Pega Named a Leader in Gartner® Magic Quadrant™ for Process Mining Platforms
Pegasystems (NASDAQ: PEGA) has been named a Leader in the Gartner Magic Quadrant for Process Mining Platforms, advancing from its previous Visionary position. The evaluation covered 16 vendors based on Completeness of Vision and Ability to Execute.
The assessment focused on Pega Platform combined with Pega Workforce Intelligence and Pega Process Mining, which together provide comprehensive business process analysis and optimization through AI-powered insights. The evaluation also included Pega GenAI Blueprint, their app design-as-a-service tool for rapid workflow design.
This recognition adds to Pega's recent analyst acknowledgments, including Leadership positions in Forrester Wave reports for CRM Software, Real-Time Interaction Management, Customer Service Solutions, and Task-Centric Automation Software, as well as the Gartner Magic Quadrant for CRM Customer Engagement Center 2024.
Pegasystems (NASDAQ: PEGA) è stata riconosciuta come Leader nel Gartner Magic Quadrant per le piattaforme di Process Mining, migliorando la sua posizione rispetto al precedente ruolo di Visionary. La valutazione ha coinvolto 16 fornitori, basandosi su Completezza di Visione e Capacità di Esecuzione.
L’analisi si è concentrata su Pega Platform in combinazione con Pega Workforce Intelligence e Pega Process Mining, che insieme offrono un’analisi e ottimizzazione completa dei processi aziendali attraverso approfondimenti basati sull’intelligenza artificiale. La valutazione ha incluso anche Pega GenAI Blueprint, il loro strumento di design di app come servizio per la progettazione rapida dei flussi di lavoro.
Questo riconoscimento si aggiunge ai recenti riconoscimenti degli analisti per Pega, che includono posizioni di Leadership nei report Forrester Wave per CRM Software, Real-Time Interaction Management, Customer Service Solutions e Task-Centric Automation Software, oltre al Gartner Magic Quadrant per il CRM Customer Engagement Center 2024.
Pegasystems (NASDAQ: PEGA) ha sido nombrada Líder en el Gartner Magic Quadrant para plataformas de Process Mining, avanzando desde su posición anterior como Visionaria. La evaluación abarcó 16 proveedores basándose en la Integridad de la Visión y la Capacidad de Ejecución.
La valoración se centró en Pega Platform combinado con Pega Workforce Intelligence y Pega Process Mining, que juntos ofrecen un análisis y optimización integral de procesos empresariales mediante insights impulsados por IA. La evaluación también incluyó Pega GenAI Blueprint, su herramienta de diseño de aplicaciones como servicio para el diseño rápido de flujos de trabajo.
Este reconocimiento se suma a los recientes reconocimientos de analistas para Pega, incluyendo posiciones de Liderazgo en los informes Forrester Wave para CRM Software, Gestión de Interacciones en Tiempo Real, Soluciones de Servicio al Cliente y Software de Automatización Centrada en Tareas, así como en el Gartner Magic Quadrant para el CRM Customer Engagement Center 2024.
Pegasystems (NASDAQ: PEGA)가 프로세스 마이닝 플랫폼 부문 Gartner 매직 쿼드런트에서 리더로 선정되었으며, 이전의 비저너리(Visionary) 위치에서 한 단계 상승했습니다. 평가에는 완성된 비전과 실행 능력을 기준으로 16개 공급업체가 포함되었습니다.
평가는 Pega Platform과 Pega Workforce Intelligence, Pega Process Mining을 결합하여 AI 기반 인사이트를 통해 포괄적인 비즈니스 프로세스 분석 및 최적화를 제공하는 데 중점을 두었습니다. 또한 빠른 워크플로우 설계를 위한 앱 디자인 서비스 도구인 Pega GenAI Blueprint도 평가에 포함되었습니다.
이번 인정은 Pega가 최근 받은 여러 애널리스트 평가에 더해진 것으로, CRM 소프트웨어, 실시간 상호작용 관리, 고객 서비스 솔루션, 작업 중심 자동화 소프트웨어 부문의 Forrester Wave 리더십 위치와 2024년 Gartner 매직 쿼드런트 CRM 고객 참여 센터 부문 리더십 위치가 포함됩니다.
Pegasystems (NASDAQ: PEGA) a été désignée Leader dans le Gartner Magic Quadrant des plateformes de Process Mining, progressant depuis sa position précédente de Visionnaire. L’évaluation a porté sur 16 fournisseurs, basée sur la Complétude de la Vision et la Capacité d’Exécution.
L’évaluation s’est concentrée sur Pega Platform combinée à Pega Workforce Intelligence et Pega Process Mining, qui offrent ensemble une analyse complète des processus métier et une optimisation grâce à des insights propulsés par l’IA. L’évaluation a également inclus Pega GenAI Blueprint, leur outil de conception d’applications en tant que service pour la création rapide de workflows.
