MetLife 2023 Sustainability Report: Innovating for Our Customers

Rhea-AI Summary

MetLife's 2023 Sustainability Report highlights the company's commitment to innovating for customers through a lens of sustainability and care. Key initiatives include:

- Enhanced benefits offerings for institutional customers in the U.S.
- Expanded digital health support in Asia, reaching over 1M users
- Launch of MetLife Xcelerator in Latin America for digital insurance
- Improved financial inclusion globally through new apps and services

The report emphasizes MetLife's focus on customer care, illustrated by examples such as the Crisis Call Pathway Tool in Australia and support for long-term shelter animals through MetLife Pet Insurance. These efforts demonstrate MetLife's dedication to physical, mental, and financial well-being of customers, while prioritizing affordability, simplicity, flexibility, and access in their product offerings.

NORTHAMPTON, MA / ACCESSWIRE / July 15, 2024 / MetLife, Inc.

MetLife Sustainability Report

Our Approach

As stakeholder expectations rise, MetLife made the concept of care a core tenet of differentiation. Our products, services and support help employers to successfully demonstrate care for their workforce, thus improving overall business outcomes. As the needs of individuals and workforces evolve, we continue to develop new products and services to deliver for them, often when they need us most.

MetLife's diverse solutions prioritize care and satisfaction. We continue to innovate through the lens of sustainability, including diversity, equity and inclusion (DEI). Affordability, simplicity, flexibility and access combine to support our customers' physical, mental and financial well-being.

Highlights

• Enhanced benefits offerings in institutional customers and increased utilization by their U.S. employees through several new collaborations and initiatives.

• Helped over 1M digital users in Asia access expert medical support via our app, MetLife 360Health.

• Expanded 360 Future in China and Korea to help customers prepare for retirement.

• Launched MetLife Xcelerator in Latin America (LatAm) to enable our partners to offer their customers access to a simple, fully digital insurance experience.

• Improved financial inclusion and customer experience globally through new apps and digital services.

MetLife Products and Services

MetLife offers a diverse range of products and services to align with institutional and individual customer needs.

Team Springs into Action to Deliver Customer Care

Working on MetLife's Global Customer Service and Operations team can mean fielding routine customer calls, answering questions, replying to claim inquiries and showing empathy as a customer talks about the loss of a loved one. It can also mean being on the line when a customer calls in extreme emotional distress. In such situations, our teams are trained to lead with empathy and great care, while following protocol.

In Australia, the team's Crisis Call Pathway Tool supports frontline staff in responding early and proactively to signs of distress. One of our case managers, along with strategy and recovery specialists, activated the tool after they noted a change in a customer's behavior and her comments that she was having trouble finding access to a psychologist and a psychiatrist to support her. The tool helped the team identify that the customer was at risk and prompted them to put a support plan in place. Through two crisis management calls and a welfare check, the MetLife colleagues provided the customer with details for a 24-hour suicide prevention helpline and worked with her to download the 360Health app to make sure she could find a service provider.

Following our team's intervention, the customer later noted that she was feeling better and was grateful for the care and support of the MetLife Australia team.

MetLife Pet Insurance Supports Pup's Long‑Term Shelter Stay

Ginny, a five-year-old pit bull mix was at the Lexington Humane Society's (LHS) shelter in Lexington, Kentucky, for 1,000 days, as LHS struggled to find someone to adopt her. She was harder to place than other shelter dogs, requiring a family without children or other animals. But fortunately, Ginny was finally adopted.

Ginny's long stay at the shelter was made possible by MetLife Pet Insurance's collaboration with shelters, through which we provide support, including sponsoring walks, adoption events and long-stay residents. LHS was one of the first shelters we teamed up with, and we've been working together for 11 years. Ginny's successful adoption is one of many happy stories from our shelter partners.

Download the full MetLife 2023 Sustainability Report

MetLife colleagues participate in a team meeting in Pennsylvania.

View additional multimedia and more ESG storytelling from MetLife, Inc. on 3blmedia.com.

Contact Info:
Spokesperson: MetLife, Inc.
Website: https://www.3blmedia.com/profiles/metlife-inc
Email: info@3blmedia.com

SOURCE: MetLife, Inc.

View the original press release on accesswire.com

FAQ

What new initiatives did MetLife introduce in its 2023 Sustainability Report?

MetLife introduced several new initiatives in 2023, including enhanced benefits offerings for U.S. institutional customers, the MetLife 360Health app in Asia serving over 1M digital users, expansion of 360 Future in China and Korea for retirement planning, and the launch of MetLife Xcelerator in Latin America for digital insurance experiences.

How is MetLife (MET) addressing customer care in its sustainability efforts?

MetLife (MET) is addressing customer care through various initiatives, such as the Crisis Call Pathway Tool in Australia to support distressed customers, and collaborations with animal shelters through MetLife Pet Insurance to support long-term shelter residents. These efforts demonstrate MetLife's commitment to physical, mental, and financial well-being of customers.

What are the key focus areas of MetLife's (MET) product and service innovations in 2023?

MetLife's (MET) key focus areas for product and service innovations in 2023 include affordability, simplicity, flexibility, and access. The company is prioritizing these aspects to support customers' physical, mental, and financial well-being, while also considering diversity, equity, and inclusion in their sustainability approach.

How is MetLife (MET) improving financial inclusion according to its 2023 Sustainability Report?

According to the 2023 Sustainability Report, MetLife (MET) is improving financial inclusion globally through the development of new apps and digital services. These initiatives aim to make insurance and financial products more accessible and user-friendly for a wider range of customers.