NRC Health Announces Third Quarter 2025 Results
Third quarter TRCV* increased
Cash flow from operations increased
“We delivered our fourth consecutive quarter of recurring contract value growth, driven by strong sales and meaningful improvement in customer retention,” said Trent Green, CEO of NRC Health. “This sustained momentum reflects how our solutions deliver insights, engagement, and enablement that help healthcare organizations better understand, anticipate, and respond to the experiences of their patients and employees. Healthcare systems are placing their trust in NRC to drive continuous improvement — a trust we earn through authentic partnership, exceptional service, and unmatched expertise across the industry.”
Third Quarter 2025 Highlights
-
Revenue: Total revenue was
$34.6 million 2% quarter-over-quarter -
Net Income: GAAP net income was
$4.1 million 12% of revenue, and Adjusted net income* was$5.0 million 14% of revenue -
Adjusted EBITDA: Adjusted EBITDA* was
$10.9 million 11% year-over-year and representing31% of revenue -
Earnings Per Share: GAAP net income per fully diluted share was
$0.18 $0.23 -
Cash Flow: Net cash from operating activities was
$13.8 million 40% of total revenue -
TRCV: Total Recurring Contract Value (TRCV)* was
$141.7 million 8% year-over-year, and grew sequentially for the fourth consecutive quarter
* These financial measures are defined below under the headings “Non-GAAP Financial Measures” and “Total Recurring Contract Value.” Reconciliations of the non-GAAP measures to their most closely comparable GAAP measures are included in the tables in this release.
Stock Repurchases and Dividends
During the third quarter, NRC repurchased 618,264 shares at a weighted average price of
The Company’s Board of Directors on October 15, 2025, declared a quarterly cash dividend of
Earnings Call Information
The company will be hosting a conference call to discuss the financial results on Tuesday, October 28, 2025, at 4:00 p.m. ET. A live webcast and replay of the call will be available on the NRC Health Investor Relations website at nrchealth.com/investor-relations.
About NRC Health
For more than 40 years, NRC Health (NASDAQ: NRC) has led the charge to humanize healthcare and support organizations in their understanding of each unique individual. NRC Health’s commitment to Human Understanding® helps leading healthcare systems get to know each person they serve not as point-in-time insights, but as an ongoing relationship. Guided by its uniquely empathic heritage, NRC Health’s patient-focused approach, unmatched market research, and emphasis on consumer preferences are transforming the healthcare experience, leading to strong outcomes for patients and health systems. For more information, email info@nrchealth.com, or visit www.nrchealth.com.
Total Recurring Contract Value
Total Recurring Contract Value, or TRCV, is a measure of revenue expected under our renewable contracts for their respective annual renewal periods and is viewed by management as a projection of our subscription revenue for the next 12-month period.
Non-GAAP Financial Measures
In addition to consolidated GAAP financial measures, NRC Health reviews various non-GAAP financial measures that management believes to be important in the evaluation of its operating results and performance, including “Adjusted Net Income,” “Adjusted Earnings per Share,” and “Adjusted EBITDA.” Reconciliations of GAAP to non-GAAP financial information are provided later in this release. NRC Health believes Adjusted Net Income, Adjusted Earnings per Share, and Adjusted EBITDA are helpful supplemental measures to assist management and investors in evaluating the Company’s operating results as (i) they exclude certain items that are unusual in nature or whose fluctuation from period to period do not necessarily correspond to changes in the operations of NRC Health’s business, and (ii) the exclusion of non-cash stock compensation is useful for investors applying certain valuation metrics and is consistent with the leverage ratio for our credit facility. Adjusted Net Income represents net income adjusted to add back certain non-recurring executive compensation and non-cash stock compensation and the related tax. Adjusted EBITDA represents net income before interest, taxes, depreciation, amortization and certain non-recurring executive compensation and non-cash stock compensation items. There is no comprehensive, authoritative guidance for the presentation of such non-GAAP information, which is only meant to supplement GAAP results by providing additional information that management utilizes to assess performance.
