Sensei Labs Chooses Strikedeck by Medallia For Customer Success Management

Rhea-AI Summary

Medallia, Inc. (NYSE: MDLA) has announced that Sensei Labs has chosen Strikedeck by Medallia as its customer success management platform. This partnership aims to enhance Customer Success capabilities, enabling Sensei Labs to manage its increasing demand for enterprise-wide work orchestration. Rich Prashad, VP of Customer Success at Sensei Labs, emphasized the importance of Strikedeck in delivering personalized customer experiences and supporting their growth. The Medallia Experience Cloud platform helps organizations capture and analyze customer feedback to improve business outcomes.

Positive

• Sensei Labs selected Strikedeck by Medallia, indicating strong demand for customer success solutions.
• Strikedeck will enable Sensei Labs to scale operations and maintain superior customer experiences.

Negative

• None.

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience and engagement, today announced that Sensei Labs has selected Strikedeck by Medallia as its customer success management platform of choice.

“Strikedeck will give our Customer Success team superpowers,” said Rich Prashad, VP, Customer Success, Sensei Labs. “Our Conductor platform is in ever-increasing demand to deliver enterprise-wide as well as function-specific work orchestration. Strikedeck will help us scale to support our growth while maintaining a predictably superior experience for our customers. Strikedeck’s single view of each account and contact across every dimension aligns with our commitment of a highly-personalized Customer Success model and will be a key enabler for us as we work closely with customers to continually evolve their Conductor instance and thrive in today’s Enterprise Orchestration Era.”

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About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

© 2021 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210419005289/en/

FAQ

What is Strikedeck by Medallia and why did Sensei Labs choose it?

Strikedeck by Medallia is a customer success management platform selected by Sensei Labs to enhance their Customer Success team and support growth.

How will Strikedeck impact Sensei Labs' operations?

Strikedeck will help Sensei Labs manage increasing demand and deliver a highly-personalized customer experience.

What company is behind the Strikedeck platform?

The Strikedeck platform is developed by Medallia, Inc.

What does Medallia do?

Medallia is a leader in customer and employee experience, offering a SaaS platform that captures experience signals to drive insights and business actions.

What is the stock symbol for Medallia?

The stock symbol for Medallia is MDLA.