Medallia Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements

Rhea-AI Summary

Medallia, Inc. (NYSE: MDLA) has announced that its Experience Cloud has achieved HITRUST CSF Certification for information security. This status reflects compliance with key regulations and effective risk management, positioning Medallia among elite organizations globally. Jeremy Huval from HITRUST emphasized this certification as evidence of Medallia's leadership in information risk management. The Experience Cloud integrates various data types to provide actionable insights and meet complex compliance requirements, enhancing healthcare outcomes.

Positive

• Achieved HITRUST CSF Certification, indicating high standards in information security.
• The Experience Cloud integrates operational data for actionable insights, enhancing customer experience.

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• None.

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that Medallia Experience Cloud has earned Certified status for information security by HITRUST.

HITRUST CSF Certified status demonstrates that the Medallia Experience Cloud has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places Medallia in an elite group of organizations worldwide that have earned this certification.

“In today’s ever-changing threat landscape, HITRUST is continually innovating to find new and creative approaches to address challenges,” said Jeremy Huval, Chief Innovation Officer, HITRUST. “Medallia’s HITRUST CSF Certification is evidence that they are at the forefront of industry best practices for information risk management and compliance.”

By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address these challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

“The Medallia Experience Cloud integrates experience and operational data to create actionable insights in live-time for everyone from frontline and support staff, to clinicians and executives,” said Medallia Vice President, Regulated Industries, Lee Becker. “Medallia integrates across the technology stack and meets our customer’s most complex compliance and privacy requirements. We are pleased to achieve HITRUST CSF Certification, demonstrating the highest standards for protecting sensitive data and information.”

Medallia enables healthcare companies to exceed customer expectations, motivate and engage staff, and innovate to drive better healthcare and wellness outcomes for their patients, caregivers, and families. For more information, visit: https://www.medallia.com/solutions/healthcare/.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

© 2021 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia. All other trademarks are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210510005111/en/

FAQ

What does the HITRUST CSF Certification mean for Medallia (MDLA)?

The HITRUST CSF Certification signifies that Medallia's Experience Cloud meets critical industry regulations and standards for information security.

How does Medallia's Experience Cloud enhance healthcare experiences?

Medallia's Experience Cloud integrates experience and operational data to provide actionable insights, improving healthcare outcomes and customer satisfaction.

When was Medallia's HITRUST CSF Certification announced?

The HITRUST CSF Certification announcement was made on May 10, 2021.

What is the significance of HITRUST for Medallia customers?

HITRUST certification assures Medallia customers that their data is managed securely, meeting stringent compliance and privacy requirements.

Where can I find more information about Medallia's services?

More information about Medallia's services can be found on their website at www.medallia.com.