PagerDuty Announces Incident Workflows and Expanded Automation Actions to Address Market Need for Efficiency and Productivity
PagerDuty Inc. (NYSE:PD) announced significant updates at the PagerDuty Summit 2022, enhancing its Operations Cloud capabilities.
These improvements focus on automating incident response, allowing organizations to transition from manual processes to proactive, efficient operations.
New features include Incident Workflows and Automation Actions, aimed at improving incident resolution speed and reducing escalated issues.
The release underscores PagerDuty's role in supporting digital transformation for enterprises.
- Introduction of Incident Workflows enables faster and automated incident responses.
- Automation Actions enhance efficiency by diagnosing and remediating issues in real time.
- More than 22 new features introduced to improve customer service and operational performance.
- None.
Updates improve quality, speed and customer outcomes when responding to issues across digital services
These updates expand PagerDuty’s automation capabilities across the entire product portfolio and enable customizable responses when incidents occur in real time, by responders, or even customer service and business teams. The new Incident Workflows capabilities streamline complex orchestration of processes during an incident and make the response process more rapid, automated and consistent.
“Modern work realities and the systems teams use aren’t aligned, and knowledge workers are facing increased operational complexity as a result of continued digitization and a massive influx of data,” said
Incident Workflows: Automate major incident response steps to save time
A brand-new capability, Incident Workflows are quick to design and activate, with no-code, if-this-then-that logic that simplifies setup and accelerates time to value. With the automation Incident Workflows deliver, businesses can trigger sequences to common incident actions, such as sending automated status updates to key stakeholders, creating per-incident communications channels that immediately add relevant responders, and more. These customizable workflows enable consistent, predictable responses across the organization. PagerDuty Incident Workflows will be in early availability later this year.
Automation Actions with Event Intelligence, Customer Service Operations, and in Slack and Mobile: Activate automated diagnostics and remediation to speed incident resolution from across the PagerDuty Operations Cloud™
Now integrated across the entire
With Automation Actions for Customer Service Operations, agents are now empowered to validate customer impacting issues by running automated actions directly from the
More than 22 new features and other product enhancements were introduced to customers along with Incident Workflows and Automation Actions, including: Terraform support for Event Orchestration, Status Update Notification templates, Service Standards, Service Performance report, and an integration with Salesforce Service Cloud Incident Object.
For more information, visit www.pagerduty.com.
Learn more about PagerDuty’s most recent platform innovation, integrations, customer use cases, partnerships and thought leadership at PagerDuty Summit 22.
About
SOURCE:
View source version on businesswire.com: https://www.businesswire.com/news/home/20220607005443/en/
media@pagerduty.com
Source:
FAQ
What are the new features launched by PagerDuty on June 7, 2022?
How do PagerDuty's new features impact incident response?
What is the significance of PagerDuty's updates for businesses?