KLM Royal Dutch Airlines Adopts Matterport Digital Twins to Transform Ground Operations and Engage Passengers

Rhea-AI Summary

Matterport, Inc. (Nasdaq: MTTR) announced that KLM Royal Dutch Airlines is utilizing its digital twin technology to enhance operational efficiency. KLM has built a library of 104 digital twins for various aircraft types, viewed nearly 1 million times by personnel. This technology has improved training efficiency, reducing cleaning times by 30% and allowing remote access for training. KLM aims to enhance customer experiences by enabling travelers to virtually explore aircraft cabins prior to purchase, showcasing the value of Matterport's solutions in the airline industry.

Positive

• KLM has created a library of 104 digital twins, enhancing training efficiency.
• Reduction in aircraft cleaning time by 30%, leading to faster fleet turnaround.
• Digital twins provide immersive customer experiences, leading to increased engagement and potential sales.

Negative

• None.

World’s longest running airline uses library of Matterport digital twins to improve operating efficiencies   

SUNNYVALE, Calif., April 26, 2022 (GLOBE NEWSWIRE) -- Matterport, Inc. (Nasdaq: MTTR), the leading spatial data company driving the digital transformation of the built world, today announced that KLM Royal Dutch Airlines (“KLM”), part of the Air France-KLM Group and a member of the SkyTeam airline alliance with services across 90 European cities and 70 intercontinental destinations, has adopted Matterport to create a digital twin of each type of aircraft in the fleet. KLM is using Matterport to train ground crews and to provide an immersive virtual experience for customers. The global air carrier has received nearly 1 million views of its digital twins from ground crews, flight attendants, pilots, and travelers.

“Matterport digital twins have permanently changed the way we train our employees and we have expanded our use of them over time for customer engagement,” said Chris Koomen, Virtual Reality Specialist at KLM. “Digital twins are now integral to our business. We regularly use them for training across our global operations. Cleaning crews work more efficiently, flight attendants learn the layout of an aircraft ahead of time, and pilots reference digital twins during safety checks. With remote access to digital twins, trainees avoid disrupting the maintenance work of an aircraft, enabling our fleet to return to service faster. All of this adds up to performance efficiency.”

KLM began using Matterport in 2017, capturing the first digital twin of a Boeing 787 Dreamliner to train ground crews on cleaning the aircraft. When crews reduced cleaning time by 30 percent, KLM recognized the potential of Matterport digital twins to streamline training for other departments and utilized Matterport to further capture digital twins of its entire fleet. Today, KLM manages a library of 104 digital twins that have been viewed nearly 1 million times, including multiple versions for each of the 14 types of Boeing, Airbus, and Embraer aircrafts that make up its fleet. Flight attendants utilized Matterport’s digital twins to learn where important safety and hospitality items are located such as beverage carts, while an annotated digital twin for ground crews illustrates where service trolleys are stowed. Meanwhile, pilots easily refer to an aircraft’s digital twin during a pre-flight safety check if an issue is detected. 

Equipped with Matterport digital twins, KLM employees do not need to travel to Amsterdam Airport Schiphol for training and instead use immersive digital twins. Since virtual trainees no longer interrupt the maintenance work of an aircraft with in-person visits. It helps to get the aircraft to return to service faster and with less downtime. In addition, KLM’s digital twins have helped streamline its fleet management. For example, when upgrading the Wi-Fi routers used on a specific aircraft, KLM used the highly accurate data within a digital twin to confirm measurements and optimize the placement of new routers.

Beyond training its internal teams, KLM uses digital twins to showcase its aircraft cabins to travelers. Passengers can virtually experience a cabin, compare sections, and view their ideal seat before purchasing. KLM’s Boeing Dreamliner digital twin, which has garnered more than 70,000 views to date, highlights the individual privacy partitions and top-tier entertainment systems available to business class travelers.  

