NICE Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) has been recognized in the 2022 Gartner Critical Capabilities for Contact Center as a Service report, achieving the highest scores for the new Digital Customer Service Center use case. The company ranked in the top three across five use cases, highlighting its AI-powered, cloud-native solutions. NICE's CXone platform is noted as the world's leading cloud-native customer experience platform, utilized by over 25,000 organizations globally, including numerous Fortune 100 companies.

NICE (Nasdaq: NICE) has launched Enlighten Journey Orchestration, a breakthrough technology that enables real-time orchestration of both synchronous and asynchronous consumer interactions at scale. Utilizing advanced Natural Language Understanding and Enlighten AI Intent Classification, it enhances organizations' ability to interpret customer intent through historical interaction data. This innovation allows businesses to offer improved self-service and proactive engagement strategies, thus optimizing customer experience. This positions NICE as a leader in AI-driven customer experience solutions.

NICE Actimize has launched Compliancentral, a cloud-based communications and trade compliance platform designed for financial services firms. The platform captures and analyzes employee communications across various channels, addressing the growing concerns of conduct risk and enhancing regulatory compliance. Compliancentral aims to unify communications capture and surveillance, reducing integration costs and enabling near-real-time analysis. A survey revealed that 60% of firms are not monitoring newer communication channels, risking fines up to $200 million due to compliance lapses.

NICE (Nasdaq: NICE) has announced the deployment of NICE Justice by the Lancaster County District Attorney’s Office to enhance the management of digital evidence.

This initiative aims to streamline evidence intake and discovery, allowing Assistant District Attorneys (ADAs) to work more efficiently and focus on prosecuting cases. The platform will significantly reduce the time ADAs spend on tracking down digital evidence, which currently consumes up to 30% of their weekly time.

NICE (Nasdaq: NICE) has been recognized as a ‘Leader’ in the Everest Group's Task Mining Products PEAK Matrix® Assessment 2022 for its task mining solution, NEVA Discover. The report highlights NICE's superior task mining capabilities and strong client appreciation for usability, features, and automation potential. NEVA Discover enhances employee productivity by uncovering inefficiencies through AI-powered analytics. Notably, NICE's robust security features position it favorably in regulated industries like BFSI and healthcare.

NICE (Nasdaq: NICE) is hosting the Digital CX Week 2022 from September 27-29, a virtual conference aimed at showcasing the transformation of customer experiences through digital solutions. The event will feature six online sessions led by industry experts, addressing emerging trends and innovative strategies for enhancing customer engagement. Notable sessions include a panel discussion on optimizing self-service, insights from Splunk on knowledge management, and an interview with BT's Nicola Millard on proactive customer care. Registration is currently open for those interested.

NICE has announced the winners of the 2022 PSAPs' Finest Awards, recognizing outstanding professionals in public safety emergency communications. Categories include Director, Line Supervisor, and Telecommunicator of the Year. Notable winners are Kimberly Stephens (Director of the Year) from Lake County, FL, and the Riverside County Sheriff's Department as PSAP of the Year. These awards, celebrating their seventeenth year, highlight the commitment and service of emergency responders. The program derives its credibility from an independent judging panel evaluating nominees based on their dedication and professionalism.