Forward-Looking Statements
This press release contains certain statements that may be considered forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, and such statements are subject to the safe harbor created by those sections and the Private Securities Litigation Reform Act of 1995, as amended. Such statements may be identified by their use of terms or phrases such as “believes,” “expect,” “focus,” “potential,” “will,” derivations thereof, and similar terms and phrases. In this press release, the statements related to future dividends, share repurchases, and revenue are forward-looking statements. Forward-looking statements are based upon the current beliefs and expectations of our management and are inherently subject to risks and uncertainties, some of which cannot be predicted or quantified, which could cause future events and actual results to differ materially from those set forth in, contemplated by, or underlying the forward-looking statements, including those risks and uncertainties as set forth in the Risk Factors section of our Annual Report on Form 10-K for the year ended December 31, 2024, and various disclosures in our press releases, stockholder reports, and other filings with the Securities and Exchange Commission. We disclaim any obligation to update or revise any forward-looking statements to reflect actual results or changes in the factors affecting the forward-looking information.
NATIONAL RESEARCH CORPORATION AND SUBSIDIARY Unaudited Condensed Consolidated Statements of Income (In thousands, except per share data) |
||||||||||||||||
|
|
Three months ended
|
|
|
Nine months ended
|
|||||||||||
|
|
2025 |
|
|
2024 |
|
|
2025 |
|
|
2024 |
|||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Revenue |
|
$ |
34,608 |
|
|
$ |
35,819 |
|
|
$ |
102,196 |
|
|
$ |
106,154 |
|
Operating expenses: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Direct |
|
|
12,404 |
|
|
|
15,305 |
|
|
|
38,436 |
|
|
|
42,583 |
|
Selling, general and administrative |
|
|
12,271 |
|
|
|
10,988 |
|
|
|
40,360 |
|
|
|
33,459 |
|
Depreciation and amortization |
|
|
2,195 |
|
|
|
1,546 |
|
|
|
5,479 |
|
|
|
4,506 |
|
Total operating expenses |
|
|
26,870 |
|
|
|
27,839 |
|
|
|
84,275 |
|
|
|
80,548 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Operating income |
|
|
7,738 |
|
|
|
7,980 |
|
|
|
17,921 |
|
|
|
25,606 |
|
Other income (expense): |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Interest income |
|
|
41 |
|
|
|
34 |
|
|
|
82 |
|
|
|
103 |
|
Interest expense |
|
|
(1,461 |
) |
|
|
(706 |
) |
|
|
(3,393 |
) |
|
|
(1,866 |
) |
Other, net |
|
|
(45 |
) |
|
|
(12 |
) |
|
|
(34 |
) |
|
|
(28 |
) |
Total other expense |
|
|
(1,465 |
) |
|
|
(684 |
) |
|
|
(3,345 |
) |
|
|
(1,791 |
) |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Income before income taxes |
|
|
6,273 |
|
|
|
7,296 |
|
|
|
14,576 |
|
|
|
23,815 |
|
Provision for income taxes |
|
|
2,151 |
|
|
|
1,608 |
|
|
|
4,774 |
|
|
|
5,592 |
|
Net income |
|
$ |
4,122 |
|
|
$ |
5,688 |
|
|
$ |
9,802 |
|
|
$ |
18,223 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Earnings per share of common stock: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Basic |
|
$ |
0.18 |
|
|
$ |
0.24 |
|
|
$ |
0.43 |
|
|
$ |
0.76 |
|
