Welcome to our dedicated page for NICE news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on NICE stock.
NICE Ltd. (NICE) is an Israel-based company that excels in the development and provision of advanced contact center software, telephone voice recording, data security, surveillance, and robotic process automation. As an enterprise software company, NICE Ltd. serves critical markets including customer engagement and financial crime and compliance.
NICE's innovative solutions are built on robust data analytics, offering both cloud-based and on-premises infrastructure options. In the realm of customer engagement, the company's CXone platform stands out, delivering comprehensive solutions focused on contact center software and workforce engagement management (WEM). Key offerings within this suite include digital self-service, customer journey and experience optimization, and compliance solutions.
The Workforce Engagement Management products from NICE Ltd. leverage data and AI analytics to enhance call center efficiency. These tools aid in call volume forecasting and agent scheduling, ensuring optimal performance and customer satisfaction.
In the financial crime and compliance sector, NICE provides industry-leading services in risk and investigation management, fraud prevention, anti-money laundering, and compliance solutions. These offerings help organizations mitigate risks and adhere to regulatory standards effectively.
Recent achievements and ongoing projects highlight NICE's commitment to innovation and excellence, with the company continually updating its product lines to incorporate the latest technological advancements. Partnerships with key industry players further bolster NICE's market position, ensuring the delivery of cutting-edge solutions to its global customer base.
For investors looking to stay updated on NICE Ltd.'s performance and developments, the latest news and updates offer valuable insights into the company's strategic initiatives and market movements.
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NICE (NASDAQ: NICE) has announced the acquisition of LiveVox (NASDAQ: LVOX), forming the market's only CX interaction centric cloud platform with advanced conversational AI capabilities. The acquisition is expected to contribute $142 million to NICE's full-year revenue in 2024, with no impact on revenue and expenses in 2023.
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NICE (Nasdaq: NICE) announces the launch of the 2023 CXone Fall Release, featuring AI and automation enhancements, Microsoft Azure availability, and Next-Gen WFM Forecasting. The release aims to increase productivity and openness across the CXone platform, positioning it as the industry's leading interaction-centric platform.
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NICE (Nasdaq: NICE) has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum scores in vendor execution, solution breadth, and CEP functionality. NICE also scored the highest in the Partners and Ecosystem category out of 14 vendors evaluated. The report lauded NICE’s integration of Enlighten AI, its AI engine purpose-built for CX, throughout CXone, highlighting that NICE’s ability to orchestrate real-time engagement from billions of customer interactions helped NICE score 100% in Orchestration. Omdia recognized NICE for strengths including the scalability of NICE’s CXone platform, its diverse range of clients, and the recently announced acquisition of LiveVox, a leading AI-driven proactive outreach provider.
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NICE (Nasdaq: NICE) announced that its CXone platform has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. NICE received the highest overall scores in competitive strength and portfolio attractiveness, with Enlighten also recognized for delivering smarter self-service. CXone was noted for its orchestrated connectivity, AI embedded proactivity, and certified extensive platform. The report highlighted the integration of AI and ML technologies into CCaaS solutions, enabling automation and intelligent decision-making capabilities, improving efficiency, and enhancing CX. NICE's Enlighten AI delivers smarter self-service, including proactive contextually aware digital guidance before customers seek help, and objectively and consistently scoring agents' soft skills on every interaction, eliminating the need for manual interpretation. NICE was also recognized for its robust capabilities offering orchestrated handoff between applications and touchpoints and inter-app workflows within a unified platform. ISG Provider Lens recognized NICE's program of partnering with clients with a complete suite of customer success and value realization services.
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Europcar Mobility Group (Nasdaq: NICE) has deployed NICE CXone, unifying its contact center infrastructure to provide exceptional customer experience. The company has gained complete visibility into every customer and agent experience globally, leading to a ten percent reduction in interservice transfers in the UK subsidiaries with IVR optimization. NICE CXone has empowered agents, improved data insights, and enabled Europcar to standardize operations and measure the quality of service being delivered by all agents.
