Cisco and ServiceNow Partner to Simplify and Secure AI Adoption for Businesses at Scale
Cisco (NASDAQ: CSCO) and ServiceNow have announced an expanded partnership to facilitate secure AI adoption for enterprises. The collaboration will integrate Cisco's AI Defense capabilities with ServiceNow's Security Operations (SecOps) to provide comprehensive AI risk management and governance.
The partnership aims to address new security challenges posed by enterprise AI adoption through integrated platforms spanning infrastructure and workflows. Key features of the integration include:
- AI workload and model discovery
- Automated vulnerability assessments
- Real-time protection for AI applications
- Enhanced security operations center investigations
- AI organizational compliance mapping
Initial field trials are commencing soon, with the integration expected to be available to mutual customers in the second half of 2025. This collaboration builds upon their seven-year partnership history, with additional integrations planned for later in 2025.
Cisco (NASDAQ: CSCO) e ServiceNow hanno annunciato un ampliamento della loro collaborazione per facilitare l'adozione sicura dell'IA nelle imprese. La partnership integrerà le capacità di difesa AI di Cisco con le operazioni di sicurezza (SecOps) di ServiceNow per offrire una gestione completa dei rischi e della governance dell'IA.
L'obiettivo della collaborazione è affrontare le nuove sfide di sicurezza derivanti dall'adozione dell'IA aziendale attraverso piattaforme integrate che coprono infrastruttura e flussi di lavoro. Le principali caratteristiche dell'integrazione includono:
- Individuazione dei carichi di lavoro e dei modelli di IA
- Valutazioni automatizzate delle vulnerabilità
- Protezione in tempo reale per le applicazioni IA
- Indagini potenziate nei centri operativi di sicurezza
- Mappe di conformità organizzativa per l'IA
I primi test sul campo inizieranno a breve, con l'integrazione che sarà disponibile per i clienti comuni nella seconda metà del 2025. Questa collaborazione si basa su una partnership di sette anni, con ulteriori integrazioni previste per la fine del 2025.
Cisco (NASDAQ: CSCO) y ServiceNow han anunciado una ampliación de su colaboración para facilitar la adopción segura de la IA en las empresas. La colaboración integrará las capacidades de defensa de IA de Cisco con las Operaciones de Seguridad (SecOps) de ServiceNow para ofrecer una gestión integral de riesgos y gobernanza de IA.
La alianza busca abordar los nuevos desafíos de seguridad que plantea la adopción empresarial de IA mediante plataformas integradas que abarcan infraestructura y flujos de trabajo. Las características clave de la integración incluyen:
- Descubrimiento de cargas de trabajo y modelos de IA
- Evaluaciones automatizadas de vulnerabilidades
- Protección en tiempo real para aplicaciones de IA
- Investigaciones mejoradas en centros de operaciones de seguridad
- Mapeo de cumplimiento organizacional de IA
Las primeras pruebas de campo comenzarán pronto, y se espera que la integración esté disponible para clientes comunes en la segunda mitad de 2025. Esta colaboración se basa en una alianza de siete años, con integraciones adicionales previstas para finales de 2025.
Cisco (NASDAQ: CSCO)와 ServiceNow가 기업의 안전한 AI 도입을 지원하기 위해 파트너십을 확장했다고 발표했습니다. 이번 협력은 Cisco의 AI 방어 기능과 ServiceNow의 보안 운영(SecOps)을 통합하여 포괄적인 AI 위험 관리 및 거버넌스를 제공할 예정입니다.
이 파트너십은 인프라와 워크플로우를 아우르는 통합 플랫폼을 통해 기업 AI 도입에 따른 새로운 보안 문제를 해결하는 것을 목표로 합니다. 통합의 주요 기능은 다음과 같습니다:
- AI 작업 부하 및 모델 탐지
- 자동 취약점 평가
- AI 애플리케이션 실시간 보호
- 보안 운영 센터 조사 강화
- AI 조직 준수 매핑
초기 현장 시험이 곧 시작되며, 통합 기능은 2025년 하반기에 양사 고객에게 제공될 예정입니다. 이번 협력은 7년간의 파트너십을 기반으로 하며, 2025년 말에는 추가 통합도 계획되어 있습니다.
Cisco (NASDAQ : CSCO) et ServiceNow ont annoncé un partenariat élargi pour faciliter l'adoption sécurisée de l'IA par les entreprises. Cette collaboration intégrera les capacités de défense IA de Cisco aux opérations de sécurité (SecOps) de ServiceNow afin d'offrir une gestion complète des risques et de la gouvernance de l'IA.
