ServiceNow Named a Leader in Digital Process Automation

Rhea-AI Summary

ServiceNow (NYSE: NOW) has been recognized as a Leader in the Forrester Wave™: Digital Process Automation, Q4 2021, achieving top scores in vision and strategy. This accolade highlights its Creator Workflows platform, designed to enhance innovation through low-code automation. The platform integrates robotic process automation (RPA) to optimize mission-critical processes, thereby increasing efficiency and user experience. Additionally, ServiceNow's partnership with Celonis aims to further boost process optimization, supporting customers in their digital transformation journeys.

Positive

• ServiceNow named a Leader in Forrester Wave™: Digital Process Automation, Q4 2021.
• Achieved highest scores in vision and strategy in the DPA category.
• Creator Workflows platform enhances innovation and efficiency with low-code solutions.
• Partnership with Celonis aims to improve process optimization capabilities.

Negative

• None.

ServiceNow received highest possible scores in both vision and strategy and planned enhancements criteria

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, has been named a Leader in the Forrester Wave™: Digital Process Automation (DPA), Q4 2021. ServiceNow attributes this recognition to its Creator Workflows, which offers a dedicated digital process automation platform for customers looking to drive innovation at speed using low-code.

According to the report, “Low-code vendors have recognized the importance of process automation as critical functionality and ServiceNow is among the leaders in addressing it… ServiceNow shines in areas that are critical to low-code development platforms like all aspects of user experience development tools, integration and security, and also has strong AI capabilities.”

“In today's business climate, organizations need to be able to transform fast. And in order to do so, they need agile ways to serve people and help work flow better,” said Josh Kahn, SVP of Creator Workflow Products at ServiceNow. “With our low-code solution and process automation capabilities, ServiceNow’s Creator Workflows offers a modern approach to digital process automation to capitalize on the opportunity organizations have today.”

Built on the Now Platform, ServiceNow Creator Workflows incorporates low-code, integration, and robotic process automation (RPA) to enable customers to:

• Automate mission-critical processes with ease
• Empower process developers to automate fast
• Drive efficiency through automation of mundane work and integration of key systems

In October of this year, ServiceNow announced a strategic partnership with Celonis to help customers more deeply understand how work moves across the enterprise and apply those insights to accelerate digital innovation and help predict how to make work better. This investment and partnership will continue to enhance ServiceNow’s process optimization capabilities, which in turn will accelerate its customer’s digital transformation efforts.

Additional Information:

• For more information on ServiceNow’s Creator Workflows solutions, visit: https://www.servicenow.com/workflows/creator-workflows.html
• A complimentary copy of the Forrester DPA Wave report is available here.

About ServiceNow:

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. For more information, visit: www.servicenow.com.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211215005165/en/

Jacqueline Velasco

408-561-1937

press@servicenow.com

Source: ServiceNow

FAQ

What recognition did ServiceNow receive in Q4 2021?

ServiceNow was named a Leader in the Forrester Wave™: Digital Process Automation.

What is the purpose of ServiceNow's Creator Workflows?

Creator Workflows is designed to drive innovation through low-code digital process automation.

What are the benefits of ServiceNow's partnership with Celonis?

The partnership enhances process optimization and supports digital transformation efforts for customers.

What platform underpins ServiceNow's Creator Workflows?

Creator Workflows is built on the Now Platform, incorporating low-code and robotic process automation.