Javelin Strategy & Research Names NCR Terafina Overall Leader in 2021 Small Business Digital Account Opening Scorecard
NCR Corporation (NYSE: NCR) has been recognized as a leader in Javelin’s 2021 Small Business Digital Account Opening Scorecard. NCR Terafina, acquired earlier this year, excelled in user experience and ranked among the top vendors for customer journey and administrative tools. With only half of the top U.S. banks providing digital account opening for small businesses, NCR aims to enhance banking experiences. Analysts highlight Terafina's superior capabilities and attention to detail, validating NCR's strategy for self-directed banking solutions.
- NCR Corporation recognized as a leader in Javelin’s 2021 Small Business Digital Account Opening Scorecard.
- NCR Terafina ranked top in user experience evaluation and among the top three for customer journey and administrative tools.
- Acquisition of Terafina enhances NCR's digital banking portfolio, enabling seamless account opening across various channels.
- Only half of the top 24 U.S. banks offer digital account opening for small businesses, indicating a lag in industry adoption.
NCR Corporation (NYSE: NCR), a global enterprise technology provider, today announced that it is recognized as an overall leader in Javelin’s 2021 Small Business Digital Account Opening Scorecard. Additionally, the report recognizes NCR Terafina as the leader in the user experience evaluation category and among the top three vendors evaluated in the customer journey and administrative tools categories.
NCR acquired Terafina earlier this year to expand account opening, sales and servicing capabilities within NCR’s Digital Banking portfolio. With this software, financial institutions can make it simple and easy for customers to open accounts anywhere (in the branch, online or through call centers) and deliver consistent experiences across digital and physical channels.
“Only half of the top 24 U.S. banks offer digital account opening for small businesses, but it should be table stakes,” said Ian Benton, Senior Analyst of Digital Banking. “Banks that force business owners to call a banker or visit a branch not only will fall behind competitors but also popular fintechs that are stealing customers from banks.”
Highlighting NCR Terafina’s focus on the customer journey, Benton writes in the scorecard, “Its account-opening process is a study in attention to detail, featuring several applicant-facing capabilities that none of the other vendors provided.” Benton also calls out the user experience category leadership of NCR Terafina citing, “a well-designed onboarding process for digital services.”
“Financial institutions today need to provide ‘digital everywhere’ experiences for their retail banking and business banking customers, and we are proud to deliver one of the industry’s most complete solutions to accomplish this,” said Ashwin Goyal, vice president and general manager, NCR Terafina. “This recognition is another validation of our strategy to deliver solutions that run self-directed banking for our customers.”
About NCR Corporation
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Ga., with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Web site: www.ncr.com
Twitter: @NCRCorporation
Facebook: www.facebook.com/ncrcorp
LinkedIn: www.linkedin.com/company/ncr-corporation
YouTube: www.youtube.com/user/ncrcorporation
View source version on businesswire.com: https://www.businesswire.com/news/home/20210624005555/en/
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