Le partenariat vise à relever les nouveaux défis de sécurité posés par l’adoption de l’IA en entreprise via des plateformes intégrées couvrant l’infrastructure et les flux de travail. Les principales fonctionnalités de cette intégration comprennent :
- Découverte des charges de travail et modèles IA
- Évaluations automatisées des vulnérabilités
- Protection en temps réel des applications IA
- Enquêtes renforcées dans les centres d’opérations de sécurité
- Cartographie de la conformité organisationnelle IA
Les premiers essais sur le terrain débuteront bientôt, l’intégration devant être disponible pour les clients communs au second semestre 2025. Cette collaboration s’appuie sur une relation de partenariat de sept ans, avec d’autres intégrations prévues pour la fin 2025.
Cisco (NASDAQ: CSCO) und ServiceNow haben eine erweiterte Partnerschaft angekündigt, um die sichere Einführung von KI in Unternehmen zu erleichtern. Die Zusammenarbeit wird Ciscos KI-Abwehrfähigkeiten mit ServiceNows Security Operations (SecOps) integrieren, um ein umfassendes KI-Risikomanagement und Governance bereitzustellen.
Das Ziel der Partnerschaft ist es, neue Sicherheitsherausforderungen durch die Einführung von KI in Unternehmen über integrierte Plattformen, die Infrastruktur und Arbeitsabläufe abdecken, zu bewältigen. Zu den Hauptmerkmalen der Integration gehören:
- Erkennung von KI-Arbeitslasten und Modellen
- Automatisierte Schwachstellenbewertungen
- Echtzeitschutz für KI-Anwendungen
- Erweiterte Untersuchungen im Security Operations Center
- Mapping der KI-Organisationskonformität
Die ersten Feldversuche beginnen in Kürze, und die Integration wird voraussichtlich in der zweiten Hälfte des Jahres 2025 für gemeinsame Kunden verfügbar sein. Diese Zusammenarbeit baut auf einer siebenjährigen Partnerschaft auf, mit weiteren Integrationen, die für Ende 2025 geplant sind.
- Strategic partnership expansion into high-growth AI security market
- New revenue stream through AI security integration products
- Leverages existing customer base for cross-selling opportunities
- Integration not available until second half of 2025
- Success dependent on customer adoption of AI technologies
- Competitive market with other security vendors likely offering similar solutions
Insights
Cisco-ServiceNow AI security partnership enhances enterprise offerings but shows immediate financial impact with H2 2025 deployment timeline.
The strategic partnership between Cisco and ServiceNow represents a calculated positioning in the rapidly evolving AI security marketplace. This collaboration directly addresses the significant governance and security challenges enterprises face during AI adoption, which traditional cybersecurity solutions don't adequately cover.
The integration combines Cisco's infrastructure and security expertise with ServiceNow's workflow automation capabilities to create a more cohesive security approach specifically designed for AI applications. The partnership builds upon seven years of established collaboration between the companies, indicating this is an evolution rather than a revolutionary new direction.
What's technically significant is the comprehensive framework addressing five key aspects of AI security: visibility into AI workloads, vulnerability management, real-time protection through guardrails, incident response capabilities, and governance mapping to compliance requirements. This aligns with market research showing security practitioners spend
The timing of this announcement suggests strategic positioning rather than immediate market impact. With initial field trials just beginning and general availability not expected until the second half of 2025, any financial benefits will be delayed. The partnership addresses multiple AI deployment scenarios—internal applications, commercial SaaS platforms, and unsanctioned AI tools—reflecting the heterogeneous nature of enterprise AI adoption.
For Cisco, this partnership extends their security capabilities into the growing AI governance space while leveraging ServiceNow's strong position in IT workflow automation, potentially creating cross-selling opportunities for both companies' existing customer bases.
Cisco-ServiceNow integration creates comprehensive AI security framework addressing critical visibility and governance gaps, but with delayed implementation timeline.
The technical integration between Cisco AI Defense and ServiceNow represents a significant advancement in securing enterprise AI implementations. Traditional security approaches have struggled to address the unique challenges of AI applications, particularly around visibility, runtime protection, and governance.
The partnership creates a security framework specifically tailored for AI applications with five interconnected capabilities. First, the automated discovery capabilities of Cisco AI Defense will identify AI workloads and models and map them to applications in ServiceNow, addressing the prevalent challenge of shadow AI deployments that bypass security oversight.
Second, the automated vulnerability assessments feeding directly into ServiceNow's Vulnerability Response system creates an efficient remediation workflow that could substantially reduce response times for AI-specific vulnerabilities. The real-time guardrails provided by Cisco AI Runtime Protection combined with ServiceNow Security Posture Control establishes comprehensive runtime protection specifically designed for AI applications.
Fourth, the integration of AI telemetry into ServiceNow's Security Incident Response enhances visibility for security operations centers investigating potential threats. Finally, the governance capabilities allow mapping of Cisco AI Defense controls to compliance standards in ServiceNow's Integrated Risk Management platform, establishing a compliance framework for AI applications.
