation for Rowan University COVID Vaccine Distribution
ePlus (NASDAQ: PLUS) announced the successful implementation of a cloud-based Cisco call center for Rowan University, facilitating its role as a COVID-19 vaccination center in New Jersey. This innovative solution, built through a partnership with Cisco, allows for efficient management of vaccine distribution logistics, including appointment scheduling and call handling. The center successfully distributes over 600 doses daily. ePlus is recognized as a Cisco Gold Certified Partner, emphasizing its capabilities in technology solutions.
- Successful implementation of a cloud-based call center enhances operational efficiency at Rowan University.
- Establishes ePlus as a key player in COVID-19 response efforts, strengthening its market presence.
- Enables Rowan University to distribute over 600 vaccine doses daily, showcasing effective partnership.
- None.
ePlus inc. (NASDAQ NGS: PLUS – news) today announced that it has successfully implemented a cloud-based Cisco call center solution that helped clear the way for Rowan University in New Jersey to become one of only four of the initial COVID vaccine distribution centers in the state.
The N.J. Department of Health selected Rowan’s School of Osteopathic Medicine to manage and host a regional COVID-19 vaccination center at its Stratford campus due to its ability to properly store and distribute the vaccine in its medical school facilities. In order to manage distribution logistics, however, the University needed to put in place a call center capable of managing the administration of the vaccine distribution, including questions, appointment setting, scheduling and more.
ePlus, Cisco and the University worked in partnership to architect and implement Webex Contact Center 2.0, a state-of-the-art solution for which Rowan University was one of the first in-production users. With calling services and contact center capabilities housed entirely in the Cloud to accommodate the anticipated volume, this first-of-its-kind solution enabled a team of medical school students and agents to run a fully-functional contact center that managed all incoming calls, scheduling, tracking and more without the need of proprietary equipment.
“A critical piece of our ability to safely and reliably distribute this vaccine to thousands of people was having a modern and efficient customer contact center in place that could provide support, assistance and guidance,” said Mira Lalovic-Hand, senior vice president for Information Resources Technology at Rowan University. “The ePlus and Cisco team helped us build this solution in record time. We went from zero to ready to handle calls in only days.”
“The Webex contact center that we built for Rowan is one of the first times this technology has been used in production, and it will provide a solid platform for fluid and reliable operations,” said Darren Raiguel, chief operating officer at ePlus. “We’re honored to work with Cisco and Rowan on this solution, which will literally put them in a position to help save lives. This was a truly collaborative effort between ePlus, Cisco and Rowan, and we’re all very excited to see the contact center in action.”
The Rowan University vaccination center distributes more than 600 doses per day and will do so for the next several months.
ePlus is a Cisco Gold Certified Partner with Cisco Master Specializations in Networking, Security, Collaboration, Cloud Builder, and Cloud and Managed Services Master. ePlus is a member of the Cisco Lifecycle Advisor Program and holds Cisco Advanced Specializations in Data Center Architecture, Collaboration Architecture, Enterprise Networks Architecture, Service Provider Architecture, Customer Experience, and Security Architecture. In addition, ePlus holds numerous Cisco Authorized Technology Provider designations, as well as a Cisco Gold certification in the UK via its subsidiary IGXGlobal. For more information about Cisco solutions from ePlus, visit www.eplus.com/cisco.
About ePlus inc.
ePlus is a leading consultative technology solutions provider that helps customers imagine, implement, and achieve more from their technology. With the highest certifications from top technology partners and lifecycle services expertise across key areas including security, cloud, data center, collaboration, networking and emerging technologies, ePlus transforms IT from a cost center to a business enabler. Founded in 1990, ePlus has more than 1,500 associates serving a diverse set of customers in the U.S., Europe, and Asia-Pac. The Company is headquartered at 13595 Dulles Technology Drive, Herndon, VA, 20171. For more information, visit www.eplus.com, call 888-482-1122, or email info@eplus.com. Connect with ePlus on Facebook, LinkedIn, Twitter and Instagram. ePlus, Where Technology Means More®.
ePlus®, Where Technology Means More®, and ePlus products referenced herein are either registered trademarks or trademarks of ePlus inc. in the United States and/or other countries. The names of other companies, products, and services mentioned herein may be the trademarks of their respective owners.
Statements in this press release that are not historical facts may be deemed to be “forward-looking statements.” Actual and anticipated future results may vary materially due to certain risks and uncertainties, including, without limitation, the duration and impact of COVID-19 and the efficacy of vaccine roll-outs, which could materially adversely affect our financial condition and results of operations and has resulted worldwide in governmental authorities imposing numerous unprecedented measures to try to contain the virus that has impacted and may further impact our workforce and operations, the operations of our customers, and those of our respective vendors, suppliers, and partners; national and international political instability fostering uncertainty and volatility in the global economy including an economic downturn, an increase in tariffs or adverse changes to trade agreements, exposure to fluctuation in foreign currency rates, interest rates and downward pressure on prices; our ability to successfully perform due diligence and integrate acquired businesses; the possibility of goodwill impairment charges in the future; reduction of vendor incentive programs; significant adverse changes in, reductions in, or losses of relationships with one or more of our largest volume customers or vendors; the demand for and acceptance of, our products and services; our ability to adapt our services to meet changes in market developments; our ability to implement comprehensive plans to achieve customer account coverage for the integration of sales forces, cost containment, asset rationalization, systems integration and other key strategies; our ability to reserve adequately for credit losses; our ability to secure our electronic and other confidential information or that of our customers or partners and remain secure during a cyber-security attack; future growth rates in our core businesses; our ability to protect our intellectual property; the impact of competition in our markets; the possibility of defects in our products or catalog content data; our ability to adapt to changes in the IT industry and/or rapid change in product standards; our ability to realize our investment in leased equipment; our ability to hire and retain sufficient qualified personnel; and other risks or uncertainties detailed in our reports filed with the Securities and Exchange Commission. All information set forth in this press release is current as of the date of this release and ePlus undertakes no duty or obligation to update this information.
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