Diluted |
|
$ |
0.18 |
|
|
$ |
0.24 |
|
|
$ |
0.43 |
|
|
$ |
0.76 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Weighted average shares and share equivalents outstanding: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Basic |
|
|
22,130 |
|
|
|
23,721 |
|
|
|
22,584 |
|
|
|
23,820 |
|
Diluted |
|
|
22,130 |
|
|
|
23,745 |
|
|
|
22,590 |
|
|
|
23,868 |
|
NATIONAL RESEARCH CORPORATION AND SUBSIDIARY Condensed Consolidated Balance Sheets (Dollars in thousands, except share amounts and par value) |
||||||||
|
|
September 30, 2025 |
|
December 31, 2024 |
||||
|
(unaudited) |
|
|
|
|
|||
Assets |
|
|
|
|
|
|
|
|
Current assets: |
|
|
|
|
|
|
|
|
Cash and cash equivalents |
|
$ |
2,219 |
|
|
$ |
4,233 |
|
Accounts receivable, net |
|
|
12,749 |
|
|
|
11,054 |
|
Other current assets |
|
|
5,433 |
|
|
|
4,313 |
|
Total current assets |
|
|
20,401 |
|
|
|
19,600 |
|
|
|
|
|
|
|
|
|
|
Property and equipment, net |
|
|
41,413 |
|
|
|
38,269 |
|
Goodwill |
|
|
66,152 |
|
|
|
66,152 |
|
Other, net |
|
|
7,753 |
|
|
|
8,518 |
|
Total assets |
|
$ |
135,719 |
|
|
$ |
132,539 |
|
|
|
|
|
|
|
|
|
|
Liabilities and Shareholders’ Equity |
|
|
|
|
|
|
|
|
Current liabilities: |
|
|
|
|
|
|
|
|
Current portion of notes payable, net of unamortized debt issuance costs |
|
$ |
4,012 |
|
|
$ |
4,789 |
|
Accounts payable and accrued expenses |
|
|
4,994 |
|
|
|
6,285 |
|
Accrued compensation |
|
|
7,124 |
|
|
|
4,774 |
|
Deferred revenue |
|
|
17,814 |
|
|
|
15,786 |
|
Dividends payable |
|
|
2,698 |
|
|
|
2,770 |
|
Other current liabilities |
|
|
1,924 |
|
|
|
1,454 |
|
Total current liabilities |
|
|
38,566 |
|
|
|
35,858 |
|
|
|
|
|
|
|
|
|
|
Notes payable, net of current portion and unamortized debt issuance costs |
|
|
76,025 |
|
|
|
57,895 |
|
Other non-current liabilities |
|
|
6,814 |
|
|
|
7,502 |
|
Total liabilities |
|
|
121,405 |
|
|
|
101,255 |
|
|
|
|
|
|
|
|
|
|
Shareholders’ equity: |
|
|
|
|
|
|
|
|
Preferred stock, |
|
|
-- |
|
|
|
-- |
|
Common stock, |
|
|
32 |
|
|
|
31 |
|
Additional paid-in capital |
|
|
181,783 |
|
|
|
180,249 |
|
Retained earnings (accumulated deficit) |
|
|
(15,470 |
) |
|
|
(17,064 |
) |
Treasury stock |
|
|
(152,031 |
) |
|
|
(131,932 |
) |
Total shareholders’ equity |
|
$ |
14,314 |
|
|
|
31,284 |
|
Total liabilities and shareholders’ equity |
|
$ |
135,719 |
|
|
$ |
132,539 |
|
NATIONAL RESEARCH CORPORATION AND SUBSIDIARY Condensed Consolidated Statements of Cash Flows (In thousands, unaudited) |
||||||||||||||||||||
|
|
Three months ended |
|
|
Nine months ended |
|||||||||||||||
|
|
September 30, |
|
|
September 30, |
|||||||||||||||
|
|
2025 |
|
2024 |
|
|
2025 |
|
2024 |
|||||||||||
Cash flows from operating activities: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Net income |
|
$ |
4,122 |
|
|
$ |
5,688 |
|
|
$ |
9,802 |
|
|
$ |
18,223 |
|
||||
Adjustments to reconcile net income to net cash provided by operating activities: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Depreciation and amortization |
|
|
2,195 |
|
|
|
1,546 |
|
|
|
5,479 |
|
|
|
4,506 |
|
||||
Deferred income taxes |
|
|
(49 |
) |
|
|
17 |
|
|
(80 |
) |
|
|
(118 |
) |
|||||
Reserve for uncertain tax positions |
|
|
(45 |
) |
|
|
72 |
|
|
|
103 |
|
|
|
211 |
|
||||