“As the transportation industry reinvents itself to drive growth and operating efficiencies, airlines like KLM have demonstrated the value of accelerating digital strategies to provide a better experience for customers and within their organizations,” said Bill Linehan, Head of Global Strategy for Travel & Hospitality at Matterport. “By using Matterport across its entire fleet of aircraft, KLM has created leading, visually rich, immersive training programs, best-in-class maintenance processes, and an engaging customer experience. We look forward to continuing to help KLM to improve its operations with Matterport-enabled solutions.”

Learn more about Matterport for the travel and hospitality industry at https://matterport.com/travel-hospitality. 

About Matterport
Matterport, Inc. (Nasdaq: MTTR) is leading the digital transformation of the built world. Our groundbreaking spatial data platform turns buildings into data to make nearly every space more valuable and accessible. Millions of buildings in more than 177 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal and marketing.  Learn more at Matterport.com and visit our Discover page to browse a collection of digital twins captured by our customers. 

©2022 Matterport, Inc. All rights reserved. Matterport is a registered trademark and the Matterport logo is a trademark of Matterport, Inc. All other marks are the property of their respective owners.

Media Contact:
Tim McDowd
Director, Communications
press@matterport.com
+1 (650) 273-6999

Investor Contact: 
Soohwan Kim, CFA
VP, Investor Relations
ir@matterport.com

Forward-Looking Statements
This document contains certain forward-looking statements within the meaning of the federal securities laws, including statements regarding the benefits of the business combination, the services offered by Matterport, Inc. (“Matterport”) and the markets in which Matterport operates, business strategies, debt levels, industry environment, potential growth opportunities, the effects of regulations and Matterport’s projected future results. These forward-looking statements generally are identified by the words “believe,” “project,” “expect,” “anticipate,” “estimate,” “intend,” “strategy,” “future,” “forecast,” “opportunity,” “plan,” “may,” “should,” “will,” “would,” “will be,” “will continue,” “will likely result,” and similar expressions (including the negative versions of such words or expressions).
Forward-looking statements are predictions, projections and other statements about future events that are based on current expectations and assumptions and, as a result, are subject to risks and uncertainties. Many factors could cause actual future events to differ materially from the forward-looking statements in this document, including the expected benefits of Matterport’s relationship with KLM Royal Dutch Airlines, Matterport’s ability to implement business plans, forecasts, and other expectations in the industry in which Matterport competes, and identify and realize additional opportunities. The foregoing list of factors is not exhaustive. You should carefully consider the foregoing factors and the other risks and uncertainties described in documents filed by Matterport from time to time with the U.S. Securities and Exchange Commission (the “SEC”). These filings identify and address other important risks and uncertainties that could cause actual events and results to differ materially from those contained in the forward looking statements.  Forward-looking statements speak only as of the date they are made. Readers are cautioned not to put undue reliance on forward-looking statements, and Matterport assumes no obligation and, except as required by law, does not intend to update or revise these forward-looking statements, whether as a result of new information, future events, or otherwise. Matterport does not give any assurance that it will achieve its expectations.

A video accompanying this release is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/55d89aab-84fb-4fe0-8e97-ec72c4267be0 

FAQ

How is KLM using Matterport digital twins?

KLM uses Matterport digital twins for training ground crews, optimizing cleaning processes, and providing virtual customer experiences.

What benefits has KLM experienced from using Matterport?

KLM has seen a 30% reduction in cleaning times and nearly 1 million views of its digital twins for enhanced operational efficiency.

What is the significance of Matterport's partnership with KLM?

The partnership highlights the transformation of KLM's operational training and customer engagement through advanced digital technologies.

When did KLM start using Matterport technology?

KLM began using Matterport technology in 2017, starting with the digital twin of a Boeing 787 Dreamliner.

What types of aircraft are included in KLM's digital twin library?

KLM's library includes digital twins of Boeing, Airbus, and Embraer aircraft.