monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform
monday.com (NASDAQ: MNDY) has announced the full release of monday service, its AI-powered Enterprise Service Management platform, following its beta phase. The platform serves as a centralized solution for service operations, leveraging AI for smart automations and ticket resolution.
Since its January 2024 launch, the platform has processed over 215,000 tickets and has become monday.com's highest annual contract value product. Key features include AI-powered ticket resolution, automatic classification and routing, comprehensive performance dashboards, and a customizable customer portal.
The platform aims to streamline service delivery across organizations by consolidating requests, incidents, projects, and business data in a single platform. It offers no-code implementation and enables teams to monitor service operations performance, detect issues proactively, and improve cross-departmental efficiency.
monday.com (NASDAQ: MNDY) ha annunciato il rilascio completo del servizio monday, la sua piattaforma di gestione dei servizi aziendali alimentata dall'AI, dopo la fase beta. La piattaforma funge da soluzione centralizzata per le operazioni di servizio, sfruttando l'AI per automazioni intelligenti e risoluzione dei ticket.
Dalla sua lancio nel gennaio 2024, la piattaforma ha elaborato oltre 215.000 ticket ed è diventato il prodotto con il valore di contratto annuale più alto di monday.com. Le funzionalità principali includono la risoluzione dei ticket alimentata dall'AI, classificazione e instradamento automatici, dashboard delle prestazioni complete e un portale clienti personalizzabile.
La piattaforma mira a semplificare la consegna dei servizi all'interno delle organizzazioni, consolidando richieste, incidenti, progetti e dati aziendali in un'unica piattaforma. Offre un'implementazione senza codice e consente ai team di monitorare le prestazioni delle operazioni di servizio, rilevare proattivamente i problemi e migliorare l'efficienza interdipartimentale.
monday.com (NASDAQ: MNDY) ha anunciado el lanzamiento completo del servicio monday, su plataforma de Gestión de Servicios Empresariales impulsada por IA, tras su fase beta. La plataforma sirve como una solución centralizada para las operaciones de servicio, aprovechando la IA para automatizaciones inteligentes y la resolución de tickets.
Desde su lanzamiento en enero de 2024, la plataforma ha procesado más de 215,000 tickets y se ha convertido en el producto con el mayor valor de contrato anual de monday.com. Las características clave incluyen la resolución de tickets impulsada por IA, clasificación y enrutamiento automáticos, paneles de rendimiento completos y un portal de clientes personalizable.
La plataforma tiene como objetivo simplificar la entrega de servicios en las organizaciones al consolidar solicitudes, incidentes, proyectos y datos comerciales en una única plataforma. Ofrece implementación sin código y permite a los equipos monitorear el rendimiento de las operaciones de servicio, detectar problemas de manera proactiva y mejorar la eficiencia interdepartamental.
monday.com (NASDAQ: MNDY)는 베타 테스트를 마친 후 monday 서비스의 정식 출시를 발표했습니다. 이 플랫폼은 AI 기반의 기업 서비스 관리 플랫폼으로, 서비스 운영을 위한 중앙 집중식 솔루션으로 기능하며, 스마트 자동화 및 티켓 해결을 위해 AI를 활용합니다.
2024년 1월 출시 이후, 이 플랫폼은 215,000개 이상의 티켓을 처리하였으며, monday.com의 연간 계약 가치가 가장 높은 제품이 되었습니다. 주요 기능으로는 AI 기반 티켓 해결, 자동 분류 및 라우팅, 포괄적인 성과 대시보드, 맞춤형 고객 포털이 포함됩니다.
이 플랫폼은 조직 전반에 걸쳐 요청, 사건, 프로젝트 및 비즈니스 데이터를 하나의 플랫폼으로 통합하여 서비스 제공을 간소화하는 것을 목표로 하고 있습니다. 코드 없는 구현을 제공하며, 팀이 서비스 운영 성과를 모니터링하고, 문제를 사전 예방적으로 감지하며, 부서 간 효율성을 향상시킬 수 있도록 합니다.
monday.com (NASDAQ: MNDY) a annoncé la publication complète du service monday, sa plateforme de gestion des services d'entreprise alimentée par l'IA, à la suite de sa phase bêta. La plateforme sert de solution centralisée pour les opérations de service, utilisant l'IA pour des automatisations intelligentes et la résolution de tickets.
Depuis son lancement en janvier 2024, la plateforme a traité plus de 215 000 tickets et est devenue le produit avec la plus haute valeur de contrat annuel de monday.com. Les caractéristiques clés incluent la résolution de tickets alimentée par l'IA, la classification et le routage automatiques, des tableaux de bord de performance complets et un portail client personnalisable.
