New PagerDuty Capabilities Empower Businesses to Deliver Exceptional Customer Experiences with Automated Incident Response
PagerDuty (NYSE:PD) has introduced new features aimed at enhancing digital operations management. These updates facilitate real-time event management and automation, significantly improving incident response efficiency. Notable features include Event Orchestration, which utilizes machine learning for better noise reduction and custom logic in event routing. Additionally, Rundeck is now a fully managed cloud service, and new Service Standards allow for better service management. The aim is to boost operational effectiveness in the increasingly digital business landscape.
- Introduction of Event Orchestration for improved operational efficiency.
- Launch of Rundeck as a fully managed cloud service enhances automation capabilities.
- New Service Standards help organizations enforce best practices in service management.
- Machine-learning powered insights provided to responders on mobile for faster incident resolution.
- None.
Fall releases deliver flexible capabilities to map and control services in real time, orchestrate events based on organization-wide data, and move more automation to the cloud
Along with these new features,
“Successful business operations in today’s world are fully digitized. Mission-critical work is urgent, unplanned, and involves distributed teams that need to assemble and collaborate effectively when minutes of delay can mean millions in lost revenue,” said
Digital services are in a constant state of change with a complex web of dependencies, which is further complicated as
New Event Orchestration: Reduce manual processes and toil to gain operational efficiency
Event Intelligence is well-known for its noise reduction capabilities with features like intelligent alert grouping.
“Customers are increasingly looking for event orchestration capabilities that balance human-led and machine-led work in real time,” said
New Rundeck Cloud: Rundeck is now available as a fully managed cloud service
With Rundeck, users focus on building and running automated workflows. Rundeck Cloud manages the infrastructure for users by providing high availability, security, and elastic scalability. It also manages all patches and updates, so users always have the latest features available. In the near future, Rundeck Actions will pair with Rundeck Cloud to quickly create sophisticated automated diagnostics and remediation for your production systems.
New Service Standards: Enables account owners to configure and enforce best practice standards at scale for all their managed services.
Clearly defined and well-configured services are central to achieving team autonomy and efficient incident response. Many organizations are pivoting towards a Service Ownership model where developers and site reliability engineers take responsibility for supporting the code they deliver at every stage of the service lifecycle: they build it, ship it, and own it in production. PagerDuty’s Service Standards empower organizations to easily define, share, and track the criteria for service configuration according to their unique needs. Individual teams receive clear guidelines for setting up and managing services within
New Change Events & Change Correlation for Mobile: Help responders solve incidents faster
Deliver machine-learning-powered change directly to on-call responders, now on mobile devices. With the latest context available at a glance and on mobile devices, responders can identify potential change correlation, triage incidents quickly, and reduce time-to-resolution while on the go.
Solutions Now Generally Available:
Rundeck Actions + Automated Diagnostics Package: Empowers responders to immediately remove critical minutes from incident response
PagerDuty Rundeck Actions help users take action to run automated diagnostics and remediate incidents directly within
For more information about these new solutions and capabilities, register for PagerDuty’s webinar “PagerDuty Fall Launch: Automate Incident Response to Accelerate Critical Work”, happening
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FAQ
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