Non-cash share-based compensation expense |
|
|
925 |
|
|
|
189 |
|
|
1,403 |
|
|
|
96 |
|
|||||
Change in fair value of contingent consideration |
|
|
49 |
|
|
|
23 |
|
|
|
131 |
|
|
|
23 |
|
||||
Loss on extinguishment of debt |
|
|
- |
|
|
|
- |
|
|
|
67 |
|
|
|
- |
|
||||
Amortization of debt issuance costs |
|
|
28 |
|
|
|
11 |
|
|
|
75 |
|
|
|
29 |
|
||||
Net changes in assets and liabilities: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Trade accounts receivable |
|
|
(332 |
) |
|
|
(569 |
) |
|
|
(1,694 |
) |
|
|
1,752 |
|
||||
Prepaid expenses and other current and noncurrent assets |
|
|
1,794 |
|
|
207 |
|
|
(1,021 |
) |
|
|
91 |
|
||||||
Deferred contract costs, net |
|
|
(348 |
) |
|
|
(45 |
) |
|
|
(359 |
) |
|
|
212 |
|
||||
Operating lease assets and liabilities, net |
|
|
13 |
|
|
47 |
|
|
(40 |
) |
|
|
9 |
|
||||||
Accounts payable |
|
|
(91 |
) |
|
|
567 |
|
|
|
66 |
|
|
|
599 |
|
||||
Accrued expenses, wages and bonuses |
|
|
1,478 |
|
|
|
151 |
|
|
|
2,146 |
|
|
|
1,760 |
|
||||
Income taxes receivable and payable |
|
|
1,896 |
|
|
(362 |
) |
|
|
1,246 |
|
|
|
(706 |
) |
|||||
Deferred revenue |
|
|
2,129 |
|
|
1,880 |
|
|
1,947 |
|
|
|
1,559 |
|
||||||
Net cash provided by operating activities |
|
|
13,764 |
|
|
|
9,422 |
|
|
|
19,271 |
|
|
|
28,246 |
|
||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Cash flows from investing activities: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Purchases of property and equipment |
|
|
(3,589 |
) |
|
|
(1,596 |
) |
|
|
(9,585 |
) |
|
|
(11,004 |
) |
||||
Acquisitions, net of cash acquired |
|
|
- |
|
|
|
(4,833 |
) |
|
|
- |
|
|
|
(4,833 |
) |
||||
Net cash used in investing activities |
|
|
(3,589 |
) |
|
|
(6,429 |
) |
|
|
(9,585 |
) |
|
|
(15,837 |
) |
||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Cash flows from financing activities: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Borrowings on notes payable |
|
|
- |
|
|
|
17,000 |
|
|
|
47,681 |
|
|
|
17,000 |
|
||||
Payments on notes payable |
|
|
(947 |
) |
|
|
(1,563 |
) |
|
|
(30,393 |
) |
|
|
(5,044 |
) |
||||
Borrowings on revolving loan |
|
|
5,000 |
|
|
|
15,500 |
|
|
|
33,000 |
|
|
|
39,000 |
|
||||
Payments on revolving loan |
|
|
(5,000 |
) |
|
|
(19,500 |
) |
|
|
(33,003 |
) |
|
|
(34,000 |
) |
||||
Payment of debt issuance costs |
|
|
- |
|
|
(37 |
) |
|
|
(135 |
) |
|
|
(37 |
) |
|||||
Payments on finance lease obligations |
|
|
(2 |
) |
|
|
(4 |
) |
|
|
(7 |
) |
|
|
(19 |
) |
||||
Proceeds from the exercise of share-based awards |
|
|
- |
|
|
|
- |
|
|
|
132 |
|
|
|
- |
|
||||
Payment of payroll tax withholdings on share-based awards exercised |
|
|
- |
|
|
|
- |
|
|
- |
|
|
|
(317 |
) |
|||||
Payment of acquisition contingent consideration |
|
|
(236 |
) |
|
|
- |
|
|
|
(516 |
) |
|
|
- |
|
||||
Repurchase of shares for treasury |
|
|
(9,269 |
) |
|
|
(8,548 |
) |
|
|
(20,179 |
) |
|
|
(23,548 |
) |
||||
Payment of dividends on common stock |
|
|
(2,776 |
) |
|
|
(2,865 |
) |
|
|
(8,280 |
) |
|
|
(8,636 |
) |
||||
Net cash provided by (used in) financing activities |
|
|
(13,230 |
) |
|
|
(17 |
) |
|
|
(11,700 |
) |
|
|
(15,601 |
) |
||||
Change in cash and cash equivalents |
|
|
(3,055) |
|
|
|
2,976 |
|
|
(2,014) |
|
|
|
(3,192 |
) |
|||||
