Microsoft unveils new research and technology to bridge the disconnect between leaders and employees so companies can thrive amid economic uncertainty

Rhea-AI Summary

Microsoft has expanded its employee experience platform, Microsoft Viva, to enhance communication and engagement amid hybrid work challenges. The company's Work Trend Index Pulse report highlights a disconnect between employee productivity perceptions and leadership, urging organizations to adapt their approach. New Viva features include Viva Pulse for team feedback, Viva Amplify for improved communications, and AI-driven tools for knowledge sharing. These innovations aim to empower employees, address productivity concerns, and align work with business goals. The rollout of these capabilities is expected to begin in early 2023.

Positive

• Introduction of new Microsoft Viva features to enhance employee engagement.
• Viva Pulse allows for regular feedback from teams, improving workplace satisfaction.
• Viva Amplify centralizes communications, ensuring consistent messaging across the organization.
• AI-enabled tools in Viva will help employees access relevant knowledge and resources effectively.
• Plans for integration with LinkedIn Learning for streamlined employee training.
• Viva Sales to launch on Oct. 3, 2022, enhancing sales operations through better CRM integration.

Negative

• 87% of employees feel productive, yet 85% of leaders lack confidence in productivity levels.
• 57% of companies rarely collect employee feedback, potentially leading to disengagement.
• 73% of employees need better reasons to visit the office, indicating a challenge in retaining company culture.

Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another

REDMOND, Wash., Sept. 22, 2022 /PRNewswire/ -- On Thursday, Microsoft Corp. released a Work Trend Index Pulse report, "Hybrid Work Is Just Work. Are We Doing It Wrong?" The company also announced new capabilities in Microsoft Viva, its employee experience platform, designed to help empower and energize employees in a time of economic uncertainty.

The data makes clear that hybrid work has created a growing disconnect between employees and leaders. They're at odds about what constitutes productivity, how to maintain autonomy while ensuring accountability, the benefits of flexibility and the role of the office. To bridge this gap, a new approach is needed that recognizes work is no longer just a place but an experience that needs to transcend time and space so employees can stay engaged and connected no matter where they are working.

"Thriving employees are what will give organizations a competitive advantage in today's dynamic economic environment," said Satya Nadella, chairman and CEO, Microsoft. "Today, we're announcing new innovations across our employee experience platform Microsoft Viva to help leaders end productivity paranoia, rebuild social capital, and re-recruit and re-energize their employees."

To help leaders navigate the new realities of work, the Work Trend Index Pulse report¹ points to three urgent pivots every leader should make:

1. End productivity paranoia: 87% of employees report they are productive at work, but 85% of leaders say the shift to hybrid work has made it challenging to have confidence their employees are being productive. Leaders need to create clarity and alignment around company goals, eliminate busywork that doesn't support those goals and listen to their people — 57% of companies are rarely, if ever, collecting employee feedback.
2. Embrace that people come in for each other: 73% of employees say they need a better reason to go into the office besides company expectations — but they would be motivated to go in if they could socialize with co-workers (84%) or rebuild team bonds (85%). Digital communication will be crucial to keep people connected inside and out the office — both employees and leaders rank communication as the No. 1 most critical skill needed to be successful in their roles this year.
3. Re-skill to re-recruit your employees: 55% of employees say the best way to develop their skills is to change companies. However, they also say they would stay longer at their company if it was easier to change jobs internally (68%) or if they could benefit more from learning and development support (76%).

To address these challenges, Microsoft is expanding its employee experience platform Microsoft Viva to help companies deliver an employee experience optimized for the way people now work. Today, Microsoft is announcing several new and enhanced capabilities coming to Viva:

• Viva Pulse is a new app that will enable managers and team leads to seek regular and confidential feedback on their team's experience. Viva Pulse uses smart templates and research-backed questions to help managers pinpoint what's working well and where to focus, and also provides suggested learning and actions to address team needs.
• Viva Amplify is a new app that will empower leaders and communicators to elevate their message and reach employees where they are with consistency and impact. The app centralizes communications campaigns, offers writing guidance to improve message resonance, enables publishing across multiple channels and distribution groups in Microsoft 365, and provides metrics for improvement.
• Answers in Viva is a new capability that will use AI to match employee questions to answers and experts across the organization to help put collective knowledge to work for all employees.
• People in Viva is a new capability that will use AI to create rich profile cards with details on an employee's interests, knowledge and team goals to help colleagues easily discover connections, experts and insights across the organization. These insights will be available through Microsoft 365 profile cards and as a new app.
• Microsoft recently launched Viva Engage, which fosters digital community building through conversations and self-expression tools with stories and storylines. Leadership Corner is coming to Viva Engage as a space to invite employees to interact directly with leadership, share ideas and perspectives, participate in organization initiatives, and more.
• Viva Goals helps organizations align employee work to business outcomes. New integrations in Viva Goals will bring goals into the flow of work including a richer integration with Microsoft Teams to check in on OKRs, an extension in Azure DevOps to complete work items, a connection to Power BI datasets to track KPIs and Key Results, and integrations with Microsoft Planner and Microsoft Project for automatic project management updates.
• Enhanced integrations between Viva Learning and LinkedIn Learning will make it even easier for people to access content from LinkedIn Learning Hub right in the flow of work in Teams. Learners will see all their LinkedIn Learning Hub content synced, including custom content, curated learning paths and the courses they have already completed, all reflected directly within Viva. And administrators will be able to set the integration up directly within their settings on LinkedIn Learning Hub — no APIs needed.
• Viva Sales, the first role-based experience app in the platform, will be generally available Oct. 3. Viva Sales brings together a seller's CRM with Microsoft 365 and Teams to provide a more streamlined and AI-powered selling experience — right in the tools they're using every day to connect with customers and close deals. Microsoft is announcing a partnership with Seismic to personalize and scale customer engagements through AI-generated content recommendations.
• To streamline access to Viva and help employees start their day on track, a new home experience in Viva Connections will bring all the Viva apps together in one place, and updates to the Viva briefing email will provide more personalized productivity recommendations to help employees catch up on work, meetings and learning.

The new Viva capabilities will begin rolling out to customers in early 2023.

To learn more, visit the Official Microsoft Blog, Microsoft 365 Blog and the new Work Trend Index Pulse report.

Microsoft (Nasdaq "MSFT" @microsoft) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more.

¹ The Work Trend Index Pulse report is based on an external study of 20,000 people in 11 countries, along with analysis of trillions of Microsoft 365 productivity signals, LinkedIn labor trends and Glint People Science insights.

 

 

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SOURCE Microsoft Corp.

FAQ

What new features has Microsoft introduced in Microsoft Viva?

Microsoft has introduced several new features in Microsoft Viva, including Viva Pulse for team feedback, Viva Amplify for enhanced communication, and AI-driven tools for knowledge sharing.

When will the new capabilities of Microsoft Viva start rolling out?

The new capabilities of Microsoft Viva are expected to begin rolling out to customers in early 2023.

What does the Work Trend Index Pulse report say about productivity perceptions?

The report reveals a disconnect, where 87% of employees feel productive, but 85% of leaders express doubts about employee productivity in hybrid work settings.

How does Microsoft Viva support employee learning and development?

Microsoft Viva enhances employee learning by integrating with LinkedIn Learning, allowing access to personalized training content within the workflow.

What is the launch date for Viva Sales?

Viva Sales is set to be generally available on October 3, 2022.