N-able Continues to Innovate and Invest in Areas Critical and Core to Partner Success with Appointment of Mike Cullen to Lead RMM Business

Rhea-AI Summary

N-able, Inc. (NYSE: NABL) has appointed Mike Cullen as the general manager of RMM. With over 30 years of experience in the MSP industry, Cullen will guide the strategic direction of N-able's RMM platforms. This shift aims to enhance partner-led innovation and align N-able's offerings to better meet the needs of both new and established MSPs. CEO John Pagliuca emphasized the importance of trust and collaboration in driving future growth, and Cullen's role will focus on integrating partner feedback into N-able's development process.

Positive

• Appointment of Mike Cullen as general manager of RMM expected to strengthen strategic direction.
• Cullen's extensive experience in the MSP industry may enhance N-able's partner engagement and market presence.
• Focus on aligning product offerings with partner needs could lead to increased customer satisfaction.

Negative

• Potential concerns regarding continuity if partners do not adapt to the new leadership approach.

Industry luminary Mike Cullen to accelerate partner-led innovation in N-able’s award-winning portfolio and enable MSPs to create a “Blue Ocean” opportunity

BURLINGTON, Mass.--(BUSINESS WIRE)-- N-able, Inc. (NYSE: NABL), a global software company helping IT services providers deliver remote monitoring and management, data protection as-a-service, and security solutions, today announced the appointment of one of the MSP industry’s founding executives Mike Cullen to general manager of RMM.

In this new role, Cullen extends his proven leadership across the organization, taking on responsibility for the strategic direction of N-able’s award-winning RMM platforms and complementary portfolio while staying close to N-able’s Head Nerds, market development, and customer success teams. With more than three decades of experience in the channel, Cullen is recognized globally for his vision, business skill, and natural ability to enable others and execute around key differentiators, including go-to-market strategies, growth maturity models, partner engagement, customer success, and ecosystem selling.

N-able CEO John Pagliuca weighs in on the blue ocean opportunity ahead of N-able and its partners: “Build it and they will come isn’t how it’s done today. Our industry and business are grounded by trust, true partnership, and continuous collaboration. Cullen has been in this space for many years and is often referred to as the ‘Godfather of the MSP industry’ by our partners. By formalizing Cullen’s role and utilizing those years of knowledge, we are demonstrating our commitment to listening more and doing more to keep our MSPs the MVPs of the markets they serve now and, in the future. The channel’s influence is too valuable and the need for managing everything as a service is too great not to capitalize on it and go forward together.”

Pulling from his partner-led playbook, Cullen is calibrating the circle of influence around N-able’s innovation roadmap—introducing more partner-feedback loops directly into the N-able R&D, sales, and marketing teams.

“In the ten-plus years I have had the privilege of working with Mike Cullen at N-able, he has always instilled trust with his commitment to understanding our needs,” said Jimmy Puckett of SPINEN, a member of N-able’s Super Elite community. “Cullen has an amazing ability to see challenges and opportunities from the partners' perspective. With such a deep grasp of our wants and priorities, Cullen knows where and how N-able can support our business. I am confident our partnership with N-able will grow even stronger with Cullen's new role as he is a man of his word.”

One of Cullen’s first and top priorities is to align the N-able portfolio more clearly and closely to the needs of new MSPs who may be managing single point solutions, as well as fast-growing and established MSP titans who are or want to deliver and manage everything as a service. As such, the appointment echoes the N-able commitment to continue investing in its award-winning, flagship remote monitoring and management (RMM) platforms. Recently launched, N-able N-sight™ RMM combines RMM, Take Control, and MSP Manager to provide a complete, end-to-end solution to help MSPs start quickly and scale efficiently. N-central® is designed for larger MSPs looking to grow rapidly, allowing for standardization and orchestration at scale that provides customization, automation, deeper monitoring, smarter patching, and integration to help IT departments manage and secure their business.

“It’s the perfect role for Cullen and a prime opportunity for our entire team to synergize around our growth strategy and ensure all N-ablites have a shared vision of success: to enjoy the journey while making our partners the most successful MSPs on the planet,” says Kathleen Pai, chief people officer, N-able.

“For nearly two decades, N-able’s business and technology resources have followed the roadmap of helping MSPs establish, grow, and scale their business from managing point solutions to everything as a service across small, mid- and enterprise accounts,” says Cullen. “We want to show the market N-able’s people, processes, and technologies are the right fit for any MSP, anywhere in their journey. Our industry's future is bright, and the time is now for N-able and our MSPs to scale operations—expanding our current book of business and simultaneously landing more business together.”

Join Mike Cullen and the N-able team at this year’s Empower conference in Las Vegas, October 3 – 5. The agenda includes company and product updates, diverse keynote speakers, 15+ hours of networking opportunities, and over 30+ hours of content across five tracks—including product, business, sales, marketing, and security—geared towards helping MSPs scale and grow their business.

About N-able

N-able fuels IT services providers with powerful software solutions to monitor, manage, and secure their customers’ systems, data, and networks. Built on a scalable platform, we offer secure infrastructure and tools to simplify complex ecosystems, as well as resources to navigate evolving IT needs. We help partners excel at every stage of growth, protect their customers, and expand their offerings with an ever-increasing, flexible portfolio of integrations from leading technology providers. n-able.com

© 2022 N-able Solutions ULC and N-able Technologies Ltd. All rights reserved.

The N-able trademarks, service marks, and logos are the exclusive property of N-able Solutions ULC and N-able Technologies Ltd. All other trademarks are the property of their respective owners.

Category: Company

View source version on businesswire.com: https://www.businesswire.com/news/home/20220929005242/en/

Karla Walls

Karla.walls@n-able.com

Source: N-able, Inc.

FAQ

Who is Mike Cullen and what is his new role at N-able?

Mike Cullen has been appointed as the general manager of RMM at N-able, bringing over 30 years of experience in the MSP industry.

What are the goals of Mike Cullen in his new position at N-able?

Cullen aims to enhance partner-led innovation and align N-able's product offerings with the needs of various MSPs.

What impact does Mike Cullen's appointment have on N-able's strategy?

Cullen's appointment is expected to strengthen N-able's strategic direction, enhancing partnerships and improving product alignment.

How does N-able plan to utilize partner feedback in product development?

N-able will introduce more partner-feedback loops directly into its R&D, sales, and marketing teams under Cullen's leadership.