U.S. Department of Homeland Security Chooses ServiceNow to Manage COVID-19 Vaccine Distributions

Rhea-AI Summary

ServiceNow (NYSE: NOW) announces its partnership with the U.S. Department of Homeland Security (DHS) to support the vaccination of 240,000 employees through "Operation Vaccinate Our Workforce" (Operation VOW). Over 38,000 employees have been vaccinated within a month, with an additional 25,000 scheduled for their first dose, marking a 21% increase in vaccinated frontline workers. ServiceNow’s Self-Service Portal and vaccine management solutions facilitate appointment bookings and notifications, enhancing the vaccination process.

Positive

• Partnership with DHS for vaccinating 240,000 employees through Operation VOW.
• Over 38,000 vaccinations completed and 25,000 scheduled within a month.
• 21% increase in vaccinated frontline workers since operation initiation.
• ServiceNow's platform streamlines vaccination notifications, aiding over 160,000 employees.

Negative

• None.

ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, announced today that the U.S. Department of Homeland Security (DHS) is using ServiceNow’s platform to quickly and efficiently vaccinate the DHS’ 240,000 employees as part of “Operation Vaccinate Our Workforce” (Operation VOW). Operation VOW accelerates the voluntary vaccination process for DHS frontline employees through an inter-agency agreement with the Veterans Health Administration for inoculations to occur at VA facilities.

Since the Operation VOW vaccination initiative began just over a month ago, more than 38,000 DHS employees have been vaccinated and 25,000 others who opted-in are in line to receive their first dose. This represents more than a 21 percent increase in the level of vaccinated frontline workers since Operation VOW was stood up.

As vaccine distribution is managed at the state level, the rate in which COVID-19 vaccines are administered may vary for DHS employees, depending on their location. ServiceNow’s Self-Service Portal delivers tailored experiences for all DHS employees, helping them gain greater visibility into the process.

ServiceNow’s vaccine management solutions allow individuals to opt in or out of getting a COVID-19 vaccine and keeps those who do express interest apprised of the latest information, such as the best location options for receiving walk-up vaccinations. DHS has also enabled geolocation services within the Now Platform to provide targeted information, such as nearest vaccine clinic, based on location. Within 24 hours, more than 160,000 DHS employees received vaccine notifications from ServiceNow.

“To achieve the vaccination goals set forth by the Biden Administration, it is critical that federal agencies are equipped with the right tools that allow essential government employees to receive COVID-19 vaccinations quickly and at scale,” said Steve Walters, Vice President, Federal, ServiceNow. “The U.S. Department of Homeland Security has successfully used ServiceNow’s vaccine management solutions to ensure more than 240,000 employees have the tools they need to find information and directly book COVID-19 vaccination appointments.”

ServiceNow continues to update its vaccine management solutions to meet the unique needs of its federal customers and accelerate the rate in which vaccines are converted to vaccinations for government employees.

About ServiceNow:

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210317005317/en/

FAQ

What is Operation Vaccinate Our Workforce by ServiceNow?

Operation Vaccinate Our Workforce is an initiative in partnership with DHS to vaccinate 240,000 employees efficiently.

How many DHS employees have been vaccinated through ServiceNow's platform?

Over 38,000 DHS employees have been vaccinated within a month of starting Operation VOW.

What percentage of DHS frontline workers are vaccinated as per the latest report?

There has been a 21% increase in vaccinated frontline workers since the launch of Operation VOW.

How does ServiceNow's platform assist DHS employees in the vaccination process?

ServiceNow's platform provides a Self-Service Portal for appointment bookings and tailored notifications for vaccine information.

What is the stock symbol for ServiceNow?

The stock symbol for ServiceNow is NOW.