NICE Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) has launched ElevateAI, a new AI as a Service (AIaaS) solution aimed at enhancing customer experience (CX) through advanced AI capabilities. This developer-friendly platform offers APIs for seamless integration, enabling organizations to utilize NICE’s Enlighten AI models. The launch comes as companies increasingly prioritize AI in their operations, with a significant market demand for improved CX solutions. ElevateAI provides insights through audio, transcripts, and chats, leveraging a robust dataset to drive innovation in CX applications.

NICE has launched Enlighten AutoSummary, an AI-driven contact center solution that automates the generation of summaries for customer-agent interactions. This innovation helps reduce average handle times and after-call work by eliminating the need for manual note-taking. Designed to enhance service quality, the solution provides agents with comprehensive customer context, improving interaction accuracy and continuity. Enhanced by predictive AI models, Enlighten AutoSummary is compatible with existing CRM systems and supports analytics initiatives for better customer experience management.

NICE has been awarded the 2022 Top Ten Speech Industry award by Speech Technology magazine for its AI-driven enhancements on the CXone platform. The Enlighten XO technology improves customer service through automated insights from conversations, analyzing all interactions to optimize service. The framework also integrates with Google Cloud for superior AI capabilities. This recognition underscores NICE's leadership in delivering innovative, AI-powered solutions that enhance customer experience across various industries.

NICE Actimize has announced a partnership with The Knoble, focusing on combatting financial crimes such as human trafficking, child exploitation, and elder abuse. Through this collaboration, NICE Actimize will offer technology and research support to enhance crime detection efforts. Chad Hetherington has joined The Knoble's Board of Advisors, contributing over 25 years of expertise. New initiatives will include defining scam typologies and identifying human trafficking patterns within anti-money laundering efforts, aiming to empower financial institutions to prevent these crimes.

NICE RPA has been recognized as a 'Leader' in the Everest Group's Robotic Process Automation PEAK Matrix Assessment 2022, scoring high in both 'Vision and Capability' and 'Market Impact'. NICE RPA provides an integrated automation platform that enhances productivity and efficiency. The report highlights the strength of NICE’s attended automation solutions and the stability of its platform. This recognition follows earlier acclaim for NICE in the Task Mining Products PEAK Matrix Assessment 2022, underscoring its commitment to innovation and improving customer experience.

NICE Actimize has been recognized as a global leader in trade surveillance for the third consecutive year, as per the 2022 SPARK Matrix report by Quadrant Knowledge Solutions. The report notably rated NICE Actimize highest in Technology Excellence and Customer Impact metrics among 21 vendors. Their SURVEIL-X Holistic Conduct Surveillance Suite is praised for its advanced analytics, real-time data integration, and ability to reduce false positives. Additionally, NICE Actimize continues to invest in AI-driven solutions to enhance regulatory compliance and risk detection capabilities.

NICE (Nasdaq: NICE) announced that the Office of the District Attorney for the Blue Ridge Judicial Circuit in Cherokee County, Georgia will implement NICE Justice, part of the Evidencentral platform. This cloud solution aims to streamline digital evidence management, enhancing efficiency in prosecuting cases. The system will automate evidence intake, storage, and sharing, allowing staff to focus on case-building. The initiative is expected to improve collaboration and transparency while leading to quicker case resolutions.