What's particularly valuable is the solution's coverage across various deployment models—internal applications, commercial SaaS platforms, and unsanctioned AI. However, with availability not expected until the second half of 2025, organizations will need interim solutions to address immediate AI security concerns.
News Summary:
- Cisco and ServiceNow deepen partnership to ensure customers can adopt and scale AI securely and efficiently.
- Companies will bring portfolios closer together to help enterprises evolve their organizations as they embrace AI.
- First planned integration will tackle AI security and risk with Cisco AI Defense and ServiceNow's Security Operations (SecOps), enabling customers to streamline how they protect and govern AI applications.
"Customers are searching for simplified solutions that not only address the complexity of the technology but also offer simplified workflows that will make innovation actionable," said Scott Crawford, Research Director for Information Security with S&P Global Market Intelligence 451 Research. "Respondents to a recent 451 Research survey of security practitioners1 indicated on average that they spend
The rapid proliferation of enterprise AI brings unprecedented opportunities, but also an entirely new set of risks and challenges that traditional cybersecurity and infrastructure solutions don't address. As AI applications begin to quickly reshape organizations' business practices, the underlying infrastructure, security frameworks, team workflows and governance requirements must change just as quickly. Rigorous management and monitoring of AI across the organization ensures strict data governance, confidentiality, reliability, and trust. Cisco and ServiceNow together plan to provide platform-based approaches to not only solve the challenges presented by AI, but empower businesses to confidently move even faster.
"Security has been blamed for slowing technology adoption in the past, but the right approach to safety and security will actually accelerate AI adoption," said Jeetu Patel, EVP and Chief Product Officer, Cisco. "The integration of ServiceNow and Cisco AI Defense is game changing for enterprises – providing organizations with the confidence of a single source of truth for managing AI risks and compliance, even while models continuously evolve."
"AI is unlocking new frontiers for business transformation—and securing that future requires more than just reactive defenses," said Amit Zavery, president, chief product officer and chief operating officer at ServiceNow. "Through this partnership, Cisco and ServiceNow are aligning security and AI operations at the platform level. By combining Cisco's advanced AI security with ServiceNow's role as the AI control tower for the enterprise, we're helping customers operationalize trust—ensuring that AI is governed, secure, and ready to scale."
Cisco & ServiceNow: Providing end-to-end AI Security
To demonstrate the power of more integrated solutions, Cisco and ServiceNow are addressing the new set of risks businesses are contending with as they adopt and scale AI. Security teams, AI teams and governance teams can struggle to stay connected, and there traditionally isn't visibility into the AI applications or their security posture. To solve this, customers require integrated platforms that stretch across infrastructure and workflows. Customers rely on ServiceNow to streamline IT service management and enhance operational workflows through automation and integrated solutions to control risk and governance. Now with AI Defense, teams will be able to leverage these same capabilities to build programs around AI assets to ensure governance and reduce risk.
The landscape of AI adoption across organizations includes internal applications, commercial SaaS platforms, and unsanctioned AI introduced by employees. Cisco and ServiceNow will provide customers with a consistent, cohesive set of solutions for protecting AI applications and maintaining AI governance across these deployment types. The combination of Cisco AI Defense and ServiceNow SecOps is designed to provide customers:
- Visibility: Cisco AI Defense will discover AI workloads, models, and data that maps to applications and services in the ServiceNow platform.
- Vulnerability Management: Cisco AI Defense will perform automated vulnerability assessments, and findings will surface in ServiceNow Vulnerability Response (VR) where they are monitored, triaged, and addressed.
- Real-time Protection: Cisco AI Runtime Protection offers real-time guardrails for AI applications. ServiceNow Security Posture Control can identify gaps in coverage from Cisco AI run-time protection in AI applications and this data can be made available for AI vulnerability prioritization.
- Incident Response: Telemetry from AI applications will be delivered from Cisco AI Defense to ServiceNow Security Incident Response (SIR) to enhance security operations center investigations and facilitate proactive threat response.
- Governance: Customers will be able to map Cisco AI Defense controls to relevant standards in ServiceNow's Integrated Risk Management (IRM) platform so teams can measure and demonstrate AI organizational compliance.
Initial field trials are beginning soon, and mutual customers of Cisco and ServiceNow can expect to be able to take advantage of this integration in the second half of calendar year 2025. Additional integrations of Cisco and ServiceNow capabilities are planned for later in 2025.
Cisco and ServiceNow: A strategic partnership for an AI Future
Today's deepened partnership builds on the companies' seven years of established collaboration. But the demand from customers for joint solutions has never been higher. As technology becomes more complicated and AI creates opportunities to reimagine how work gets done, customers turn to their trusted partners. Cisco and ServiceNow are committed to providing customers with powerful, simplified solutions.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all. Discover more on The Newsroom and follow us on X at @Cisco.
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About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
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1 451 Research Voice of the Enterprise: Information Security, Security Operations 2024 survey
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SOURCE Cisco Systems, Inc.
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