Cash and cash equivalents at beginning of period |
|
|
5,274 |
|
|
|
485 |
|
|
|
4,233 |
|
|
|
6,653 |
|
||||
Cash and cash equivalents at end of period |
|
$ |
2,219 |
|
|
$ |
3,461 |
|
|
$ |
2,219 |
|
|
$ |
3,461 |
|
||||
NATIONAL RESEARCH CORPORATION AND SUBSIDIARY Reconciliation of GAAP Net Income to Adjusted Net Income (In thousands, except per share data, unaudited) |
||||||||||||||||
|
|
Three months ended September 30 |
|
|
Nine months ended September 30 |
|||||||||||
|
|
2025 |
|
2024 |
|
|
2025 |
|
|
2024 |
||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Net income |
|
$ |
4,122 |
|
|
$ |
5,688 |
|
|
$ |
9,802 |
|
|
$ |
18,233 |
|
Add back: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Non-recurring executive compensation |
|
|
- |
|
|
|
- |
|
|
|
6,640 |
|
|
|
- |
|
Tax on non-recurring executive compensation |
|
|
- |
|
|
|
- |
|
|
|
(468 |
) |
|
|
- |
|
Non-cash stock compensation |
|
|
925 |
|
|
|
189 |
|
|
|
1,403 |
|
|
|
96 |
|
Tax on stock compensation |
|
|
(39 |
) |
|
|
(46 |
) |
|
|
(60 |
) |
|
|
(24 |
) |
Adjusted net income |
|
$ |
5,008 |
|
|
$ |
5,831 |
|
|
$ |
17,317 |
|
|
$ |
18,295 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Earnings per share of common stock: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Basic |
|
$ |
0.18 |
|
|
$ |
0.24 |
|
|
$ |
0.43 |
|
|
$ |
0.76 |
|
Diluted |
|
$ |
0.18 |
|
|
$ |
0.24 |
|
|
$ |
0.43 |
|
|
$ |
0.76 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Adjusted earnings per share of common stock: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Basic |
|
$ |
0.23 |
|
|
$ |
0.25 |
|
|
$ |
0.77 |
|
|
$ |
0.77 |
|
Diluted |
|
$ |
0.23 |
|
|
$ |
0.25 |
|
|
$ |
0.77 |
|
|
$ |
0.77 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Weighted average shares and share equivalents outstanding: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Basic |
|
|
22,130 |
|
|
|
23,721 |
|
|
|
22,584 |
|
|
|
23,820 |
|
Diluted |
|
|
22,130 |
|
|
|
23,745 |
|
|
|
22,590 |
|
|
|
23,868 |
|
NATIONAL RESEARCH CORPORATION AND SUBSIDIARY Reconciliation of GAAP Net Income to Adjusted EBITDA (In thousands, unaudited) |
|||||||||||||||||||
|
|
Three months ended September 30, |
|
|
Nine months ended September 30, |
||||||||||||||
|
|
2025 |
|
|
2024 |
|
|
2025 |
|
|
2024 |
||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Net income |
|
$ |
4,122 |
|
|
|
$ |
5,688 |
|
|
|
$ |
9,802 |
|
|
|
$ |
18,223 |
|
Add back: |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
||||
Interest expense |
|
|
1,461 |
|
|
|
|
706 |
|
|
|
|
3,393 |
|
|
|
|
1,866 |
|
Income taxes |
|
|
2,151 |
|
|
|
|
1,608 |
|
|
|
|
4,774 |
|
|
|
|
5,592 |
|
Depreciation and amortization |
|
|
2,195 |
|
|
|
|
1,546 |
|
|
|
|
5,479 |
|
|
|
|
4,506 |
|
Non-recurring executive compensation |
|
|
- |
|
|
|
|
- |
|
|
|
|
6,640 |
|
|
|
|
- |
|
Non-cash stock compensation |
|
|
925 |
|
|
|
|
189 |
|
|
|
|
1,403 |
|
|
|
|
96 |
|
Adjusted EBITDA |
|
$ |
10,854 |
|
|
|
$ |
9,737 |
|
|
|
$ |
31,491 |
|
|
|
$ |
30,283 |
|
Adjusted EBITDA margin |
|
|
31.4 |
% |
|
|
|
27.2 |
% |
|
|
|
30.8 |
% |
|
|
|
28.5 |
% |
View source version on businesswire.com: https://www.businesswire.com/news/home/20251027264464/en/
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Source: NRC Health
