Medallia Sense360 Releases New Report on American Attitudes Toward Returning to Work

Rhea-AI Summary

Medallia, Inc. (NYSE: MDLA) has released their Return to Work Report, which analyzes American attitudes towards returning to work amidst the Delta Variant. Key findings indicate that less than 20% of remote workers desire a full return to the office, with most favoring a hybrid model. Remote flexibility is now a top job consideration, ranked third after salary and schedule. The report highlights evolving workplace policies and employee expectations in the current climate.

Positive

• Return to Work Report provides valuable insights into consumer sentiment towards workplace flexibility.
• Majority of employees prefer hybrid work arrangements, indicating potential for increased job satisfaction.

Negative

• Employees still view some consequences for remaining remote as fair, such as stricter oversight.
• Workplace policies have changed due to Delta Variant, potentially creating employee dissatisfaction.

Americans’ employment situations and attitudes are being shaped by changing workplace policies and the Delta Variant.

SAN FRANCISCO--(BUSINESS WIRE)-- Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced the release of their Return to Work Report - a free analysis examining insights on how Americans are feeling with regard to returning to work amid today’s volatile employment climate.

“COVID-19 has accelerated workplace changes to an incredible extent,” said Andrew Custage, Head of Analytics for Sense360 By Medallia. ”Organizations need to understand how attitudes about the workplace have changed, what employee expectations are about returning to the office, and what impact the Delta Variant is having on employees’ thinking regarding the workplace.”

To track and understand consumer behaviour, Sense360 By Medallia combined data from three sources: foot traffic data from smartphone geolocation of more than 2 million opted-in consumers, spend data from more than 5 million consumers, and psychographic survey data. Combining multiple datasets yields a more holistic view of the customer journey, and a more accurate way to answer strategic insights questions for retailers.

Drawing on this industry leading pool of data, the Return to Work Report examines:

• Data on how consumer sentiment about the workplace has changed
• Which aspects of potential jobs are most important in deciding where to work
• Attitudes toward working remotely and the Delta Variant

Highlights include:

• Among those who are working from home, fewer than 1 in 5 want to fully return to the workplace. Most prefer a flexible schedule with 2 or 3 days of going into work per week.
• When asked what is most important in choosing a future job, survey respondents said that remote flexibility was the third most important factor, behind salary and schedule.
• However, a majority (almost 6 in 10) believe that some consequences are fair for employees choosing to stay remote while their colleagues return to the office. Consequences viewed as fair include stricter oversight and slower eligibility for raises and promotions. Of note, less than 1 in 5 believe that job termination or salary reduction are fair consequences for employees that choose to remain remote.
• Among those who work in-person, 2 out of 5 have seen their workplace policies (i.e. masking, social distancing, etc.) change due to the Delta Variant. However, only 1 in 10 of respondents working in the office say that the Delta Variant will reduce how often they go into the workplace. For remote workers, the Delta Variant is creating a greater impact on return-to-office plans.

“Perhaps the clearest insight from the report is the importance of location flexibility in the minds of employees. Employers have a lot to think about regarding what levers they’re willing to pull for attracting and retaining talent, and should consider what levers are seen as acceptable as part of planning to return to the office,” said Custage.

To download the full report, visit https://info.sense360.com/hubfs/210824_Sense360_Return%20to%20Work%20Insights_v2.pdf.

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About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

© 2021 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210908005122/en/

PR Contact:

Austin DeArman

press@medallia.com

+1 (202) 341-9181

IR Contact:

Carolyn Bass

ir@medallia.com

Source: Medallia, Inc.

FAQ

What does Medallia's Return to Work Report reveal about employee preferences regarding workplace policies?

The report reveals that less than 20% of remote workers want to return fully to the office, with most preferring a flexible schedule.

How has the Delta Variant impacted employee attitudes according to Medallia?

The Delta Variant has influenced workplace policies, though only 10% of office workers say it will reduce their workplace attendance.

What factors do employees prioritize when choosing future jobs according to the report?

Remote flexibility is the third most important factor in job selection, following salary and schedule.

How does the report indicate organizations can attract talent in the current climate?

Organizations need to understand changing employee expectations and offer flexible work arrangements to attract and retain talent.