Southwestern Health Resources Chooses Medallia for Experience Management

Rhea-AI Summary

Medallia, Inc. (NYSE: MDLA) has been selected by Southwestern Health Resources, a leading Next Generation Accountable Care Organization in the U.S., as their experience management platform. This partnership aims to enhance physician engagement across a network of over 5,500 clinicians. Southwestern Health Resources expressed confidence in Medallia’s ability to customize its services to meet their specific needs, focusing on improving collaboration with healthcare providers to deliver better care outcomes.

Positive

• Partnership with Southwestern Health Resources to enhance physician engagement.
• Customization of services to meet unique healthcare needs.

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• None.

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that Southwestern Health Resources, the top performing Next Generation Accountable Care Organization in the US, has selected Medallia as its experience management platform of choice.

“We are pleased to work with Medallia to establish a reliable means of measuring physician engagement for our network of more than 5,500 physicians and other clinicians. We found Medallia was able to customize their services to best meet our unique needs. Southwestern Health Resources looks forward to developing a mechanism to help us better partner with physicians and make great care better,” said Greg Harrison, chief communication officer for Southwestern Health Resources.

“We are excited to partner with Southwestern Health Resources to deliver an innovative and modern approach to driving physician and clinical engagement for better outcomes and a better healthcare system for all,” said Jennifer Ortegon, general manager of healthcare for Medallia.

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About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

© 2021 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210407005387/en/

FAQ

What recent partnership did Medallia (MDLA) announce?

Medallia announced a partnership with Southwestern Health Resources to enhance physician engagement using its experience management platform.

What is the goal of Medallia's partnership with Southwestern Health Resources?

The goal is to improve physician engagement and ultimately deliver better healthcare outcomes.

How many physicians are involved in the Southwestern Health Resources network?

The Southwestern Health Resources network includes more than 5,500 physicians and other clinicians.

What type of organization is Southwestern Health Resources?

Southwestern Health Resources is recognized as a top performing Next Generation Accountable Care Organization in the U.S.