Prestige Hotels and Resorts to Optimize Guest Experiences with Medallia Go

Rhea-AI Summary

Medallia (NYSE: MDLA) announced that Prestige Hotels and Resorts has chosen Medallia Go as its experience management platform. This partnership aims to enhance guest satisfaction across Prestige's locations by capturing valuable feedback and insights. Officially launched at Experience 21, Medallia Go is designed for mid-size brands and will soon cater to various industries including healthcare. Medallia's Chief Product Officer emphasized the platform's ability to provide benchmarking analytics, helping brands improve customer experiences more effectively.

Positive

• Prestige Hotels and Resorts selected Medallia Go to improve guest satisfaction.
• Medallia Go is tailored for mid-size brands and expands into additional industries.
• Partnership aims to optimize guest experiences through comprehensive feedback.

Negative

• None.

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that Prestige Hotels and Resorts has selected Medallia Go as its experience management platform of choice.

“We are excited to be investing in the Medallia Go platform as a way to really hone in on our core objective as a company: achieving the highest level of guest satisfaction possible,” said Tanya Strong, Chief Operating Officer at Prestige Hotels and Resorts. “At Prestige, delivering superior guest experiences with a personal touch continues to be at the forefront of all we do, and now with our partnership with Medallia, we will be able to capture guest feedback and trends to ensure we are both meeting and exceeding our guests’ expectations.”

Officially launched at Experience 21, Medallia Go is an out-of-the-box customer experience platform for mid-size brands. After successfully piloting Medallia Go with more than 100 hospitality brands over the last 12 months, this new turnkey industry solution is immediately available for small to medium-sized property management and hospitality companies, with future expansion to include offerings tailored to additional industries such as credit unions, business and professional services and healthcare entities.

Prestige has invested in Medallia GO to optimize guest experiences at each of their locations and gain a holistic view of the guest journey. Engaging with their guests in their channel of choice is a key priority for Prestige Hotels and Resorts, and this technology investment will help them do this effectively.

“We’re eager to introduce Medallia Go, our new technology platform designed to level the playing field for brands looking to provide great customer experience,” said Medallia Chief Product Officer Sarika Khanna. “Offering peer and industry benchmarking analytics and other powerful tools, Medallia Go enables brands to uncover the ‘secret sauce’ that goes into creating meaningful customer experiences and find ways to quickly improve.”

To learn more visit, https://medalliago.com/.

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About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

© 2021 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210525005152/en/

FAQ

What is Medallia Go?

Medallia Go is an out-of-the-box customer experience platform designed for mid-size brands, launched by Medallia.

Who has partnered with Medallia Go?

Prestige Hotels and Resorts has chosen Medallia Go as their experience management platform.

What are the benefits of Medallia Go for Prestige Hotels and Resorts?

Medallia Go helps Prestige Hotels enhance guest satisfaction by capturing feedback and insights.

When was Medallia Go officially launched?

Medallia Go was officially launched at the Experience 21 event.

What industries will Medallia Go expand into?

Medallia Go plans to expand into healthcare, credit unions, and professional services among others.