Morgan Stanley Wealth Management Announces Key Milestone in Innovation Journey with OpenAI

Rhea-AI Summary

Morgan Stanley Wealth Management (MSWM) has launched a strategic initiative utilizing OpenAI’s technology to create a bespoke internal service aimed at enhancing the efficiency of its Financial Advisors. As OpenAI's only strategic client in wealth management, MSWM will leverage this collaboration to synthesize insights from its vast intellectual capital. The initiative is part of a broader series of AI projects, reflecting Morgan Stanley's commitment to integrating advanced technologies to improve client service. The bespoke solution is expected to streamline content access for Financial Advisors, enabling quicker decision-making and more personalized client interactions.

Positive

• Launch of a bespoke service with OpenAI aimed at improving efficiency for Financial Advisors.
• OpenAI is the only strategic partner for MSWM in wealth management, showcasing exclusivity.
• The initiative is part of an ongoing commitment to leverage advanced technology in service delivery.
• Enhancement of personalized client interactions through rapid data synthesis.

Negative

• None.

• Wealth Management division developing internal-facing service that leverages OpenAI technology and Morgan Stanley’s vast intellectual capital to deliver relevant content and insights into the hands of Financial Advisors in seconds, helping drive efficiency and scale
• Morgan Stanley currently OpenAI’s only strategic client in wealth management
• OpenAI relationship comes on the heels of several Artificial Intelligence (AI) projects initiated in recent years

NEW YORK--(BUSINESS WIRE)-- Morgan Stanley Wealth Management (MSWM) today announced an important milestone in its innovation journey through the launch of a strategic initiative to create a bespoke solution with OpenAI, the artificial intelligence research and deployment lab. The business unit is one of a handful of GPT-4 launch organizations, and Morgan Stanley is currently the only strategic client in wealth management receiving early access to OpenAI’s new products.

MSWM will leverage OpenAI’s technology to access, process and synthesize content to assimilate MSWM’s own expansive range of intellectual capital in the form of insights into companies, sectors, asset classes, capital markets, and regions around the world. Designed specifically for and by Morgan Stanley with appropriate controls, Financial Advisors and their teams will use the internal capability to ask questions and contemplate large amounts of content and data, with answers delivered in an easily digestible format generated exclusively from MSWM content and with links to the source documents. The stream of interactions and feedback from these queries will help further refine the offering while helping Financial Advisors to better serve their clients.

The announcement comes on the heels of recent MSWM AI projects that include Next Best Action, an internally-built AI-based engine that delivers timely, customized messages to clients and prospects guided by the Financial Advisor. MSWM has also been implementing its proprietary Genome capability through the self-directed and workplace channels, which uses data analytics and machine learning to further personalize client communication.

“We believe trust-based relationships and human advice will always be valued by clients, and the Financial Advisor and their teams will remain the center of our wealth management universe,” said Andy Saperstein, Co-President and Head of Morgan Stanley Wealth Management. “We aim to leverage OpenAI’s breakthrough technology into a competitive advantage in how our Financial Advisors can harness Morgan Stanley’s knowledge and insights in ways that were once never thought feasible. This technology is a game changer in synthesizing our expansive intellectual capital, bringing the value and richness of it to a whole new level, and in the process freeing up valuable time for Financial Advisors to do what they do best—serve their clients.”

Morgan Stanley Wealth Management is also considering additional OpenAI technology, which has the potential to enhance the insights from Financial Advisors’ notes and streamline follow-up client communications.

Morgan Stanley has a proven track record of integrating technology and innovation into its complex operating environment, from the Smith Barney integration, to its risk and portfolio analytics work with BlackRock’s Aladdin® platform, and recently punctuated by the acquisitions of groundbreaking companies that disrupted industries: Solium in equity administration, E*TRADE in the digital brokerage industry, and Eaton Vance in index creation.

“Innovation is a driving force in our position as a Category of One in the industry. We see first-hand that we are in a period of rapidly advancing, powerful technological development,” said Jeff McMillan, Head of Analytics, Data & Innovation for Morgan Stanley Wealth Management. “We comb through hundreds of startups and tech firms to find technologies that can help enrich and improve the Financial Advisor and client experience, while aligning with appropriate controls, and OpenAI stands out. The work we are doing with them will allow us to bring our expansive intellectual capital into the hands of our Financial Advisors in seconds – it will be like having our Chief Investment Strategist, Chief Global Economist, and Global Equities Strategist on call for every Financial Advisor 24/7.”

About Morgan Stanley Wealth Management

Morgan Stanley Wealth Management, a global leader, provides access to a wide range of products and services to individuals, businesses, and institutions, including brokerage and investment advisory services, financial and wealth planning, cash management and lending products and services, annuities and insurance, retirement, and trust services.

About Morgan Stanley

Morgan Stanley (NYSE: MS) is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in 41 countries, the Firm’s employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.

About GPT-4

GPT-4 is OpenAI’s most advanced AI system, built on the latest breakthroughs in artificial intelligence research. It is OpenAI’s largest deep learning model that has been scaled and optimized across multiple axes. OpenAI spent six months making GPT-4 safer, building on technical advancements and lessons learned from deploying ChatGPT, Codex, GPT-3 and other large language models. The solutions that Morgan Stanley Wealth Management are building do not use ChatGPT, which leverages GPT-3.5 and generates responses from the public internet. Morgan Stanley Wealth Management is using GPT-4 to generate responses exclusively from internal Morgan Stanley content, with appropriate controls.

This material is not a solicitation of any offer to buy or sell any security or other financial instrument or to participate in any trading strategy.

Eaton Vance and Parametric Portfolio Associates are businesses of Morgan Stanley Investment Management and are affiliated with Morgan Stanley Wealth Management.

Solium Financial Services LLC and Morgan Stanley Smith Barney LLC, members SIPC, and their affiliates, all wholly-owned subsidiaries of Morgan Stanley.

E*TRADE Securities LLC and Morgan Stanley Smith Barney LLC are separate but affiliated subsidiaries of Morgan Stanley.

Morgan Stanley Wealth Management is the trade name of Morgan Stanley Smith Barney LLC, a registered broker-dealer in the United States.

© 2023 Morgan Stanley Smith Barney LLC. Member SIPC.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230314005977/en/

Media Relations Contact: Thayer.Fox@morganstanley.com

Source: Morgan Stanley

FAQ

What recent initiative did Morgan Stanley announce with OpenAI?

Morgan Stanley Wealth Management announced a strategic initiative to leverage OpenAI's technology for creating a bespoke internal service to enhance the efficiency of Financial Advisors.

What is the significance of Morgan Stanley being OpenAI's only strategic client in wealth management?

Being OpenAI's only strategic client in wealth management provides Morgan Stanley exclusive access to advanced AI technology, enabling enhanced service offerings.

How will the new AI initiative affect Financial Advisors at Morgan Stanley?

The new AI initiative will allow Financial Advisors to access and synthesize information rapidly, improving decision-making and client service delivery.

What technology is Morgan Stanley using in their new initiative?

Morgan Stanley is utilizing OpenAI's GPT-4 technology to generate insights from its internal content specifically designed for Financial Advisors.

What past AI projects has Morgan Stanley implemented?

Morgan Stanley has implemented AI projects such as 'Next Best Action' and its proprietary Genome capability, aimed at personalizing client communication and enhancing service.