Pega Launches Multi-Region Disaster Recovery Service to Safeguard Mission-Critical Operations Running on Pega Cloud

Rhea-AI Summary

Pegasystems (NASDAQ: PEGA) has launched a new multi-region Enhanced Disaster Recovery (EDR) service for Pega Cloud, designed to protect mission-critical operations during catastrophic events. The service features two paired deployment regions separated by at least 125 miles, ensuring business continuity with minimal data loss and downtime.

The EDR service includes key features such as data replication across cloud data stores with minimal lag, reserved capacity for cluster/runtime needs, and consistent patching across active and ready regions. During catastrophic events, it offers a regional time objective (RTO) of two hours and a Recovery Point Objective (RPO) of 15 minutes.

According to a cited 2014 Gartner study, system downtime costs average $5,600 per minute. The new service is available as an additional purchase option for Pega Cloud clients in AWS Pega Cloud deployment regions.

Positive

• Launch of enhanced disaster recovery service with geographic redundancy
• Data replication ensures minimal data loss across cloud stores
• Reserved capacity guarantees availability during widespread failures
• Competitive recovery metrics: 2-hour RTO and 15-minute RPO

Negative

• Additional purchase required for existing Pega Cloud clients
• availability to AWS Pega Cloud deployment regions

Insights

Cloud Infrastructure Analyst

This strategic launch of Enhanced Disaster Recovery (EDR) service represents a significant revenue opportunity for Pega, particularly in the $200+ billion enterprise cloud services market. The offering directly addresses a critical pain point - system downtime costs averaging $5,600 per minute - positioning Pega to capture higher-margin recurring revenue through premium service fees.

The technical specifications of EDR are particularly compelling for the financial services and healthcare sectors, where regulatory compliance and operational resilience are paramount. The 2-hour Regional Recovery Time Objective (RTO) and 15-minute Recovery Point Objective (RPO) meet or exceed industry standards, potentially expanding Pega's addressable market in these high-value verticals.

From a competitive standpoint, this launch strengthens Pega's position against enterprise software rivals by:

• Reducing customer churn risk through deeper infrastructure integration
• Creating additional revenue streams from existing customers via service upgrades
• Enhancing platform stickiness through mission-critical operational dependence

The 125-mile geographical separation requirement is particularly noteworthy, as it exceeds typical industry standards and provides superior protection against regional disasters. This feature, combined with the automated failover capabilities, positions Pega to potentially increase its average revenue per customer while improving competitive differentiation in the enterprise market.

The timing of this launch is strategic, coinciding with increased focus on operational resilience amid growing cyber threats and climate-related disruptions. This could accelerate enterprise adoption and drive meaningful revenue growth in Pega's cloud services segment over the next 12-24 months.

Enhanced Disaster Recovery service improves resilience and reliability across geographically dispersed regions during catastrophic events

WALTHAM, Mass--(BUSINESS WIRE)-- Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced the launch of its new multi-region Pega Enhanced Disaster Recovery (EDR) service for Pega Cloud™. The expanded service includes additional protections to meet the mission-critical needs of clients in highly regulated industries by providing two paired deployment regions separated by at least 125 miles. This helps ensure businesses can quickly resume operations with minimal data loss and downtime should disaster strike.

System downtime can result in significant financial losses and compliance violations. According to a 2014 Gartner study, the average cost of downtime is $5,600 per minute, which remains the minimum standard estimate for downtime costs today. To mitigate costly implications of unplanned incidents such as floods or hurricanes, Pega introduced a new, multi-region EDR service with greater separation between data sites. If disaster strikes in one region, another site will be up and running so businesses can remain operational and avoid potentially expensive and devastating financial and reputational impacts.

Available now, Pega EDR builds upon Pega Cloud’s existing disaster recovery capabilities with additional features including:

• Business continuity features for optimal performance: Data replication ensures data is live with minimal replication lag across data stores, including cloud data, decision data, and cloud file storage. Pega EDR also reserves capacity for cluster/runtime needs to ensure availability during widespread failures so organizations can maintain operations for their customers during catastrophic events.
• Advanced compliance and security: Consistent patching and updates for both active and ready regions eliminate compatibility and security concerns. Additionally, configurations are orchestrated across both active and ready regions to maintain consistency if businesses need to quickly switch from one to the other.
• Competitive regional recovery and recovery point objective times: During a catastrophic event, Pega EDR offers a regional time objective (RTO) of two hours, and a Recovery Point Objective (RPO) of 15 minutes. Building on Pega Cloud’s leading enterprise high availability RTO and RPO of four minutes and one minute, respectively, organizations can feel confident that their businesses will remain operational in a crisis.

Pega Enhanced Disaster Recovery is available as an additional purchase option for Pega Cloud clients in AWS Pega Cloud deployment regions. Pega Cloud ensures the most complete Pega experience available for Pega clients, including enhanced app deployment and performance, scalability and efficiency, security, and disaster recovery. scalability, efficiency, security, and disaster recovery. For more information, visit www.pega.com/products/cloud.

Quotes & Commentary:
"For today’s leading enterprises, system downtime isn’t just an inconvenience – it’s a serious threat to business operations and customer trust," said Frank Guerrera, chief cloud officer at Pega. "Pega Enhanced Disaster Recovery ensures that even in worst-case scenarios, clients can maintain operations and meet regulatory obligations while giving them confidence that their mission-critical systems will remain resilient no matter what challenges arise."

About Pegasystems
Pega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com.

All trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250219317440/en/

Press:

Ilena Ryan

Pegasystems

ilena.ryan@pega.com

Source: Pegasystems Inc.

FAQ

What are the key features of PEGA's new Enhanced Disaster Recovery service?

PEGA's EDR service includes data replication across regions, reserved capacity for cluster needs, consistent patching across active and ready regions, and offers a 2-hour RTO and 15-minute RPO during catastrophic events.

How much geographical separation exists between PEGA's EDR deployment regions?

PEGA's EDR service maintains a minimum separation of 125 miles between paired deployment regions.

What is the average cost of system downtime according to PEGA's cited research?

According to a 2014 Gartner study cited by PEGA, the average cost of system downtime is $5,600 per minute.

Which PEGA customers can access the new Enhanced Disaster Recovery service?

The Enhanced Disaster Recovery service is available as an additional purchase option for Pega Cloud clients in AWS Pega Cloud deployment regions.

What are the recovery time and point objectives for PEGA's EDR service?

PEGA's EDR service offers a Regional Time Objective (RTO) of 2 hours and a Recovery Point Objective (RPO) of 15 minutes during catastrophic events.