La plateforme vise à rationaliser la livraison des services au sein des organisations en consolidant demandes, incidents, projets et données commerciales sur une seule plateforme. Elle propose une mise en œuvre sans code et permet aux équipes de surveiller les performances des opérations de service, de détecter proactivement les problèmes et d'améliorer l'efficacité inter-départementale.
monday.com (NASDAQ: MNDY) hat die vollständige Veröffentlichung des monday Services angekündigt, seiner KI-gestützten Plattform für das Enterprise Service Management, nach der Beta-Phase. Die Plattform dient als zentrale Lösung für Service-Operationen und nutzt KI für intelligente Automatisierungen und Ticketlösungen.
Seit dem Start im Januar 2024 hat die Plattform über 215.000 Tickets bearbeitet und ist das Produkt mit dem höchsten jährlichen Vertragswert von monday.com geworden. Zu den wichtigsten Funktionen gehören die von KI unterstützte Ticketlösung, automatische Klassifizierung und Weiterleitung, umfassende Leistungs-Dashboards und ein anpassbarer Kundenportal.
Die Plattform zielt darauf ab, die Servicebereitstellung in Organisationen zu optimieren, indem sie Anfragen, Vorfälle, Projekte und Geschäftsdaten auf einer einzigen Plattform zusammenfasst. Sie bietet eine No-Code-Implementierung und ermöglicht es den Teams, die Leistung der Service-Operationen zu überwachen, Probleme proaktiv zu erkennen und die abteilungsübergreifende Effizienz zu verbessern.
- Became the company's highest annual contract value product
- Processed over 215,000 tickets since January 2024 launch
- No-code implementation reduces costs and training requirements
- AI automation capabilities for ticket resolution and routing
- None.
Insights
The full release of monday service marks a strategic pivot for monday.com, positioning the company as a serious contender in the $4.4 billion Enterprise Service Management (ESM) market. The platform's rapid adoption, evidenced by processing 215,000 tickets since its January beta launch, signals strong product-market fit and potential for significant revenue growth.
Three key factors make this release particularly impactful for investors:
- The platform's designation as monday.com's highest annual contract value product suggests potential for substantial revenue expansion and higher average contract values
- The AI-first approach aligns with enterprise priorities for operational efficiency and cost reduction, addressing the growing demand for intelligent automation in service management
- The product's integration with monday.com's Work OS platform capitalizes on the software consolidation trend, creating stronger customer lock-in and expanding the company's total addressable market
Notably, the platform's no-code implementation approach and AI capabilities provide a competitive edge against traditional ESM providers like ServiceNow and BMC, who often require lengthy implementations and substantial professional services. This could accelerate market penetration and improve margin profiles.
The strategic timing of this release amid enterprise software consolidation trends positions monday.com to capture larger enterprise deals and expand their footprint within existing accounts. The ability to extend service management to external customers and vendors also opens new revenue streams and strengthens the platform's value proposition.
monday service provides organizations with a one-stop shop for centralized service operations
monday service dashboard (Graphic: Business Wire)
With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments' workflows. As monday.com’s fourth product offering, monday service has proven its value to customers, already becoming the company’s highest annual contract value product.
“Service teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service’s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,” said Daniel Lereya, Chief Product and Technology Officer at monday.com. “monday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.”
Since launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service’s key benefits include:
- AI-powered Ticket Resolution: Offload tickets and incident resolutions to an AI agent, utilizing ticket history to create knowledge bases for immediate handling, further freeing service teams’ time to focus on higher-impact work.
- Automatic ticket classification and smart ticket routing: AI will automatically tag tickets by type, urgency, sentiment, department, and more to prioritize incoming tickets accurately. This will speed up ticket handling and reduce manual work with automatic assignment to the relevant agent or team.
- Stay ahead of service trends and issues: With monday service’s comprehensive dashboards, service teams will be able to monitor their entire service operations performance to detect issues before they escalate and identify areas for improvement. These real-time insights into ticket trends, service performance, and organizational needs will enable better, faster decision-making.
- Streamlined and connected operations: By providing a centralized platform, monday service fosters improved collaboration and greater cross-departmental efficiency by connecting ticketing with projects, organizational data, teams, and business processes.
- Resource savings: monday service's no-code intuitive platform eliminates the need for costly implementations, development, or extensive training, allowing customers to adapt and scale as needed quickly.
- Customizable Customer Portal: This portal acts as a company service hub, where end-users can access self-service options, submit tickets, track status, and communicate with the service team. The portal seamlessly connects to the ticket board and can be set up in minutes.
“For the first time, we have real-time visibility and data into IT performance across all areas,” said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. “monday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.”
Learn more about monday service here.
About monday.com:
The monday.com Work OS is a low-code/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in
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View source version on businesswire.com: https://www.businesswire.com/news/home/20250210235042/en/
Media Relations contact:
Tiffani Gibson, Senior Communications Manager
tiffanigi@monday.com
Source: monday.com Ltd.
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