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NICE Actimize (NASDAQ: NICE) recognized as a Category Leader in KYC solutions by Chartis Research. Achieved high scores in KYC risk scoring, reporting, and dashboarding. Positioned number fifteen in Chartis' top 100 global risk and compliance technology vendors in the 2024 RiskTech100 report.
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NICE Actimize (NICE) wins 'Most Innovative Fraud Detection Technology/EMEA 2023' award from PAN Finance. Their IFM-X provides real-time, end-to-end fraud prevention coverage, addressing scams and APP fraud ahead of PSR liability shifts. CEO Craig Costigan emphasizes the importance of leveraging real-time technology detection to manage fraud types effectively. NICE Actimize's New Account Fraud solution offers early identity proofing and ongoing monitoring for financial institutions.
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NICE (Nasdaq: NICE) has been recognized as the Technology Leader in the Quadrant Knowledge Solutions (QKS) 2023 SPARK Matrix™ for Customer Journey Analytics, positioning Enlighten AI solutions as the highest for Customer Impact and Technology Excellence. NICE's industry-leading artificial intelligence (AI) solution, built on the industry’s largest CX dataset, empowers businesses to capture insights and metrics for data-driven automation and decision-making at scale. The report also highlighted NICE’s integration of Enlighten XO with SmartAssist via Autoflow to empower self-learning models through continuous analysis of agent-assisted text and voice conversations. NICE is continuously evolving its AI purpose built for CX beyond the contact center and developing next generation out-of-the-box and industry-specific intent and event models with a major focus on industry verticals such as telecommunication, financial services, and travel and hospitality.
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NICE (Nasdaq: NICE) and MoneyGram International Win Ventana Research 16th Annual Digital Leadership Awards for Customer Experience Category
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NICE Actimize (Nasdaq: NICE) was named a category winner in A-Team Group's 2023 RegTech Insight USA awards for 'Best e-Comms Surveillance Solution.' The award acknowledges the leadership of NICE Actimize’s SURVEIL-X Communication Surveillance solution in addressing today’s unique regulatory challenges. The cloud-based solution offers comprehensive coverage for all communication modalities, asset classes, and languages. It includes advanced features such as natural language understanding, built-in transcription, contextual querying, integrated case management, and interactive dashboards, along with proven risk detection models that drive down costs and reduce regulatory risk.
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FAQ
What is the current stock price of NICE (NICE)?
The current stock price of NICE (NICE) is $165 as of January 30, 2025.
What is the market cap of NICE (NICE)?
The market cap of NICE (NICE) is approximately 10.3B.
What does NICE Ltd. specialize in?
NICE Ltd. specializes in contact center software, telephone voice recording, data security, surveillance, and robotic process automation.
What is the CXone platform?
The CXone platform is a comprehensive suite of solutions focused on contact center software and workforce engagement management.
What products are included in Workforce Engagement Management?
WEM products include tools for call volume forecasting, agent scheduling, digital self-service, and customer journey optimization.
What solutions does NICE Ltd. offer in financial crime and compliance?
NICE provides solutions for risk and investigation management, fraud prevention, anti-money laundering, and compliance.
Does NICE Ltd. offer cloud-based solutions?
Yes, NICE Ltd. offers both cloud-based and on-premises infrastructure options for its solutions.
How does NICE Ltd. use AI analytics?
NICE Ltd. uses AI analytics for call volume forecasting, agent scheduling, and optimizing customer journey and experience.
What markets does NICE Ltd. serve?
NICE Ltd. serves the customer engagement market and the financial crime and compliance market.
What recent achievements has NICE Ltd. made?
NICE Ltd. has made significant advancements in its product lines and formed key partnerships to enhance its market position.
How can investors stay updated on NICE Ltd.?
Investors can stay updated by following the latest news and updates on NICE Ltd.'s performance and developments.
Where is NICE Ltd. based?
NICE Ltd. is based in Israel.
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