NICE Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) announced a partnership with Tele-Centre Services Pte Ltd, a Singapore-based BPO provider, to enhance agent satisfaction and business compliance through NICE Interaction Analytics. This collaboration aims to leverage data-driven insights to improve customer experiences and automate quality management. During a proof of concept, NICE demonstrated significant value by revealing insights that could transform customer interactions. This initiative positions Tele-Centre to elevate its service offering and strengthen its market position.

NICE Actimize has been awarded “Anti-Fraud Product of the Year” at the Risk Technology Awards 2022 for its integrated fraud management platform, IFM-X. This platform offers real-time fraud prevention that adapts to new threats, addressing challenges of digital transformation in financial services. It enables financial institutions to balance fraud detection with a frictionless customer experience. Judges praised its innovative use of dark web data and strategies for emerging fraud risks.

NICE (Nasdaq: NICE) has been named a Leader in the 2022 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the eighth consecutive year, placing furthest for Completeness of Vision. This evaluation highlights NICE's commitment to exceptional customer experience across industries, utilizing its CXone platform, which integrates AI, analytics, and digital self-service. This recognition reinforces NICE's ongoing innovation and leadership in the CX market.

NICE Actimize has partnered with Olivetree Financial, a UK-based broker, to enhance market surveillance and compliance capabilities using its SURVEIL-X Markets Surveillance solution. The collaboration aims to monitor over 15 market abuse typologies across various asset classes such as equities and fixed income, ensuring regulatory compliance and reducing potential fines. NICE Actimize’s solution promises advanced analytics and integrated case management to improve trading integrity and operational efficiency, reflecting its commitment to supporting financial institutions in navigating complex regulatory challenges.

NICE has been recognized as a leader in the Omdia Customer Engagement Platforms, 2022-23 research report, achieving top scores for solution innovation. The report highlights NICE's cloud-native platform, CXone, which excels in functionality and customer satisfaction (score of 9 out of 10). Key features include universal AI models, a focus on conversational self-service, and a robust open cloud platform. This leadership recognition emphasizes NICE's commitment to enhancing customer experiences and supporting organizations in navigating evolving customer expectations, solidifying its market position.

NICE reported second quarter 2022 total revenues of $530.6 million, marking a 16.1% year-over-year growth. Cloud revenue rose by 27.9% to $311.4 million. Gross margin improved to 68.9% and operating income surged 30.7%$84.7 million. Net income increased to $65.6 million, reflecting a 12.4% net income margin. The company raised its full year 2022 revenue guidance to a range of $2,168 million to $2,188 million and EPS guidance to $7.33 to $7.53. CEO Barak Eilam highlighted the strategic focus on cloud solutions, positioning NICE for continued growth.

NICE has expanded its partnership with Microsoft, achieving Top Tier status in Azure IP Co-sell. This collaboration aims to enhance customer experiences through the CXone platform on Azure, fostering faster adoption and personalized solutions. The partnership leverages CXone's AI capabilities and extensive integrations, benefiting organizations globally. CEO Paul Jarman emphasized the importance of seamless digital experiences. NICE serves over 25,000 organizations in more than 150 countries, reinforcing its position as a leader in AI-powered customer experience solutions.

NICE (Nasdaq: NICE) will announce its Q2 2022 results on August 18, before the NASDAQ opening. A conference call will follow at 8:30 AM ET to discuss the results. Participants can join by dialing the US number +1-877-407-4018 or international numbers. The call will be available via webcast. NICE, a leading provider of enterprise software solutions, serves over 25,000 organizations globally, including 85 of the Fortune 100 companies.

NICE (Nasdaq: NICE) has partnered with Scope, a major Australian disability support services provider, to implement the NICE CXone cloud platform for enhanced contact center operations. This upgrade aims to streamline call management, improve compliance, and offer omnichannel capabilities to support growth in Victoria and New South Wales. The transition from outdated systems to a centralized solution is pivotal for Scope's organizational transformation and client service improvement, enabling data-driven self-service and personalized agent support.