Cette reconnaissance s’ajoute aux récentes distinctions des analystes pour Pega, comprenant des positions de Leadership dans les rapports Forrester Wave pour les logiciels CRM, la gestion des interactions en temps réel, les solutions de service client et les logiciels d’automatisation centrés sur les tâches, ainsi que dans le Gartner Magic Quadrant pour le CRM Customer Engagement Center 2024.
Pegasystems (NASDAQ: PEGA) wurde im Gartner Magic Quadrant für Process Mining Plattformen als Leader eingestuft und hat damit seine vorherige Position als Visionär verbessert. Die Bewertung umfasste 16 Anbieter, basierend auf der Vollständigkeit der Vision und der Fähigkeit zur Umsetzung.
Die Beurteilung konzentrierte sich auf die Pega Platform in Kombination mit Pega Workforce Intelligence und Pega Process Mining, die zusammen eine umfassende Analyse und Optimierung von Geschäftsprozessen durch KI-gestützte Erkenntnisse bieten. Ebenfalls bewertet wurde Pega GenAI Blueprint, ihr Tool für App-Design als Dienstleistung zur schnellen Gestaltung von Workflows.
Diese Anerkennung ergänzt die jüngsten Analystenauszeichnungen von Pega, darunter Führungspositionen in den Forrester Wave-Berichten für CRM-Software, Echtzeit-Interaktionsmanagement, Kundenservice-Lösungen und aufgabenorientierte Automatisierungssoftware sowie im Gartner Magic Quadrant für CRM Customer Engagement Center 2024.
- Advancement to Leader position in Gartner Magic Quadrant from previous Visionary status
- Recognition across multiple analyst reports demonstrating strong market position
- Comprehensive integration of AI and GenAI capabilities in process mining platform
- None.
According to Gartner, “Process mining platforms offer comprehensive analysis of end-to-end processes by extracting event data from information systems.” The report explains the value these platforms provide: “Process mining platforms give enterprise application leaders visibility and insights into their business processes and application landscapes, enabling them to make smarter decisions aligned to their organization’s priorities. We [Gartner] examine market forces and the leading vendors of platforms.”
This Magic Quadrant report evaluated Pega PlatformTM combined with Pega Workforce Intelligence™ and Pega Process Mining. These tools provide a comprehensive suite for analyzing and optimizing business processes through data-driven insights and AI-powered analysis. Leveraging real-time dashboards, predictive analysis, and scenario testing, Pega delivers transparency and visibility into all processes so brands can achieve continuous optimization and process excellence.
The analysis also included Pega GenAI Blueprint™, Pega’s app design-as-a-service tool which allows users to transform app ideas into functional designs exponentially faster and more completely than other workflow design tools. In combination with Pega Platform and Pega GenAI Blueprint, Pega Process Mining provides a unique approach to transforming legacy process applications and accelerating the path to autonomous automation.
These evaluations are among Pega's many recent analyst recognitions for its customer engagement, enterprise AI, and workflow automation capabilities. Recently, Pega was most recognized as a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025 (2), the Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (3), The Forrester Wave: Real-Time Interaction Management, Q1 2024 (4), The Forrester WaveTM: Customer Service Solutions, Q1 2024 (5), and The Forrester WaveTM: Task-Centric Automation Software, Q4 2024 (6). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.
Quotes & Commentary:
"In this new era of agentic processing and generative AI, forward-thinking organizations must recognize process mining as a crucial component in a broader modernization strategy that should also include AI-powered process design, orchestration, and automation to become more autonomous enterprises," said Kerim Akgonul, chief product officer, Pega. "We believe this recognition underscores the innovative strides Pega has made in the process optimization space. Combining these capabilities with Pega’s generative AI and automation solutions uniquely positions our clients to effectively transform their legacy applications and achieve a more complete vision of digital transformation.”
Supporting Resources:
- Report access: Gartner Magic Quadrant for Process Mining, Q1, 2025
- Solution background: Pega Platform
- Solution background: Pega Process Mining
- Solution background: Pega Workforce Intelligence
- Solution background: Pega GenAI Blueprint
- Gartner, Inc., “Magic Quadrant for Process Mining Platforms, Q1, 2025,” by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025
- Gartner, Inc., “Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024,” by Pri Rathnayake, Wynn White, Drew Kraus, December 2024
- Forrester Research, “The Forrester Wave™: Real-Time Interaction Management, Q1 2024” by Rusty Warner, February 26, 2024
- Forrester Research, “The Forrester Wave™: Customer Service Solutions, Q1 2024” by Kate Leggett, March 6, 2024
- Forrester Research, “The Forrester Wave™: Task-Centric Automation Software, Q4 2024” by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig
- Gartner, Inc., “Critical Capabilities for Sales Force Automation Platforms,” by Guy Wood, Adnan Zijadic,
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About Pegasystems
Pega is The Enterprise Transformation CompanyTM that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com.
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Press:
Sean Audet
Pegasystems
sean.audet@pega.com
Source: Pegasystems Inc.
FAQ
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