ServiceNow Named a Leader in Omdia’s AIOps Universe Report

Rhea-AI Summary

ServiceNow (NYSE: NOW) has been recognized as a leader in the Omdia Universe report for AIOps solutions, scoring a top position for its ITOM Predictive AIOps solution with a 96% rating for solution breadth. The report highlights ServiceNow's acquisition of Loom Systems, which strengthens its holistic AIOps capabilities. Omdia praises the company's business-focused approach to IT management, leveraging integrated ITSM and ITOM solutions on a single platform to enhance performance monitoring. This recognition emphasizes ServiceNow's ongoing commitment to improving customer IT operations and business resilience.

Positive

• Recognized as a leader in AIOps solutions by Omdia.
• Scored 96% for solution breadth in the AIOps category.
• Acquisition of Loom Systems enhances AIOps capabilities.
• Integrated ITSM and ITOM solutions improve performance monitoring.

Negative

• None.

ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced that leading analyst and consulting firm Omdia named the company a leader in its Omdia Universe: Selecting an AIOps Solution, 2021–22 report. ServiceNow is recognized for being a total capability top-scorer for its ITOM Predictive AIOps solution, as well as garnering a high-scoring 96 percent for its solution breadth.

Omdia notes that ServiceNow’s acquisition of Israel-based Loom Systems makes the company “a more holistic AIOps solution provider” and a key reason why ServiceNow is able to cover “all the core capabilities/categories Omdia expects in a current AIOps solution.”

Additionally, Omdia calls attention to ServiceNow’s “business focused approach to transforming how IT is managed,” and how the company leverages the combined power of its ITSM and ITOM solutions, which are all built on a single platform. Omdia states this “enables [ServiceNow] to gather and corelate all the traditional data sources needed for performance monitoring.”

“Omdia’s recognition of ServiceNow is a great honor and validates our leadership in making user experiences more seamless in this new era of work,” said Jeff Hausman, Vice President and General Manager of Operations Management at ServiceNow. “ServiceNow’s goal is to help our customers strengthen their business resilience, regardless of the maturity of their operations or the complexity of their operating environment. Our ITOM Predictive AIOps solution continues to make proactive operations a reality, ultimately accelerating business outcomes by helping to solve IT issues before users are impacted.”

This year, ServiceNow advanced its efforts to support customers on their journey to improve IT operations by unveiling its ITOM Predictive AIOps solution with the Now Platform Quebec release. This allows organizations to enhance productivity with powerful native AI capabilities that help predict issues before they become problems and automate resolutions.

For more information on ServiceNow’s ITOM Predictive AIOps, visit: https://www.servicenow.com/products/predictive-aiops.html

Additional Information:

• For more information on the significance of this recognition, see this blog post here: https://blogs.servicenow.com/2021/servicenow-a-leader-in-omdia-aiops-report.html
• A complimentary copy of the report is available here: https://www.servicenow.com/lpayr/omdia-names-servicenow-leader-in-aiops.html

About ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210708005102/en/

FAQ

What recognition did ServiceNow receive in 2021?

ServiceNow was named a leader in the Omdia Universe report for AIOps solutions.

What score did ServiceNow achieve for solution breadth?

ServiceNow received a high score of 96% for its solution breadth.

How does the acquisition of Loom Systems affect ServiceNow?

The acquisition makes ServiceNow a more holistic AIOps solution provider.

What is the focus of ServiceNow's ITOM Predictive AIOps solution?

The solution aims to enhance IT operations by predicting issues before they become problems.

What is the significance of Omdia's recognition for ServiceNow?

It validates ServiceNow's leadership in creating seamless user experiences in IT management.