NICE Ltd - NICE STOCK NEWS

NICE reported a strong performance for Q4 and full-year 2022, achieving total revenues of $568.6 million and $2,181.3 million, marking increases of 10% and 14% year-over-year, respectively. Notably, cloud revenue surged by 26% in Q4 and 27% for the full year, showcasing robust growth in this segment. The company exceeded its earnings guidance, with diluted EPS rising 41% to $1.07 in Q4 and 34% to $4.00 for the full year. Operating cash flow increased by 57% to $176.7 million in Q4. NICE anticipates continued growth, projecting 2023 total revenues between $2,345 million and $2,365 million and EPS in the range of $8.28 to $8.48.

NICE has been recognized as a Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Contact Center as a Service (CCaaS) for the second consecutive year. The assessment ranked 23 vendors based on Customer Impact and Technology Excellence. NICE's CXone solution was praised for its digital-first capabilities, customer analytics, and omnichannel routing. Analysts highlighted CXone Fast Start, which aids organizations transitioning to remote work. Barry Cooper, President of the CX Division, noted that the AI-driven platform enhances customer loyalty and maximizes revenue.

NICE (Nasdaq: NICE) has been recognized as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix™ for Customer Journey Analytics. This independent assessment ranks 17 vendors based on Customer Impact and Technology Excellence, highlighting NICE's comprehensive platform that enhances customer engagement across multiple channels. The report emphasizes NICE's AI capabilities, journey analytics, and flexible deployment options, reinforcing its leadership in the digital customer experience (CX) space. Barry Cooper, president of the CX Division at NICE, articulated that this recognition validates their efforts to empower organizations in optimizing customer interactions.

NICE has been recognized as a leader in growth performance and innovation in Frost & Sullivan’s Frost Radar for the North American Enterprise Cloud Contact Center Market in 2022. The company highlights its extensive portfolio, including advancements in process automation and AI integration across its CXone platform. With tools like Enlighten AI and a redesigned agent interface, NICE is dedicated to enhancing customer interactions and operational efficiency. President Barry Cooper expressed enthusiasm over this recognition, emphasizing ongoing commitment to innovation and seamless customer experience.

NICE (Nasdaq: NICE) will announce its fourth quarter 2022 results on February 23, 2023, before the NASDAQ market opens. A conference call will follow at 8:30 AM Eastern to discuss the results. Interested participants should dial in 15 minutes early using specific numbers for the US, UK, and Israel. The call will also be available via a live webcast on the NICE website. NICE is recognized as a leading provider of enterprise software solutions, serving over 25,000 organizations in more than 150 countries, including many Fortune 100 companies.

NICE (Nasdaq: NICE) has been recognized as a leader in Conversational Intelligence by Opus Research in its 2022 report. The firm evaluated 15 providers and rated NICE highest for Business Impact/Vision and Product Completeness in two cohorts—Conversational Intelligence Intelliview and Conversation Intelligence for CX and EX. Key differentiators include NICE’s Enlighten AI, which analyzes billions of interactions, superior data and analytics capabilities, and the ability to operate independently across platforms. This recognition underscores NICE's commitment to transforming customer experiences through advanced AI technologies, supporting millions of brand interactions globally.

NICE (Nasdaq: NICE) has achieved top placement in Frost & Sullivan’s Frost Radar Voice of Customer report for 2022. The ranking highlights NICE's technology innovation, scalability, and integration capabilities among over 50 industry participants. The company has shown strong growth through strategic investments in AI, digital engagement, and customer experience solutions. Key offerings include CXone Feedback Management and Enlighten AI, enhancing customer interactions. President Barry Cooper emphasized the importance of seamless digital interactions in driving growth and innovation for NICE, which serves over 25,000 organizations globally.

NICE and Cognizant have launched a strategic partnership aimed at enhancing customer experience (CX) transformation through integrated cloud solutions. This collaboration combines Cognizant's expertise in business transformation with NICE CXone's advanced CX platform, facilitating the adoption of digital and AI-driven solutions for organizations. The partnership is expected to create significant growth opportunities within their customer bases, focusing on improving customer and agent experiences via a unified CCaaS suite. Previous collaborations have successfully reduced wait times and accelerated platform deployments.

NICE (Nasdaq: NICE) announces a groundbreaking integration of its CXone Expert platform with OpenAI's generative modeling technology used in ChatGPT. This collaboration enables a next-level customer service experience through automated self-service. Organizations can now provide accurate, immediate responses without human agents, enhancing consumer satisfaction with human-like conversational capabilities. Barry Cooper, President of NICE's CX Division, emphasizes that this integration revolutionizes customer experience (CX) by increasing efficiency and improving brand engagement.